Signpost Reviews | Glassdoor.co.uk

Signpost Reviews

Updated 14 June 2018
279 reviews

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4.0
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Signpost Founder and CEO Stuart Wall
Stuart Wall
213 Ratings

279 Employee Reviews

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Pros
  • "Super fun place to work--company happy hours and activities" (in 29 reviews)

  • "Signpost is a great place to work" (in 20 reviews)

Cons
  • "Base salary is completely ridiculous for NYC and the quota goals are unrealistic" (in 18 reviews)

  • "Compensation for an entry level rep can be a little low but it is an initial job for a recent college graduate" (in 11 reviews)

More Pros and Cons

  1. "Great place to build a career in sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    -Training is great
    - People you work with are awesome to be around
    - Product your selling is relevant
    - Ability to get promoted quickly

    Cons

    - Pay can be higher


  2. "All about the people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in New York, NY (US)
    Current Employee - Manager in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    Signpost has a wonderful team. CEO is engaged and really wants to make a difference for small businesses. The team is supportive and engaged. Leaders listen to employees. Not everything can change but they try.

    Cons

    Hard work not made for everyone. Sales has to cold call which can be hard.

    Advice to Management

    Keep the communication going.

  3. "Great Company, Strong Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Executive in Denver, CO (US)
    Current Employee - Senior Sales Executive in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    Invaluable sales experience for a company that is still very much in a startup mentality.

    Uncapped commission, and tremendous training!

    Everyone from new hires to the most senior sales execs have the same opportunity to close the same deals.

    Tons of opportunity to grow as a sales exec but also to move into management if that is your desire.

    Cons

    It is a startup and we do have sales goals, so turnover obviously happens, but accountability is not always a bad thing in this regard.

    Advice to Management

    I think accountability and culture are two vital avenues for any sales org, so keep striving to strengthen those vehicles.


  4. "Good place to start your sales experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Denver, CO (US)
    Former Employee - Sales Manager in Denver, CO (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Signpost full-time (Less than a year)

    Pros

    Good environment and some great people. Product is amazing and only getting better, so it's easy to believe in what you're selling. Smaller company, so your voice can be heard without going through a million hoops.

    Good place to sharpen your sales skills if you're just starting out.

    Team outings and events are always a great time. Really helps you bond with everyone in the office. Really some great people that work here.

    Cons

    They still hide behind the "we're a still a start up" excuse when they make ill advised decisions or changes. Unfortunately the company has passed that stage and needs to acknowledge it.

    There is really no leadership development or training, so most managers are learning on the fly and are not fully prepared when they first start. They'll pretty much hire anyone that has a personality and a willingness to learn, which does not always translate to performance.

    The "bro" culture that is mentioned in other reviews is very much real, especially in the Denver office. It is a culture perpetuated from top down, so it's hard to change. The lack of diversity is also a joke, especially for a call center. There is really no true female leadership, so many women in the office feel they need to have their own chat to voice their concerns amongst each other.

    Sometimes moves are made without any true thought, so a job title can be created or removed at any time. If you're not willing to switch positions at the drop of that change you may be asked to leave. It has gotten better but it still exists.

    Understand that this is a company looking to get acquired, so this will more than likely not be a long term option for a career.

    Advice to Management

    Get some sort of leadership development program installed.
    Enhance training
    Have a more stringent hiring process
    Add some diversity to the floor and leadership


  5. "Pretty Fly For A Startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than 3 years)

    Pros

    -Fun atmosphere
    -Convenient location downtown
    -Young workforce
    -Generous PTO
    -Constantly improving, ever-changing product
    -Managment is open to new ideas
    -Collaboration with other businesses
    -Working with SMBs

    Cons

    -Moderate turnover (even though this is normal for any startup)
    -Regulated pay (commission structure is constantly revised)


  6. Helpful (1)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time

    Pros

    Signpost is an awesome place to work! Not only does everyone have your back in a usually very cut-throat, competitive environment, but colleagues go above and beyond to ensure you are successful. The work/life balance is also amazing. I honestly enjoy coming in to work day in and day out to not only crush the phones, but also spend time with the many friends I have made. There are several company wide bonding events that really bring everyone closer. And if you enjoy some ping-pong and some Friday afternoon keg action, you are in the right place!!

    Cons

    I spend too much time by the popcorn machine


  7. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than 3 years)

    Pros

    Lots of good people, training is top notch and the culture is great. The product works well and solves problems for small businesses.

    Cons

    Startups and sales aren't for everyone but if you're the right fit, this place is great.

    Advice to Management

    Keep it up!

  8. "Great for creating your sales base with in-depth training and managerial support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Denver, CO (US)
    Former Employee - Sales in Denver, CO (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Signpost full-time (More than a year)

    Pros

    - You'll receive the best sales training out there with great support from the manager teams. It is hard work, and a grind but you will develop skills that only a seasoned salesperson can achieve.
    - Fun happy hour events, quarterly outings as an office, monthly outings as a team, snacks and a keg, an overall fun and engaging community. Worked at the Denver office for almost two years, some of the best people I know were from Signpost.
    - Adequate ramp up process for new hires
    - close to downtown
    - Very chill and laid back environment: no micromanaging, no dress code or requirements, play whatever music you want, themed dress days, understanding managers, flexible time off schedule.
    -Health benefits at Signpost are above average compared to other tech start ups

    *** The managers at Signpost truly are the reason I stayed as long as I did, Sales is a grind and the closing positions at SP can be incredibly daunting, disappointing, and exhausting. But the support and friendship I got from my managers pushed me to work hard, reach my potential, and improve my overall sales skills.

    Cons

    - Ramping up from sales development to closer there was no training process for that, resulted in two months of giving demos with an incredibly low close rate. Not so much as a power point for transitioning roles. That was a year ago, now they may have changed that but it greatly affected my pay check.
    - The product itself can only go so far, and same goes with the job opportunities there. Once when you get promoted 2-3 times (which is really just a pay raise) there isn't much opportunity for growth in the company unless you become a manager.
    - The Signpost product is becoming less relevant, its an exciting tool for a company that needs it, and really does help our customers, but I have trouble seeing the value of keeping it after 2 years.
    - The daily dials are a grind, staying in the cold calling position for me was only worth it until I learned everything I could, then it was time for something new. The day to day gets repetative
    - The pay base is pretty low, to get a higher pay base you need to consistently hit quota for 3-4 months, if you have two back to back slow months, you are stuck in your pay base for now 6+ months because you then start from square one

    Advice to Management

    - Hire more account managers, I talked to many SP clients that didn't feel they were getting the assistance or customer support they needed, the team you have is great so invest in building it.
    -Find a way to make the product more relevant, partnership I feel should be a major priority
    - Change the promotion structure to look at the rep's performance over the course of the quarter and not month to month. Too many reps have amazing months back to back and its discouraging when you don't qualify for a pay raise you clearly deserve just because you had a few (normal) hiccups in your sales career.
    -Buy new microwaves - you pay a lot for a keg, a majority of the office would gladly give up a keg or two to have better appliances.


  9. "Great team, better product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Signpost full-time (More than a year)

    Pros

    I enjoy selling a product I believe in, this was not the case at past companies. 3 of my family members signed up and the results are strong. The training and support from mgmt is second to none, I am very impressed with the investment in the team. Great CEO and vision.

    Cons

    Its a startup so they cant always compete with big company perks like 401k match


  10. Helpful (2)

    "RUN AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Denver, CO (US)
    Current Employee - Customer Success Manager in Denver, CO (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Signpost  (More than a year)

    Pros

    Free alcohol
    camaraderie
    nothing else really.

    Cons

    - dishonest business practices.
    - takes down negative reviews form glass door.
    - frat house style environment.
    - no HR interference to inappropriate behavior
    - laughably low pay for industry standard
    - they do not listen to employees feedback even when THEY request it.
    - the turnover is RAMPANT (base level and executive)

    Advice to Management

    shut the place down immediately.


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