Does The General pay their employees well?

According to anonymously submitted Glassdoor reviews, The General employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at The General. This rating has been stable over the past 12 months.

How satisfied are employees working at The General?

56% of The General employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated The General 3.2 out of 5 for work life balance, 3.5 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at The General?

Claims Adjuster (31) , Customer Service Representative (21) , Claims (7) , Initial Claims Handler III (6) , Insurance Agent (6) , Initial Claims Handler II (5) , Insurance Sales Agent (5) , Underwriter (5) , Desk Adjuster (4) , Sales Agent (4) , Total Loss Adjuster (4) , Analyst (3) , Auto Claims Adjuster (3) , Claims Adjuster I (3) , Claims Representative (3)

What are the pros of working at The General according to real employee reviews?

"Good pay and a yearly bonus." ((in 24 reviews)); "Great benefits and employee perks" ((in 23 reviews)); "Good people" ((in 15 reviews)); "Great environment and culture from too down" ((in 14 reviews)); "fri, work from home, good benefits" ((in 13 reviews))

What are the cons of working at The General according to real employee reviews?

"Inappropiate actions by vendor never addressed by management" ((in 17 reviews)); "Salary is a bit low for a PIP adjuster role" ((in 8 reviews)); "Decision were made from upper management down, not Maslow model." ((in 7 reviews)); "There is no direction from senior leadership to help guide the company as it grows into other distribution channels." ((in 7 reviews)); "Managers are competent, but aren't always the best people managers" ((in 5 reviews))

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The General

The General Reviews

3.3

56% would recommend to a friend

(283 total reviews)

Pete G. McPartland

47% approve of CEO

52% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.5

Culture and values

3.4

Compensation and benefits

3.2

Work/Life balance

3.2

Senior management

3.0

Career opportunities

The General has an employee rating of 3.3 out of 5 stars, based on 283 company reviews on Glassdoor which indicates that most employees have a good working experience there. The The General employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

283 reviews

3.0

23 Apr 2026

Great people and flexibility, but cultural integration struggles

Director

Recommend

CEO approval

Business outlook

Pros

Great people, nice office, flexible hybrid/office policy, good benefits.

Cons

Integration into Sentry Ins. has been a struggle. Cultures and processes are very different, but improving over time. Lots of leadership turnover.

The General Response

2mo

Thank you for your review. I’m happy to hear you appreciate all The General has to offer employees—from our culture and benefits to our hybrid work model. As with any large-scale integration, there are bound to be challenges. But we’re proud of how our teams at The General and Sentry work together every day to bridge the gaps. We’re excited for the future as we continue to grow and evolve. Javier Sotelo – Senior Director of Talent

4.0

23 Feb 2026

TG

Financial advisor

Recommend

CEO approval

Business outlook

Pros

Good management Good opportunities Profitable

Cons

Many product team left after merger

The General Response

3mo

Thank you for your feedback. We’re glad to hear you enjoyed the opportunities, supportive leadership, and stability at Sentry. We’re proud of our acquisition of The General and remain committed to providing support to our teams as we continue to integrate operations. Javier Sotelo – Senior Director of Talent

5.0

15 Jan 2026

***

Business analyst

Recommend

CEO approval

Business outlook

Pros

pay, time off, work life balance

Cons

hostile environment at times. very high school

The General Response

4mo

Thank you for your feedback. I’m glad to hear you enjoyed the benefits offered here at Sentry, including our PTO program and hybrid work model. Regarding overall work environment, we encourage each associate to have open conversations about their concerns with their manager or Human Resources representative. Javier Sotelo – Senior Director of Talent

Viewing 1 - 3 of 283 Reviews

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