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      Smartt

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      Smartt Reviews

      4.3

      88% would recommend to a friend

      (16 total reviews)

      Saleh Tousi

      91% approve of CEO

      71% positive business outlook

      Ratings by category

      4.6

      Compensation and benefits

      4.4

      Culture and values

      4.3

      Diversity and inclusion

      4.3

      Senior management

      4.3

      Career opportunities

      3.6

      Work/Life balance

      Smartt has an employee rating of 4.3 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Smartt employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      16 reviews
      1.0
      28 Dec 2016

      Not recommended

      Developer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay structure Promise of professional development Original CEO is a kind and very professional man Free lunches every once in a while (and they're quite good!) Free coffee

      Cons

      - New upper management is abusive and unprofessional. They will chastise and publicly humiliate all employees in front of the entire company. This happens regardless of whether it's a Jr. developer, Sr. Developer, IT or middle management. This can happen by singling people out during meetings or sending emails to the entire company that chastise a single person. - All employees are expected to work constant UNPAID overtime. This happens regardless of contract stipulations, and is bad enough that the entire team was often working every weekend and nights. While I understand this can be the norm in this industry, the overtime is unpaid and continued for more than four months. - There is poor communication structure between management, middle management, and the customers. Managers failing to get essential content from clients will be blamed upon the developers and designers. - The entire office runs on "blame" culture, rather than focusing on solutions. - Much of the Sr. team is outsourced, which makes it nearly impossible to get timely responses without getting up at 3am. - Employees get literally yelled at by management - Employees get literally yelled at by management in regards to "company policies" that were never previously communicated with the team. The team was perfectly happy to adhere to the new policy, however management was more concerned with insulting multiple team members. - Management will pit employees against each other by blaming one party for another's minor mistakes. It is a very toxic environment. -Poor job stability -- Most of the team was let go and forced to work only on a contract basis as the company lost too many clients due to their mismanagement. I suggest you either completely avoid working for this company in the future, or ensure that your contract explicitly states your hours and overtime availability.

      avatar
      Smartt Response
      8y
      Hi, Thanks for leaving your thoughts. I'm sorry that your time at Smartt was filled with so many challenging experiences that you felt you had no opportunity to express your concerns and only brought them to light after you left. If these issues had been raised to me directly, or the person you were reporting to, I am 100% certain that we would have worked through each point with you and addressed them. Some of the events you refer to (such as a part of the team being let go) is accurate and was unfortunately unavoidable. Doing business has some risks associated with it and sometimes the result isn't what we expect and so we have to make hard choices. We were open and transparent about the reasons and for the most part, the team understood and was appreciative of the proactive communication - we even had a "Goodbye Event" at a local restaurant which I know everyone attended - including you - and some, even came back for our annual holiday party as alumni - which I guess, you wouldn't have). Although it has been over a year since you left your review (and over 18 months since the events you describe) I'd be happy to chat with you if you like. Our business thrives on the relationships we build, the memories we create and the results we deliver. If we didn't do a good enough job in either of those, I'd like an opportunity to make it right. I hope you reach out, thanks!
      1.0
      2 Aug 2023

      Not good place to work at

      It technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is above average but no extra bonus

      Cons

      Management are chaos and imaginary. No integrity.

      avatar
      Smartt Response
      2y
      Hi Anonymous, Thanks for leaving a review and sharing your thoughts. To address your PRO & CON: 1) Bonuses: Your assertion that there are no bonuses is incorrect. There are bonuses but in order for them to be active and team members to benefit from them, baseline targets need to be exceeded (which you'll probably agree is a necessary and common business practice). I'd say on balance of probability you didn't meet your targets. 2) Integrity: Stating that a person (or a group of people) have no integrity is quite the statement and accusation. If you had raised such an opinion while you were a team member and it was not addressed, then that is 100% my responsibility. If, however, you did not, then you should look at your own thinking, actions and results you created as the root cause. Integrity doesn't exist in a vacuum, it is borne from interactions between people and between people is where it is practiced, strengthened and flourishes or withers. We have, as a company, implemented systems and built a culture that promotes transparent communication so that integrity can flourish. As you know, we have a monthly anonymous feedback survey where team members are asked questions and can answer them in as much or as little detail as they like. Had you taken the opportunity to raise any concerns that lead you to think the leadership team is "in chaos" or has "no integrity" it would have been addressed (as we addressed many other comparably very minor concerns team members had). If the survey was not the right place, then you could have used the countless other opportunities from open door sessions, casual team events, weekly team lunches or even by scheduling a private 1:1 confidential conversation. At the end of the day, we're human and depend on communication. If you don't communicate, we (and you) can't improve.
      4.0
      21 Sept 2015

      Great place to grow

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great support and opportunities for learning and personal growth. Management supportive and receptive of new ideas and suggestions from team members

      Cons

      It is a fast pace workplace with high expectations you will need to be self motivated and committed to do well here which could be a negative to some.

      avatar
      Smartt Response
      8y
      Hi Anonymous, Thanks for sharing your thoughts. :) We believe the best kind of results happen when like minded people move in the same direction, at the same velocity, for as long as possible: growing and prospering together. Thanks for being part of that and leaving your mark on Smartt!
      Viewing 1 - 3 of 16 Reviews
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      Glassdoor has 17 Smartt reviews submitted anonymously by Smartt employees. Read employee reviews and ratings on Glassdoor to decide if Smartt is right for you.