Tokopedia Reviews

4.2

80% would recommend to a friend

(1,934 total reviews)
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Melissa Siska Juminto

86% approve of CEO

59% positive business outlook

Tokopedia has an employee rating of 4.2 out of 5 stars, based on 1,934 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Tokopedia employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
5.0
9 Aug 2023
Recommend
CEO approval
Business outlook

Pros

pay is good and all

Cons

workload is sometimes extreme and all

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Tokopedia Response
2y
Hello Nakama! Thank you for sharing your thoughts on the compensation and workload. We value your feedback and acknowledge the importance of a balanced workload to ensure a positive work experience. We're committed to addressing this concern and continuously working towards optimizing work distribution while maintaining competitive compensation for our employees.
5.0
17 May 2023
Recommend
CEO approval
Business outlook

Pros

Very good culture and team oriented goal

Cons

Very top down decision making

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Tokopedia Response
3y
Hi there, thank you for sharing your experience with us. We're so happy to hear that you're enjoying your time at Tokopedia! As we grow, the feedback we receive on any matter, including our culture and decision-making process, is incredibly important to us. Rest assured we have taken your feedback into consideration. Thank you again for leaving us a review!
3.0
3 Nov 2021
Recommend
CEO approval
Business outlook

Pros

- Good insurance benefit. - Gopay allowance start from 500k for SE, 1 million for SSE, and 2 million for lead/PE. - Good teammates. - WFH. - Good tech stacks and challenge for high traffic (depends on your team/tribe) - English speaking environment (depends on the team). - You can find good mentors for work and life. - A good experience to learn things about marketplace.

Cons

- WLB is not good because we have monthly event(s) and so we will need to do "loadtest" around 2-5 times. The loadtest will be done after midnight and will finish around 2-5 am. You will get 0.5-1 day dispense leave but still, you still have your task in sprint and destroying your sleep schedule is really bad. - Each event, the request per second (RPS) target is really arbitrarily. The management was really afraid or traumatized by the first failure that happen around 2019. As example: Let's say our (Business as usual) BAU RPS is around 2k and for the event the target becomes 12k. Even though the real RPS when the event is 4-5k. Then suddenly we have this "exciting" event and upper management suddenly says let's double our rps target and it becomes 24k. We have already done this for almost 2 years now and the actual RPS target was not even going more than 3 times the BAU RPS. - The way we create features already changed, previously we developed features for users but now it's for the "numbers" in business metrics. - Salary is below the average of other unicorns. - The politic after the Lead level is really toxic, everyone here just cares about themselves. There are some exceptions but it's really rare. Everyone trying to get a promotion, it's rare to see managers that trying to help their team to grow. - There are a lot of useless meetings, the content basically explains issues/something to your higher higher ups. Let's say A is your manager, B is A manager, and C is B manager. There will be meetings to explain to B and C. The communication is not efficient. - Some managers just care about what the upper management wants, not protecting the team from unreasonable requests. - Access requests can be a bottleneck because of the team that can grant the access to busy and overwhelmed by the total of requests. - If you get a bad manager, just prepare to resign otherwise you will be burnout. The bad managers don't really care about their teams. - Promotion Driven Development, "if it's not giving me a good point for Performance Appraisal then I don't really care" Attitude. - Information flow from upper management never goes to everyone, just several people. Like some new features or changes that can impact our workload, you can suddenly be told "hey we have this new feature/event tomorrow, can you help us do this. - Some people are sweet talkers because of the promotion thingy (Exposure > actual work). - Individual Contributor that can't really perform can just change to managerial, it's really stupid if you think about it. It's great if they can perform as managers but the reality is not like that. They are the kind of people that the team will become much better without them. - Can pay billion rupiah for events but refuse to increase salary increment even though it's already below market standard. For reference, several engineers that left to another company (not even go to Gojek/Traveloka/Bukalapak) get salary increase around 30-60%.

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