Tim Hortons Reviews | Glassdoor.co.uk

Tim Hortons Reviews

Updated 16 Jun 2019

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Found 2715 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
49%
Recommend to a Friend
55%
Approve of CEO
Tim Hortons CEO Jose Cil
Jose Cil
27 Ratings
Pros
Cons
  • "Typically paid minimum wage or a little above if lucky(in 119 reviews)

  • "Rude customers buying coffee everyday(in 87 reviews)

More Pros and Cons
  1. "Good studd"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tim Hortons

    Pros

    Benefits are generous and such

    Cons

    Hours are longer than expected

    Advice to Management

    Stay on track

    Tim Hortons2019-01-15
  2. "No Hours, No Promised Benefits, Low Pay, Decent Discount"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons part-time

    Pros

    50% Discount even to this day (at managers discretion since left on good terms)

    Cons

    All staff forced to sign 3 hour contract Many promised benefits such as discounts at other companies, monthly reward nights etc none of which were ever delivered People fired on spot for eating food that was literally going in the bin as it couldn't be sold Pay only slightly above £6 for a 18 year old.

    Advice to Management

    Don't promise things if you wont deliver, improve the contracts

    Tim Hortons2019-03-18
  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Member in Larbert, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons full-time (Less than a year)

    Pros

    The team there are always supportive. While tasks are repeated daily, you always end up doing a different variety so two days are never really the same. Good discount at workplace

    Cons

    The hours can be a bit rough. In some locations you can start as early as 4.30am and finish as late as 2.30 am Sometimes you don't know your shifts until 2 days before Zero hours contract so no guarantee of hours

    Tim Hortons2019-02-25
  4. "Team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Member in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons full-time (Less than a year)

    Pros

    Its good if you enjoy a faced paced environment.

    Cons

    Managers are rubbish treat u like crap.

    Advice to Management

    Fix up

    Tim Hortons2019-01-29
  5. "Great team work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Halifax, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tim Hortons full-time (Less than a year)

    Pros

    Worked there and actually enjoyed it

    Cons

    Shifts are a little off

    Advice to Management

    Less talking down staff more boosting

    Tim Hortons2018-11-22
  6. "Absolutely Awful.. do NOT recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FOH Team Member in Manchester, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons part-time (Less than a year)

    Pros

    - Nothing, it was absolutely horrendous.

    Cons

    Where to begin? - No training whatsoever, straight into the job with no experience of how to do anything, what anything is or how to work with the equipment such as coffee machines, tills, drink machines etc. - Management are disgusting. 6 hours per week minimum contract turned into 2 shifts of about 3 hours a time in 3 WEEKS with absolutely no prior warning at all. Rota's would change frequently. - Overstaffed,...

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    Advice to Management

    Just sack the management completely. Absolutely awful, would never recommend working here to anyone. Attitude towards staff is vile, rude and incompetent. Couldn't run a hot bath, nevermind a store for a major franchise.

    Tim Hortons2018-12-07
  7. Helpful (1)

    "Highly incompetent upper management team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cardiff, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tim Hortons full-time

    Pros

    The staff were quite pleasant to work with.

    Cons

    The upper management/owners of the UK franchise are woefully under qualified and clueless. They have no conception of how to implement an effective or realistic business strategy. They make all sorts of grandiose and unrealistic promises, that are simply ridiculous to anyone with even the slightest amount of business sense. For example, their goal was to open 15 restaurants in the Cardiff region in the space of...

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    Advice to Management

    Take accountability for your mistakes, be organised, stop scapegoating, and formulate a realistic business strategy that has been approved and signed off by actual professionals with a proven track record.

    Tim Hortons2018-07-28
  8. Helpful (1)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - BOH Team Member in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Tim Hortons part-time (Less than a year)

    Pros

    Good management Good shift patterns Great atmosphere

    Cons

    Very busy during the weekends

    Tim Hortons2018-06-16
  9. "tim hortons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Tim Hortons part-time

    Pros

    good shift selection and the job itself isn't too difficult, staff are friendly and management are very nice and reasonable

    Cons

    very unorganised company low pay and no pay rise even tho that was promised at the point of enrolment high up management are very rude whenever visiting the store

    Advice to Management

    Make the staff feel more appreciated, or even speak to them when visiting stores give staff incentives to motivate them because at the minute there are no perks of any sort

    Tim Hortons2018-06-22
  10. "Do not apply for TH UK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Tim Hortons full-time

    Pros

    None at all, sad place to worm

    Cons

    Expected to do 3 peoples jobs, no time to be compliant with health and saftey. Told to forge records.

    Tim Hortons2018-06-12
Found 2715 reviews