Question 1

Is THG a good company to work for?

Accepted Answer

THG has an overall rating of 2.6 out of 5, based on over 2,867 reviews left anonymously by employees. This rating has decreased by 8% over the last 12 months. 34% of employees would recommend working at THG to a friend and 29% have a positive outlook for the business. The best reviews about THG have been left by employees working as CX Manager, Customer Advisor and Customer Service Advisor.

Question 2

Does THG pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, THG employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at THG. This rating has decreased by 7% over the last 12 months.

Question 3

How satisfied are employees working at THG?

Accepted Answer

34% of THG employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated THG 2.5 out of 5 for work life balance, 2.4 for culture and values and 2.7 for career opportunities.

Question 4

What are the top reviewed jobs at THG?

Accepted Answer

Customer Service Advisor (96), Software Engineer (94), Customer Service Representative (89), Marketing Executive (63), Customer Service (49), Manager (40), Marketing (37), ECommerce Executive (28), Warehouse Worker (23), Customer Service Agent (22), Team Leader (22), Warehouse Operative (21), ECommerce Manager (20), Project Manager (18), Account Manager (16)

Question 5

What are the pros of working at THG according to real employee reviews?

Accepted Answer

"Lots of great people work at THG and you can share and try ideas quickly." ((in 174 reviews)); "Great team and leaders." ((in 103 reviews)); "Great colleagues & certain clients are great" ((in 76 reviews)); "Endless opportunities to expand on your skills and learn something new" ((in 71 reviews)); "THG is very graduate friendly and has great working environment within each team" ((in 35 reviews))

Question 6

What are the cons of working at THG according to real employee reviews?

Accepted Answer

"Toxic culture at the very top such as shouting and name calling so evidently filters down" ((in 127 reviews)); "Many middle managers are inexperienced" ((in 112 reviews)); "Low pay and have to work a minimum of 2 bank holidays a year" ((in 96 reviews)); "Slightly longer hours Currently no bonuses" ((in 90 reviews)); "Long hours and lots of turnover" ((in 86 reviews))

Question 7

What are employees saying about THG redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about THG redundancy and their outlook for job security at THG in 2026.

Question 8

What are the top reviewed THG locations?

Accepted Answer

Manchester, Northwich, Warrington, London, Manchester City Centre, Altrincham, Warrington, Frome, Norwich, Salford, Chester, Liverpool, Leeds, Runcorn, Coventry, Trowbridge, Middlewich, Burtonwood, Huddersfield, Hale, Ryde, Forest Hall, Selby, Bingley, Middleton, Stockport, Farnham, Edinburgh, Winsford, Nantwich

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Great entry level - but no long term progression

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