Toolstation Reviews

Hey, thanks so much for your brilliant review. We agree wholeheartedly that owing to our fast paced growth and major success, Toolstation is one of the best places for passionate and talented colleagues to develop their skills and progress through the company. We also agree that growing so fast can have implications on the support infrastructure such as IT, HR, Recruitment and of course our Distribution Network. We are of course working very hard to recruit into those teams and increase our capability so that together we can all provide our customers with the first class service they have come to know and love. Once again, big thanks for your review and for your continued commitment to the business. Emma - Head of Talent & Resourcing

Hi there, thank you for your candid review, it's appreciated. We've actually just taken on your advice; we really do take the feedback from these channels, along with our other internal colleague voice channels onboard. We've listed to our colleagues and have just made a significant investment in additional hours and headcount to reflect the ongoing success of our business. Now lockdown is easing and we have established a consistent sales pattern we are delighted to be in a position to increase our store's colleague population. By effectively increasing the contract hours allowance for most stores, we have created hundreds of new roles and are recruiting new colleagues across the country, creating jobs and career opportunities in the local communities that we live in. Not only that, this step forward will ease the pressure on existing colleagues continually having to flex up to cover holidays, sickness and unforeseen events and allow a more consistent approach to running our stores even when a colleague is off on holiday. I hope that you'll see some real benefit from this great step forward within your store

Hi there and thank you for leaving a review.It is true that like most retailers over the past 12 months there have been issues with supply chain. A combination of Brexit, the pandemic and increased demand has provided supply chain challenges. What is great though is that with the dedication and support of our entire colleague population we are still managing to delight our customers and significantly grow our market share. We are hiring additional people, adding to our buying, supply chain, distribution and retail operations to ensure that we become the number one choice for trade and DIY customers. All of this takes time to achieve but we are definitely making good headway and 2021 is on track to be a fantastic year. Your feedback is really valuable and there are internal forums on Toolstation Together where you can better share your ideas and where a relevant person in the business can pick back up with you. For now though, thanks for sharing this and for your continued support to the business. Emma - Head of Talent & Resourcing.

Hello. Thank you for writing your review, we really are dedicated to ensuring our colleagues have a voice and are listened to. In fact our colleague survey 'Your voice, Our Future' is currently live. We are all part of a truly amazing business and are really ambitious for our future; a future we’ve all got a part to play in. Your views are absolutely crucial in getting us there, and if it’s one thing we’ve learnt in the past year, it's that your input is invaluable in helping us build a better business. Your Voice Our Future gives all of us the opportunity to feed back and help shape the way we think about the business, our customers and colleagues, both now and in the future as we emerge from the pandemic. The questions in this survey cover a lot of ground, including wellbeing and belonging and it really matters what you think and how you’re feeling about all of these issues!

Wow what a lovely review! It's great to read through all of your pro's about working with us - that's exactly the culture that we'd describe! You're right, our speed of growth is phenomenal, and being a young business we've got lots of work to do to get our foundations as strong as possible as we continue to scale at pace. We're so focused on providing an environment where our colleagues have a great experience being part of our team. As we grow and evolve, we have to create a working world where you can be your best every day. Where you feel safe and valued for who you are and we know that to thrive, everyone must have a voice so it's great to feel you have a voice here. Thanks again, Emma

Hello, thank you for the feedback. Great to hear both your manager and your team were nice, that's one of the things we're immensely proud of - how great our people are and how supportive they are of each-other. It sounds as though the start of your journey with us wasn't so positive however. With 70 new stores opening this year we work really hard to provide our new store colleagues with the best experience possible during set up and opening, and we usually get great feedback and great results from our new teams. We'd really value any specific feedback that we could take on board to make this process more successful - glassdoor@toolstation.com Thanks again Emma

Thanks for your amazing review. We agree that the pace at which we are growing and particularly now we have launched Toolstation Academy, we can develop our people and create plenty of opportunity for those who are seeking progression. The business is very fast paced and at times I think we all feel the challenge of opening 60 new stores a year, but we are great at pulling together to do the right thing by our customers and one another. It really is a special company and great to be a part of it. Emma - Head of Resourcing & Talent