TPP Reviews

Updated Jul 31, 2021

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Found 213 of over 219 reviews

2.7
41%
Recommend to a Friend
42%
Approve of CEO
TPP CEO  Frank Hester
Frank Hester
148 Ratings
Pros
  • "There is a genuinely flat hierarchy, although more experienced people's opinions tend to be more respected than others(in 14 reviews)

  • "Few companies are willing to hire candidates for all roles with no prior experience and virtually none with such a high starting salary(in 12 reviews)

  • Cons
  • "The company preaches a 'flat hierarchy', but the reality is that it's run by the people who are most 'Phoenix' (yes, they really use that term)(in 19 reviews)

  • "of positive reviews in the last month(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Great Place To Work

      May 20, 2021 - Analyst in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      TPP is a great company to work for. That's the short summary. The slightly longer explanation follows: The atmosphere in the office has never been better. I've worked at TPP for a while now and I can honestly say I've never felt happier at the company. There's a genuinely supportive workforce, with colleagues who care about each other and the job that they're doing. Getting along with the people you work with really makes the difference. Work during the pandemic has been difficult at times (as has been the case for lots of people at a whole load of different companies). For us, the main challenge was that we've all been determined to work longer and harder to do our bit to support the COVID-19 response. This has meant more stress than normal, more deadlines, shorter deadlines, and a seemingly endless queue of requests for help and support. We've felt - possibly more than ever - the real responsibility resting on our shoulders to get solutions out of the door to help people in their time of need. However, the results of this have been really rewarding. It's a great feeling to know your day-to-day work is having a positive impact, and helping so many people - health and care workers and patients alike. The company has software that is embedded in thousands of healthcare organisations as a long-standing, reliable and trusted system, yet it remains cutting edge and the innovation emerging from the company is increasing all the time. It's an exciting time! Working at TPP, you feel proud of what you're doing and of your contribution to what the company is achieving. Of course, there are lots of other good things too. The salary is great. TPP try to employ the best candidates and have high standards. This could maybe seem a bit daunting if you're applying for a job, but it's reassuring to know that a key part of the country's health infrastructure is in really safe hands. Because of this, the salary is high. They want to attract and retain the best people. Other perks have been written about by numerous others - £200 to spend on a birthday meal with your family and friends, free breakfast sandwiches on Fridays, free fruit (a healthy treat to balance out the bacon butties!), brilliant team building trips, frequent social activities (even if most of these had to be moved online during lockdown), and lots, lots more!

      Cons

      The work can be hard and the workload has increased lately - but that doesn't outweigh all of the positives!

      6 people found this review helpful
    2. 2.0
      Former Employee

      Get in and get out

      Jul 12, 2020 - Software Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Few companies are willing to hire candidates for all roles with no prior experience and virtually none with such a high starting salary. This means that your CV and bank account can look pretty good within a few months of leaving uni. The vast majority of people working at TPP are very pleasant and intelligent. Many new hires move to Leeds to work at TPP, myself included, so it’s nice to be surrounded by like-minded people and it’s easy to make good friends. It feels good knowing that the work you’re doing everyday is having a positive impact on society. I can think of few sectors more objectively ethical than healthcare. There are other superficial perks, such as bimonthly massages, free pub Fridays and annual recreational trips abroad.

      Cons

      All of TPP’s problems can be traced back to its CEO, Frank Hester. The man is deeply insecure and wants nothing more than a band of kowtowing drones to feed his ego. It’s apparent that Frank has few people to associate with outside of work and longs to make friends with his employees, though the feeling is rarely mutual. Several employees have spoken of late-night phone calls from him, which never have anything to do with actual work, but rather whatever happens to be on Frank’s mind. This alone would be a sizeable invasion of privacy, but throw in the fact that Frank is often intoxicated and/or looking to dig up dirt on whichever employee he is currently suspecting of dissent and you're looking at a CEO with absolutely no concept of what’s appropriate. Not only does Frank often make racist or sexist “jokes”, but he revels in his Trumpian filter and expects you to laugh alongside him. Failure to comply can be seen as grounds for dismissal. Virtually none of the longstanding employees engage in non-mandatory company social events, presumably to avoid having to socialise with Frank and risk getting on his bad side, however unintentional it may be. TPP maintains that it has a flat hierarchy, which is half true. There are no managers, only employees and a handful of directors. More senior employees’ opinions will, perhaps naturally, be considered with more weight, but you can approach most anyone you need to at any time and they will generally listen to what you have to say. However, some of the more senior employees and directors have some sort of superiority complex and it shows. Their word is final and their reasoning on matters is usually little more than “this is the way we’ve always operated”. Such reluctance to change is frustrating at best and detrimental to the company at worst. It’s a common occurrence to see a director or senior employee openly berating another employee, which fosters an environment where disrespect is seen as par for the course. The directors themselves answer only to Frank, who himself mistreats them, thus completing the pyramid of abuse. Speaking up about any of this can be seen as a reason to sack you, which brings me to my next point. The turnover rate is absolutely abysmal. Since September 2017, there were probably around 100 new hires across all departments. At a push, maybe 15 remain at the time of writing. On top of this, the largest team, the coders, has plummeted from around 70 to 25 in three years. The reason for this egregious loss of life is, you guessed it, Frank. He boasts how he once attended a talk and appeared to be the only attendee to agree when the speaker suggested that any employee who is not right for the company should be terminated. Sadly, it seems that Frank has mistaken “the company” for “Frank” and will ruthlessly sack anybody who is even suspected of being against him in any way. You are fully expendable, and Frank will admit as much, often bragging that he only requires 14 employees to keep the business afloat. Perhaps for every three employees that are sacked, one leaves of their own volition, but of the twenty such people I’ve spoken to, none would recommend TPP as a nice place to work. Employees are often asked to write company reviews during work hours, including here on Glassdoor and for The Sunday Times Top 100 Small Companies to Work For award, which TPP are now banned from entering. While I can’t prove that several of these reviews are written by the same people, the similar rhetoric found time and time again would seem to suggest they are (perhaps there will be more verbose 5-star reviews dated after this review?). As for non-duplicate reviews, nobody will risk writing anything negative about the company at work for fear that a wandering director may spot it and end their employment on the spot. One of the perks listed here often is a good work-life balance. While it’s true that less than 40 hours a week is pretty reasonable for the salary that is offered, you are expected to be on call 24/7. This applies to some teams more than others, but suffice to say it’s hard not to think about work outside of work when it could phone you at any time. Given how many bugs make it into production code, late-night conference calls are not an uncommon occurrence. Coders get reimbursement for any hours they work outside of normal working hours, but the same can not be said for other teams, such as software support specialists or clinical systems analysts. The only reason I can think of for why this is the case is that most of the directors (Frank included) used to be coders themselves, so coders get special treatment. Many compare TPP to a cult, and for good reason. You are expected to pledge your unwavering allegiance to the company and to be a conduit through which the directors can enact their will. In your first week you will be taught more about the company’s idiosyncratic way of working than how to actually be a {insert job role here}. Not only that, but you are told to call others out when they make any sort of slip-up, creating a kind of autocratical informant culture. Certain types of mistake, such as writing bugs or failing to lock up, are rectified by publicly outing yourself to the rest of the company via email. Unsurprisingly, this does nothing to stop such mistakes happening again, but rather just makes people feel bad and causes unnecessary stress. Directors demand employees inform them immediately if they enter into a relationship with another employee. Their reason for making you do so is so they can make sure you don’t work on the same project to avoid distractions, but they expect this level of admission from any and all employees, regardless of how likely it is that their teams will ever work together. Employees have spoken about being interrogated regarding who they are friends with, because fraternising with ex-employees is a big no-no. I imagine the real reason for such an unsettling interest in employees’ personal lives is to have as much ammunition as possible against them once they unwittingly get on the directors’ bad side. Constant surveillance also bleeds into TPP’s way of working: you are encouraged to update your colleagues with what you are doing on a regular basis, as well as how long you think that task will take. While this may seem sensible on paper, in practice it means you’ll need a towel ready to wipe away all the moisture from your teammates breathing down your neck every ten minutes. Due to the very nature of estimation, you’ll essentially be setting your self several miniature deadlines a day and meeting very few of them. Therefore, you’ll go through many work days stressed and finish them feeling like you’ve failed. The atmosphere at TPP is very much that of a sheltered community. Many ex-employees are branded as “toxic” and are slandered in company meetings, with directors encouraging employees to bad-mouth people who were once their colleagues and whom they may still be in contact with. You are flat-out not allowed to socialise with those who used to work at TPP and being suspected of as much is enough to get you fired. If that doesn’t sound like a cult I don’t know what does. I suspect the primary reason that TPP predominantly hires graduates with no prior experience is because established industry professionals would instantly spot all the weird stuff that happens on a daily basis and leave soon after. This lack of context is further amplified by the fact that only a few computers in the office have access to the internet; apparently TPP employees know best when it comes to any questions you may have and searching the internet for answers is a last resort. Much of TPP’s reluctance to change stems from their deluded belief that they are the best company in the world. Frank recently claimed that the company was worth over £1 billion, which appears to be a gross overestimate if one takes a look at their public accounts. Company meetings are often filled with tirades about other organisations and how much worse than TPP they are. This same air of superiority extends to the way customers are treated, often being looked down upon as nuisances for whom only the bare minimum should be done. More evidence of TPP’s we-know-best attitude has surfaced during the ongoing COVID-19 pandemic. TPP has refused to follow government guidelines, requiring every single employee to come into the office every day, despite being in a sector that is perhaps best suited to working remotely. TPP has never invested in any infrastructure to support working from home and still has no interest in doing so, regardless of potential health risks to its employees. Frank loves to gloat about how much money the company makes, but is clearly not willing to use any of it to improve the lives of their employees past the odd event that looks good on social media. When questioned about their handling of COVID-19 by the Yorkshire Evening Post, TPP gave a limp excuse that staff have to work in the office, as the servers need to be extremely quick. Not only is this just untrue, as I’m sure would be evident to anyone who knows what a server is, but even if it was, surely it wouldn’t require every employee from every team to be in the office? To make matters worse, employees were not allowed to take their lunch break in the office during the pandemic, thus causing unnecessary foot traffic in the local area, potentially endangering its residents. Many of the above points compound on one another to create an environment of unspoken fear. Any day could be your last, as somebody is sacked up to once a week. To drive the point home, here is a list of outlandish reasons people have been sacked from TPP, in no particular order: - Complaining about how something is handled or suggesting that something could be improved - Not divulging aspects of their personal life - Being friends with ex-employees - Looking at Frank wrong - Being uncomfortable around Frank - Showing any sign of weakness during a stressful event - Being suspected of any of the above without any actual evidence For the sake of transparency, I don’t know TPP’s reasons for sacking everyone that they have, but the vast majority that I have spoken to fall under the above categories. Others have been sacked for the reason that they didn’t own up to mistakes or were defensive when questioned about something. While this may be TPP’s most valid reason for dismissal, it usually happens with those who have been employed for less than a year. The oppressive atmosphere does nothing to help such people feel comfortable and firing somebody after one mistake rather than taking action to help them improve is cold and cutthroat. The rest of the cons will cover the more technical aspects of working at TPP as a coder. You will be taught the basics of writing code and several good coding practices, but that's about it. Even the things they do teach you are drip-fed to you as and when you need to know them, so it’s really luck of the draw as to what you’ll pick up in your time at TPP. You will never be given time to just sit and read up on a concept. Apparently teaching you on such a need-to-know basis saves time, but ironically it likely ends up harming more than it helps in the long run, as you’ll constantly be badgering other employees to explain things to you. The codebase itself is ancient and it shows, with many arcane methods that nobody fully understands. This problem will never go away as time is never set aside to give the code the cleaning/refactoring it so desperately needs. Developers are referred to as coders, because you will learn nothing of the actual software development process. Industry standard practices such as automated testing, modern language features, build pipelines, containers, or modern version control are nowhere to be seen. In fact, the very mention of them is enough to get you sacked, as that would amount to suggesting that Frank isn't the utmost authority when it comes to software development. I had to spend about a month studying various aspects of software development to make experience mean anything elsewhere. Ultimately, TPP teaches you how to work at TPP, which unsurprisingly is not a skill that other companies are looking for. I’d recommend staying for around 6 months to get the basics of how to write code professionally and then using that experience to find employment somewhere better. The job security being what it is, staying any longer means risking being unemployed with a severely stunted skill set for the time that you’ve been working.

      Continue reading
      272 people found this review helpful
    3. 1.0
      Former Employee, more than 3 years

      Horrific

      Jun 26, 2021 - Business Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The salary is high but not worth what working here will do to your mental health

      Cons

      This used to be great place to work but over the years Frank (CEO) has seriously lost the plot. He doesn’t trust anyone so is constantly accusing people of lying and plotting against him. He falls out with everyone (employees, friends, family). The MD (Charlotte) is a truly awful person and eggs the CEO on and feeds his suspicions. I think she is trying to get frank out of the picture by taking advantage of his poor mental health so she can take over. If you think it is bad now, her having complete control would be an even bigger disaster! She gets enjoyment from making people feel inadequate and pushes people until they crack. Evil. There are less than 100 people working here now and at one point there was over 250. They spend literally millions on recruitment every year but yet the number of employees is rapidly decreasing. About 800 people have left TPP since it started - many sacked for no reason and the rest leaving as it’s so unbearable. That number says everything you need to know. Avoid here like the plague - it is a sinking ship!

      Continue reading
      18 people found this review helpful
    4. 1.0
      Current Employee, more than 5 years

      Avoid avoid avoid! - But if you still want to work here, make sure to join a union

      Jun 20, 2021 - Software Developer in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Check out my review and decide if there are any pros.

      Cons

      So bad I had to say it three times, but in all seriousness this is truly an awful place of work. The reviews describing the oppression, fear and blame are pretty much spot on - I would recommend you take heed of them. The main problems for everyone is with the owner, the directors and the senior staff treating their workers with contempt and with very little empathy, no point reasoning with them or expecting them to change, they take there lead from the owner as this is the best way for them to not get sacked. In short, I wouldn't bother working here, and if you must, make sure to join a union. There are a number of staff who have joined a well now UK tech union, this will add a little bit more job security, but if you let management know you are planning on doing this don't, they will most definately get rid of you. To be honest, the prospects here are bad, save yourself a lot of time and effort and stress and look elsewhere.

      Continue reading
      17 people found this review helpful
    5. 5.0
      Current Employee

      I like it here!

      Apr 28, 2021 - Software Developer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I really like my job. I really like the people I work with. The really strong negative reviews on here are a million miles away from my experience. I’ve learned so much at this company, both technically and in terms of personal development. We do work hard and it can feel pressured but we don’t work long hours (or very rarely) and it is a supportive environment. The work itself is (almost always) really interesting and (almost always) you feel like the code you write is really going to do some good. That’s the main good stuff - there’s other stuff like you make friends easily as (out of covid) there’s loads of social stuff, unreal holiday allowance and pay rises, the sailing or skiing trip is amazing. Leeds is ace. Close to the Dales.

      Cons

      Intellectually it’s hard - the coders are super bright so you need to be on your A game. Also can be stressful - end up thinking about work outside of work.

      Continue reading
      5 people found this review helpful
    6. 1.0
      Former Employee, less than 1 year

      Avoid. Worst job I have ever had.

      Mar 20, 2021 - Helpdesk Operative in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary Some really compelling benefits

      Cons

      Awful work environment and high stress Bullying.

      Continue reading
      33 people found this review helpful
    7. 5.0
      Current Employee, more than 5 years

      If you want a challenging and rewarding career this is for you.

      Apr 20, 2021 - Business Analyst in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You have the chance to get involved in a lot of exciting projects and you are supported not only by your team, but the whole team. A lot of people say no day is the ever the same, but I can confirm this is true as there is always new things to be learning and projects to be getting involved in. If you’re ever feeling overwhelmed, stressed or worried about work or anything personal there is always someone to talk to. For me this has been a great help throughout my career.

      Cons

      There is a lot of work to be done, the answer is to recruit more which is something I know we are currently doing.

      Continue reading
      7 people found this review helpful
    8. 1.0
      Former Employee

      Worst job I have ever had, the CEO is a clueless bully

      Jul 31, 2021 - Developer in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pretty good pay, but not worth the stress

      Cons

      The title says it all, dead end job with terrible management. To all that work at TPP or want to do so, I would highly recommend or joining a union just like the other reviewers have said.

      8 people found this review helpful
    9. 1.0
      Former Employee

      Please take the previous reviews seriously!

      Jul 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is just to hit the 10 word minimum. It doesn't seem like there are any pros to this job.

      Cons

      Read the previews and you will see how toxic this company and its management is. Do not put money down on a rental contract, as this is not a stable position.

      6 people found this review helpful
    10. 1.0
      Former Employee, more than 3 years

      Boring place to work

      Jul 10, 2021 - Software Developer in Leeds, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Met some good friends at work

      Cons

      Good pay, but very little else. Contrary to the other enforced reviews the work is very repetitive and not at all challenging, old technology and processes in place - definitely not transferable to other jobs. Compared to other companies, the management and leadership are utterly lacking. Frank is a bit like your embarrassing old grandad - very inappropriate and out of touch, whos views and comments are brushed under the carpet because hes old and thats what hes always been like. Someone should took grandad back into bed, pop his dentures out at tell him he doesn't need to come into work any more.

      9 people found this review helpful
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