SysAid Reviews

3.8

69% would recommend to a friend

(152 total reviews)
avatar

Avi Kedmi

86% approve of CEO

68% positive business outlook

SysAid has an employee rating of 3.8 out of 5 stars, based on 152 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SysAid employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

152 reviews
5.0
14 Aug 2025

Going places

Recommend
CEO approval
Business outlook

Pros

- AI is market leading - ITSM market is massive - Great sales culture

Cons

- some minor deficiencies with the tool - inbound flow is lacking but very fixable

5.0
30 Sept 2024
Recommend
CEO approval
Business outlook

Pros

I've been with SysAid for a few years, and the past year has been a period of impressive growth for the organization. The change in leadership has brought a refreshing new energy and experience to the company, On the product side, SysAid's has listened to customers and internal parties and adjusted accordingly. We've seen continuous improvements in both features and performance, Making it easier to deliver value to customers. The focus on listening to feedback, both from employees and users, shows how much the company is committed to growth. The work environment feels more dynamic and focused on a clear goal with more departments inline with each other. Overall, it’s an exciting time to be part of SysAid, with leadership and product heading in the right direction

Cons

There is always room for improvement but the company is aware of these and addressing them accordingly.

5.0
20 May 2026

Great place to work

Recommend
CEO approval
Business outlook

Pros

Good people. Will be rewarded for hard work. Start up vibes with great sales management and sales development

Cons

Start up vibes but goo for people who are okay with evolving processes

Viewing 1 - 3 of 152 Reviews

Glassdoor has 154 SysAid reviews submitted anonymously by SysAid employees. Read employee reviews and ratings on Glassdoor to decide if SysAid is right for you.