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Thorntons (UK) Reviews

Updated 14 February 2018
60 reviews

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2.8
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Barry Bloomer
14 Ratings

60 Employee Reviews

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Pros
  • You get 25% Staff Discount and can eat samples of chocolate at work (in 6 reviews)

  • Amazing comaradary between the Thorntons family both at store level with head office (in 5 reviews)

Cons
  • Unrealistic targets/goals from head office (in 10 reviews)

  • Regional managers (not all if them) but certainly mine have very poor communication skills (in 5 reviews)

More Pros and Cons

  1. "Good Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Birmingham, England
    Former Employee - Sales Assistant in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thorntons (UK) part-time (More than a year)

    Pros

    Employee discount 25% was a great bonus especially at Christmas

    Cons

    Icing lots of personalised chocolates in busy times got very tiring


  2. "Key Holder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant/Keyholder in Truro, England
    Former Employee - Sales Assistant/Keyholder in Truro, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Thorntons (UK) part-time (More than 3 years)

    Pros

    - Fun Working environment
    - Flexible environment for staff to request holiday
    -Good bridge between management and staff
    - Weekly pay is always nice in part time work

    Cons

    - Unrealistic targets/goals from head office
    - Constant changes higher up often affect day to day operations without real consideration on how it affects staff lower down the ladder

    Advice to Management

    Try to increase enthusiasm within the team for the product itself. Decisions higher up and the business changing CEOs and company owners has devalued the quality and culture surrounding the product over time. Thorntons used to be luxury not a supermarket product.


  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at Thorntons (UK) full-time (More than a year)

    Pros

    Excellent training. Well respected product. Supportive Senior Management team.

    Cons

    On occasions lone working happened

    Advice to Management

    Increase hours budget to avoid lone working situations


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Horrendous."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thorntons (UK) full-time (More than a year)

    Pros

    The team I worked with but that was luck more than the company. I give them no credit for the wonderful girls I worked with.

    Cons

    Thornton’s is a joke. It just is. Regional managers allow bullying practices and are so in their ‘favourites’ pockets it doesn’t matter what happens. Two managers in my region were abusive to their staff and it was brushed under the rug because they’re friends.
    The store manager was lazy and constantly belittled and gossiped about other staff members in front of customers and even when complained about, it was ignored.
    I was personally almost suspended on dubious reasons that were overturned as soon as anyone with half a brain cell looked at the allegations.
    A company full of scare tactics and favouritism that allow bullying? No thanks.

    Advice to Management

    You won’t listen to me now if you never listened to me before. In fact, here’s my advice: continue to watch your little empires burn because you’re too incompetent to tie your own shoelaces without help.


  6. Helpful (1)

    "A company being killed off from the inside out but no one wants to believe it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Cambridge, East of England, England
    Former Employee - Store Manager in Cambridge, East of England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thorntons (UK) full-time (More than a year)

    Pros

    You get 25% Staff Discount and can eat samples of chocolate at work. Teams make it tolerable assuming your allowed to work with anyone.

    Cons

    This is a company that is being killed off. Ferrero brought Thorntons two years ago and since then over 100 stores have been closed. Ferrero purchased Thorntons because they have a factory in the UK and Ferrero wanted it. In their first year Ferrero spent 12.5 million on the factory to allow it to make Ferrero products but spent nothing on stores. I ran a store and couldn't get £20 to fix a cupboard door. Ferrero will gradually remove Thorntons stores completely and just sell in supermarkets. The problem is no one at Thorntons wants to believe it. Ferrero had a work conference where they fed lies upon lies to Thorntons to make them think they were moving them forward. Unfortunately I read between the lines and could see what was really happening. In five years time there will be no more than 5-10 Thorntons stores left because Ferrero will kill them off. Why pay store people to sell their products when people like tesco and asda will do it for them and pay their people themselves.

    Advice to Management

    Not advice for management because they know what they are doing but for anyone in Thorntons. Unless you have a long service record then leave because sooner or later everyone will be made redundant. You are all being killed off so Ferrero can monopolise the confectionery market. Wake up before its too late.


  7. "Best job ever"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Staff were warm and welcoming, the training was great

    Cons

    Spending all my wages on the lovely chocolate

    Advice to Management

    Keep it up!


  8. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lovely retailer to work for good training in all aspects of the job .

    Cons

    Sometimes unrealistic goals and blame culture and head office constantly makes mistakes and managers have to keep following up .

    Advice to Management

    Sort out head office before blaming stores !!!


  9. "Factory worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Alfreton, England
    Former Employee - Shift Supervisor in Alfreton, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Thorntons (UK) full-time (More than 10 years)

    Pros

    There is some good people work there.

    Cons

    One mistake and you get shown the door after 17 years being there, what a joke.

    Advice to Management

    Do alot more for your staff.


  10. "Factory worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Factory Worker in Alfreton, England
    Current Employee - Factory Worker in Alfreton, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Thorntons (UK) full-time (More than 3 years)

    Pros

    A wage at the end of the week

    Cons

    Repetitive fast working environment, no training or support on the lines.Pressured to keep up with production even on first day of starting. Blatant favouritism ,if your related or well in its OK you can get away with things others carn,t.hard to fit in if you don't already know anyone there.

    Advice to Management

    Invest in training and give people the support they need .Treat everyone the same and make more time for the workers on the factory floor, and listen to them .


  11. "Christmas Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Killingworth, England
    Former Employee - Sales Assistant in Killingworth, England
    Recommends
    Neutral Outlook

    I worked at Thorntons (UK) part-time (More than a year)

    Pros

    Fab management, very friendly and welcoming. Offer full training to help you understand how the shop works and what is expected of you. The interview was very laid back felt like more of a chat than an interview, great staff, good discount and paid well.

    Cons

    No positions available to be kept on after Christmas period


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