TMG Reviews | Glassdoor.co.uk

TMG Reviews

Updated 6 Jun 2019

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Found 198 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
38%
Approve of CEO
Stephen Stylianou
141 Ratings
Pros
  • "Office is nice and the wraps in the canteen are tasty(in 24 reviews)

  • "Internal progression is heavily promoted with in Think Money(in 21 reviews)

Cons
  • "My advice - it is horrendous at Think Money Group(in 29 reviews)

  • "Senior management all seemed to be sales people, rather than business people(in 27 reviews)

More Pros and Cons
  1. "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TMG full-time (Less than a year)

    Pros

    Progressive place to work, good knowledgeable and capable staff, good management and progression opportunities. Facilities on site good too, well equipped gym with free PT services, good support for cyclists, canteen food good, prices reasonable, staff very friendly. CEO takes time to know who everyone is and is approachable. Currently the dress policy is smart casual (and that can mean t-shirts, jeans and trainers...

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    Cons

    Possibly not for everyone; some people don't seem to fit in, but if you do it's a great place to work. Can be high pressure sometimes, but that's work for you. Pension is only OK. You don't start with many holidays but they can be built up with service, and you can buy or sell a week per annum.

    Advice to Management

    Keep it up, keep listening to your staff.

    TMG2019-04-12
  2. Helpful (1)

    "Would rather be homeless than ever work here again!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Debt Solutions Advisor in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMG full-time for more than a year

    Pros

    In depth training into the role Site facilities such as canteen or on site 'free' gym

    Cons

    Bullying and 'if your face doesnt fit' culture among the managers Unrealistic targets/KPIs Sexism

    Advice to Management

    Take a long hard at every area of the business, and more specifically the managers you have hired to run these teams. There's definitely a bullying and 'if you face doesnt fit' culture at TMG/Gregory Pennington and when I left your company I literally felt relived that I didn't ever have to step foot on that site again. The whole team 'lets pick a call and rip apart training' doesn't work, the 1 hour + calls with customers...

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    TMG2019-06-06
  3. Helpful (3)

    "Poor Management, Culture Change Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing in Trafford Park, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMG full-time for more than a year

    Pros

    Onsite Gym and Canteen. But mostly using as a stepping stone to progression elsewhere and knowing what culture you sure as hell don't ever want to be in again!!!

    Cons

    No progression, unless you are willing to suck up to management and not have your own opinions or ideas. Terrible culture. Management speak to employees like trash, fundamental issues regarding treatment of staff, quite clear most of them do not have people skills for these roles. High turnover of staff (says a lot). General feel of negative vibes throughout the offices, whether that be stress or generally people wishing...

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    Advice to Management

    Try working as a team, getting some people skills and motivating the teams, get rid of the dead wood rather than letting them pull the team down and reward and progress the competent and hard workers.

    TMG2019-05-29
  4. "Front End Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front End Developer in Trafford Park, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at TMG full-time (Less than a year)

    Pros

    Friendly and down to earth people. Parking included within the premises. Flexi-Time Good wages. Good progression prospects. They seem to value people and ask for a lot of feedback which is always nice.

    Cons

    Dress code is still strict but will soon loosen up. Some people might not get parking at the premises. Might be hard at first to fit in.

    Advice to Management

    I’m only new so there isn’t much I can say, I’ve been treated very well hence the review, only thing I can say would be sorting out the dress code, at least for developers ( we like to be comfortable whiles coding ).

    TMG2019-03-20
  5. Helpful (2)

    "Great place to work if you're happy to a robot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TMG full-time

    Pros

    Great building and worksite Great training Beautiful canteen food

    Cons

    Extremely tight laced and uptight Expected to work over time without pay - "I will tell you when you can go home" (is this primary school?) Constant abuse from customers Terrible guidelines for handling situations where you cannot discuss something - no clear guidance at all. Lack of empathy from Management No phones allowed in anywhere but the canteen - where you cannot get reception so you're forced to connect to wifi...

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    Advice to Management

    Care more for your employees and less about the $$$

    TMG2019-03-07
  6. Helpful (5)

    "Do yourself a favour and don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TMG full-time

    Pros

    I liked my team.

    Cons

    - The parking is a joke. Unless you're in a position of power/£££ you won't get a space from Monday - Thursday. - Canteen is so overpriced - Directors look at you like you're a piece of turd on their shoes. Incredibly rude staff. - Strong culture of ruling by fear/shifting the blame to someone else - Favouritism is rife though so if your face fits you'll be fine. Or, if you're a sociopath.

    Advice to Management

    Sort your own morals out, then maybe try and sort your business out.

    TMG2019-03-26
  7. Helpful (4)

    "It’s ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Personal Finance Advisor in Sale, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at TMG full-time for more than a year

    Pros

    Good food in cafe My manager is very approachable

    Cons

    The working hours are ridiculous. Going from finishing at 8pm to 8am is absolutely knackering! Constant calls no time to even think! Behind on post for over a month (nov and we’re in March now) Not enough training

    Advice to Management

    Please sort the training out & stop putting unrealistic targets in for admin time! Most people are doing what needs to be done in this time and not messing about! Less pressure! If we need the time to complete a call please don’t shout at us to get back on the phones- that is when mistakes are made Make it easier to get payrises

    TMG2019-03-02
  8. "Great place to work"

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at TMG full-time

      Pros

      Opportunity and great environment to work in

      Cons

      Plenty of opportunities to move up and to develop

      TMG2019-02-20
    • Helpful (1)

      "Good Contact Centre Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Adviser in Manchester, England
      Recommends
      Positive Outlook

      I worked at TMG full-time for more than a year

      Pros

      - good opportunities for progression - great cafe - made good friends - helpful management

      Cons

      - office environment can be a little bit toxic - feels like management look down on lower levels

      Advice to Management

      - make more of an effort for loyal staff

      TMG2019-02-02
    • Helpful (1)

      "Ridiculous I cannot park at my work place"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      Current Employee - Anonymous Employee 

      I have been working at TMG full-time

      Pros

      Sad thing is, I really enjoy my job!

      Cons

      Cannot park at work! No where near enough spaces for the amount of staff there. There is a text service to say when the carpark is full, however, if you start at 9 you’re screwed... apparently it’s full between 7.30 and 9.15 everyday!!! Why not get rid of the grass... build a multi-storey????

      Advice to Management

      Make sure there’s enough spaces for YOUR staff, they are working for YOU!!

      TMG2019-01-30
    Found 198 reviews