SiteMinder Reviews

3.9

77% would recommend to a friend

(516 total reviews)
avatar

Sankar Narayan

85% approve of CEO

72% positive business outlook

SiteMinder has an employee rating of 3.9 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SiteMinder employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

516 reviews
2.0
1 Sept 2017
Recommend
CEO approval
Business outlook

Pros

some fruits and a pool table

Cons

This company is a joke. It is managed by incoherent and incompetent people that have no management and leadership skills, who are expecting from you to achieve delusional targets not relevant to the current situation of the market. Siteminder believes being the leader in its market but is clearly not in Europe. Its competitors are far more advanced and well spread than them. Though the company believes they are the best as central management is based in Australia where they are the leader in their home market. This leads corporate to order sales to deliver unrealistic numbers, on markets that are poorly managed by incompetent managers. Not to mention the salary and commission package that is well under the average for this type of job and company. Basically expect to do cold calling all day long like a Telesales person, with high volume of calls for a product that most of their clients won't bother to buy because they already have what they need for a far better price. On top of that they have sacked half of their staff and are now suffering from that as they believe outsourcing from unqualified people over in Ireland is the best option for their credibility.

1.0
25 May 2016

Disappointing

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When started, it was already messy but still human an management was supportive and approachable. Now they have added some financial benefits but the environment in the office is heavy and unbearable.

Cons

Managers and line managers do not communicate changes appropriately and promptly, learning and development does not exist. Environment is quite heavy and workload is not the same for all departments and people. Internal promotions are quite questionable, the way some of them are carried out seems to reward those who are just positive in the office and smile rather than team members who challenge and try to improve procedures, which are just messy and ever-changing for a company of this size. They used to say "everyone count" as part of their motto. It seems this has just vanished behind numbers they are desperate to achieve with new customers instead of focusing on keeping the existing ones happy.

1.0
12 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Really hard to find pros.. Company is willing to pay high salaries to attract good talent but not worth it

Cons

Family owned type of mentality, very few leaders are qualified or cover the role because of merits, strong political atmosphere lead by employees who have been there since the beginning. Extremely high turnover and lack of resources/knowledge. No investments into people development and too much pressure to achieve short term results. A SaaS company with only a couple of dozen engineers

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SiteMinder Response
8y
Very sorry to hear of your experience with SiteMinder. This is certainly not the type of environment that we aim to provide so we do not take this lightly. We are going through huge changes as an organisation in relation to growth and sadly bumps in the road are all part of the journey but we do sincerely appreciate you taking the time to highlight some concerns of yours that will allow us to take a closer look at some key areas.
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Glassdoor has 580 SiteMinder reviews submitted anonymously by SiteMinder employees. Read employee reviews and ratings on Glassdoor to decide if SiteMinder is right for you.