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Thorntons (UK) Reviews

Updated 30 May 2017
35 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Barry Bloomer
10 Ratings

35 Employee Reviews

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  1. Featured Review

    Helpful (2)

    "Hard work but rewarding 14 years down hopefully 14 more to come."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Glasgow, Scotland
    Current Employee - Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 10 years)

    Pros

    Fun atmosphere
    Challenging constant learning
    Busy
    Chocolate toffee fudge
    Family company in every way
    Great role models
    Rewarding
    Customer experience is excellent
    Staff discount
    Training courses
    Fantastic colleagues

    Cons

    Pay could be more competitive
    Benifit package could be improved
    More incentives
    Communication could improve

    Advice to Management

    Keep being honest your people are the key to your success and they are the heartbeat of our brand


  2. "Ok to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Stoke-on-Trent, England
    Current Employee - Store Manager in Stoke-on-Trent, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 10 years)

    Pros

    When it's good it's a great place to work, good teamwork, interesting, busy, engaging. You get to try new chocolates

    Cons

    We have had some bad times with regional managers and currently going through lots of changes with ferrero. Pay isn't amazing and struggle to get a good team due to low contract hours

    Advice to Management

    Look to have a better quality of team by giving higher contracts and do something to keep your good staff. Listen to the stores before making decisions!!


  3. "ok to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sale Assistant in Hull, England
    Former Employee - Sale Assistant in Hull, England
    Recommends
    Positive Outlook

    I worked at Thorntons (UK) full-time (Less than a year)

    Pros

    discount friendly to work with

    Cons

    needs more order and magerment skills


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Creative and fun!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales Assistant in Stafford, England
    Current Employee - Senior Sales Assistant in Stafford, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Thorntons (UK) part-time (More than 3 years)

    Pros

    Chance to add your own creativity To products
    Staff discount
    Occasional incentives
    A fun and enjoyable workplace
    Flexible working hours

    Cons

    Sometimes there is too much pressure from higher up the chain on store performances
    High expectations
    The pay for responsibilities is not the best

    Advice to Management

    Listen to staff who work in the stores more
    Work in store yourselves


  6. Helpful (1)

    "Great brand, but undercapitalised for too long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Marketing Director in Alfreton, England
    Former Employee - Sales and Marketing Director in Alfreton, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Thorntons (UK) full-time (More than a year)

    Pros

    Brand, product, people, new Ferrero funding, plenty of potential to grow now no longer exposed to PLC short term pressures.

    Cons

    Huge change as Ferrero culture subsumes all. The compromise of the new funding will be the distinct culture and local control will be diluted.


  7. "Once a lovely company, now ruined!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Assistant in Birmingham, England
    Former Employee - Senior Sales Assistant in Birmingham, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, great products.
    Some store incentives are great....I'm really struggling to fill the minimum requirement for the words.

    Cons

    The job is over demanding, underpaid, no flexibility, no advancement, area managers very prejudiced, store managers are okay but it depends on the individual, they adopt a school head master approach. job is very unsafe, long hours alone with a lot to do. most enjoyable part of my job was home time!!

    It was a lovely company, but working in the west midlands now was terrible for me. I used to work in the east midlands so this may be why. They are judgemental and have cliques and all name and shame each other behind their backs.

    glad to see the back of it.

    Advice to Management

    Stop being bullied and actually try to help staff wheb they havr issues instead of being immature and talking and rumour spreading behind people's back...get some real managers in there like the east midlands to run things properly....


  8. Helpful (1)

    "This is only my take!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - R&D Manager in Alfreton, England
    Current Employee - R&D Manager in Alfreton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Working for a company making and selling British best confectionery will put a smile on your face ...... not? It does on mine!

    Cons

    Recognition in every possible way!

    Advice to Management

    Look after those who have been with you for a long time and recognise their commitment, long service and them being a Brand Ambasador


  9. "Overall I enjoyed my time with Thorntons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Belfast, Northern Ireland
    Former Employee - Store Manager in Belfast, Northern Ireland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Thorntons (UK) full-time (More than 8 years)

    Pros

    Great team within store was a lot of focus on development a couple of years ago which I greatly benefitted from

    Cons

    Pay for a store manager is ridiculous I was promised pay rises on numerous occasions which never happened. Other mangers got away with leaving early every day and creating roles for them which aren't needed. Need to take a better look at what is going on in stores or will loose a lot of staff they have invested greatly in! Lost cumulative of 20+ years of experience from 1 store within 6 months need to ask yourselves why?

    Advice to Management

    Look after staff who are loyal to the brand and put in so much effort to keep the shop a float


  10. "Changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Blyth, North East England, England
    Current Employee - Store Manager in Blyth, North East England, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Thorntons (UK) full-time (More than 10 years)

    Pros

    Colleagues and other store managers are very loyal and helpful

    Cons

    Restrictive rules , too many bosses , too many meetings , expected to work unpaid at seasons eg Christmas, Easter etc . Salary doesn't reflect the hors and responsibility

    Advice to Management

    Listen to your store managers or you will lose a lot of talented people


  11. "Great place to work with lots of opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alfreton, England
    Current Employee - Anonymous Employee in Alfreton, England
    Recommends
    Positive Outlook

    I have been working at Thorntons (UK) full-time (Less than a year)

    Pros

    An informal working environment with lots of opportunity for development
    Positive work life balance
    Everyone has an opportunity to make a difference

    Cons

    Organisation is going through a period of change having been acquired by Ferrero which has caused some instability for some during the transition period

    Thorntons (UK) Response

    8 Aug 2016 – HR Resourcing Business Partner

    Thank you for your feedback. Regards


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