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Thorntons (UK) Reviews

Updated 16 August 2017
37 reviews

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3.2
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Barry Bloomer
10 Ratings

37 Employee Reviews

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  1. "Thorntons Senios Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thorntons (UK) part-time

    Pros

    Good discount on products, friendly colleagues, good training

    Cons

    Unreliable hours, sometimes too little hours to give people a week

    Thorntons (UK) Response

    10 Oct 2017 – Resourcing Business Partner

    Thank you for your review, we are glad that you enjoy working with us.


  2. "Too many changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Birmingham, England
    Current Employee - Store Manager in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 10 years)

    Pros

    Some colleagues are good and will help, nice to try different chocolates, if you get the right regional there can be development

    Cons

    Not enough hours to complete what's needed, no follow through of ideas they start one thing then stop. Higher management don't share enough and no on in head office answers the phone

    Advice to Management

    If the stores don't exist neither will you so get to know the people in the stores

    Thorntons (UK) Response

    10 Oct 2017 – Resourcing Business Partner

    Thank you for your review and for sharing your feedback. We review all feedback to ensure the best possible experience for our colleagues. I hope that we have been able to address a number of your... More


  3. "used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 5 years)

    Pros

    i can't see any pro's now

    Cons

    very bad and inexperienced higher management. just trying to get the ones that have worked there for years out to save on redundancy pay. lone working is a norm, hours are being cut all the time and there is no time or help to complete the training logs. i suppose thats what happens when a big company like fererro take over a small family run buisness. company needs to stop telling stores they are going to close down then keep them open ad then other stores get closed with a few weeks with no notice......

    Advice to Management

    you have lost the best ones now


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Lacked structure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Thorntons (UK) full-time

    Pros

    Free to self manage. Buy out by Ferrero means the cons will lessen.

    Cons

    Lacked structure.
    Lacked staff training and guidance


  6. "It helps to have a great team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Assistant
    Current Employee - Senior Sales Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) part-time (More than a year)

    Pros

    They have a generous staff discount, and working hours can be quite flexible which is good if you're at college for example; your job training involves product tasting, which is brilliant! The team I work with are great, we all get along and work hard, and have a fab manager.

    Cons

    -Very low hours outside of peak times,
    -Not enough staff during peak times,
    -Ice cream season can be awful.
    -Don't like working in store alone, which you sometimes have to do during quiet periods - they don't seem to like having two or more staff in if it's quiet, and expect manager/keyholder to man the store single-handedly at these times.
    -Would also like a proper clocking in/out system where you get paid for the time you work, not just the hours the shop is open.
    -Mystery Shopper system is very stressful


  7. Helpful (1)

    "Creative and fun!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Assistant in Stafford, England
    Current Employee - Senior Sales Assistant in Stafford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (UK) part-time (More than 3 years)

    Pros

    Chance to add your own creativity To products
    Staff discount
    Occasional incentives
    A fun and enjoyable workplace
    Flexible working hours

    Cons

    Sometimes there is too much pressure from higher up the chain on store performances
    High expectations
    The pay for responsibilities is not the best

    Advice to Management

    Listen to staff who work in the stores more
    Work in store yourselves


  8. "ok to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Assistant in Hull, England
    Former Employee - Sale Assistant in Hull, England
    Recommends
    Positive Outlook

    I worked at Thorntons (UK) full-time (Less than a year)

    Pros

    discount friendly to work with

    Cons

    needs more order and magerment skills


  9. Helpful (2)

    "Hard work but rewarding 14 years down hopefully 14 more to come."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Glasgow, Scotland
    Current Employee - Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 10 years)

    Pros

    Fun atmosphere
    Challenging constant learning
    Busy
    Chocolate toffee fudge
    Family company in every way
    Great role models
    Rewarding
    Customer experience is excellent
    Staff discount
    Training courses
    Fantastic colleagues

    Cons

    Pay could be more competitive
    Benifit package could be improved
    More incentives
    Communication could improve

    Advice to Management

    Keep being honest your people are the key to your success and they are the heartbeat of our brand


  10. Helpful (1)

    "Great brand, but undercapitalised for too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Director in Alfreton, England
    Former Employee - Sales and Marketing Director in Alfreton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thorntons (UK) full-time (More than a year)

    Pros

    Brand, product, people, new Ferrero funding, plenty of potential to grow now no longer exposed to PLC short term pressures.

    Cons

    Huge change as Ferrero culture subsumes all. The compromise of the new funding will be the distinct culture and local control will be diluted.


  11. "Once a lovely company, now ruined!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Assistant in Birmingham, England
    Former Employee - Senior Sales Assistant in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, great products.
    Some store incentives are great....I'm really struggling to fill the minimum requirement for the words.

    Cons

    The job is over demanding, underpaid, no flexibility, no advancement, area managers very prejudiced, store managers are okay but it depends on the individual, they adopt a school head master approach. job is very unsafe, long hours alone with a lot to do. most enjoyable part of my job was home time!!

    It was a lovely company, but working in the west midlands now was terrible for me. I used to work in the east midlands so this may be why. They are judgemental and have cliques and all name and shame each other behind their backs.

    glad to see the back of it.

    Advice to Management

    Stop being bullied and actually try to help staff wheb they havr issues instead of being immature and talking and rumour spreading behind people's back...get some real managers in there like the east midlands to run things properly....


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