Tim Hortons Reviews

Updated 23 Jun 2021

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Found 5,083 of over 5K reviews

3.5
57%
Recommend to a Friend
72%
Approve of CEO
Tim Hortons CEO Jose Cil
Jose Cil
611 Ratings
Pros
  • "Great way to meet people whilst working in a fast paced environment(in 280 reviews)

  • "Flexible Hours, Good food, Good coworkers(in 267 reviews)

  • Cons
  • "Hard work fast paced interesting(in 174 reviews)

  • "Quite demanding for a minimum-wage job(in 171 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Excellent part-time job

      13 Jun 2021 - Team Member in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very flexible and considerate of those with other responsibilities, e.g. childcare or education.

      Cons

      Rota only comes out one week in advance.

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    2. 1.0
      Former Employee, less than 1 year

      Honestly, don’t do it

      10 Jun 2021 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You could have a laugh with colleagues and occasionally get free food, that’s as good as it gets

      Cons

      Everyone gets a 6 hour contract regardless if you’re hired as part time or full time, so some weeks you would do 6, the next you could do 40. Some staff even get made to do 60+. Rotas only get put out days before the week starts so there is not much time to plan your week if you have other commitments. You get spoken down to by management, and they don’t have any consideration for the staff and their wellbeing. The only focus is on how quick you can serve customers which leads to mistakes and so you deal with customer complaints constantly. There is a severe lack of training and is very contradictory, one person will tell you something completely different to what you originally got taught and you get left in the dark about any updates from HO. Lack of hygiene in the building. Expect to do 12 hour shifts without getting a break, having anything to eat, sitting down or going to the toilet. You will get called/messaged on your days off expected to drop all plans and go in for a shift. Everyone talks about each other (and customers) behind their back making it a very uncomfortable work environment with sexist, racist and homophobic comments made daily and customers would get made fun of for how they sound/ look. There are a million other reasons not to work there, it’s not worth it for minimum wage

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    3. 1.0
      Current Employee

      Don't work here

      7 Jun 2021 - Team Member in Milton Keynes, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shifts can be fun if you're friends with your colleagues. If you want a job that's mindless and simple, sure go for it.

      Cons

      There is progression into management, but not for anyone other than managers family members or friends. They expect you to work yourself to death for minimum wage, lead a team of colleagues for no extra pay, and do the jobs that the management should be doing for no recognition or extra pay. Do the work of 5 people and not get any help while management sit on a computer and look at videos. Oh yeah very understaffed, constantly hiring its a revolving door. Shifts can be from 8 hours to 12+ .

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    4. 2.0
      Former Employee, less than 1 year

      Terrible experience

      14 Jun 2021 - Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      some nice friendly staff, discount on food

      Cons

      stressful, disrespectful, bad management, overworked

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    5. 4.0
      Former Employee, more than 3 years

      Nice

      13 May 2021 - Accounts Assistant in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice company to work for

      Cons

      Perks could be better but generally ok

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    6. 5.0
      Former Employee, less than 1 year

      Great

      11 May 2021 - Store Assistant in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Got to have leftovers on break

      Cons

      Breaks weren’t long Customers rude

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    7. 1.0
      Current Employee, more than 1 year

      Worst place to work

      19 Apr 2021 - Team Member in Birmingham, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pros of working in such company- no employee benefits, no paid breaks. Simply NO pros of working.

      Cons

      Mcdonalds, Starbucks, Nandos, Costa, Frankies. All these brands provide free food paid 20 mins break and appropriate uniform of your size. In Tim Hortons, there are no paid breaks No free food even on 8 hours of working shift, No proper uniform is provided. The worst part is the work politics. there is no whistleblowing procedure. All Shift Managers treats Team Members like their own servants. They will hire you and then will not give you proper working hours. Senior management is so biased. Heavy favouritism is going on in that organisation. Promotions are based on performance-based but there are no criteria for judging people.

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    8. 5.0
      Current Employee

      Good but execrable

      21 Apr 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great and friemdly i had so mucch to do

      Cons

      None bevuase chocolste was very god

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    9. 5.0
      Current Employee, less than 1 year

      Fantastic opportunities

      29 Mar 2021 - Restaurant Manager in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic opportunities to build your career in the fast growing business within the uk

      Cons

      Not in control of rota time slots for staff, even if you think it will benefit the business

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    10. 3.0
      Current Employee

      Decent job role

      12 May 2021 - Shift Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A lot of working hours

      Cons

      Pay is not as good

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