Toolstation Reviews

Updated May 18, 2022

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Found 324 of over 531 reviews

3.8
70%
Recommend to a Friend
74%
Approve of CEO
Toolstation Managing Director James Mackenzie
James Mackenzie
140 Ratings
Pros
  • "Development, Toolstation acadamy decent pay(in 27 reviews)

  • "Good team , have fun while working(in 20 reviews)

  • Cons
  • "long hours 7-7 sometimes and stressful ques(in 23 reviews)

  • "Minimum wage goes up but anyone above that have had limited pay raise for 2 years so the gap between wage is now very small(in 20 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      fast-paced,always on your feet

      Apr 7, 2022 - Retail Sales Assistant in Hailsham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great environment, great products to sell, and just a good business

      Cons

      the odd customer who isnt the best to serve

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    2. 4.0
      Former Employee, less than 1 year

      Customer Service Representative

      May 18, 2022 - Customer Service Representative in Birmingham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Can't think of many, was working there just to earn some cash.

      Cons

      - Tiring duty if store is in a busy area and the job does involve some physical activity such as picking up ladders, steel/plastic pipes and hardware machines from warehouse and bringing it to the front-end of the store for customers. - Not allowed to sit on chair and have to stand on the counter all day long.

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    3. 5.0
      Current Employee, less than 1 year

      Great place to work

      May 13, 2022 - Store Assistant in Thorne, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very friendly and helpful co-workers. Great work atmosphere.

      Cons

      no cons has of yet

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    4. 4.0
      Current Employee, less than 1 year

      New Store Driffield

      May 13, 2022 - Sales Assistant in Great Driffield, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly, down to earth, treat you like human beings

      Cons

      Some contradictions among senior staff

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    5. 5.0
      Current Employee, more than 3 years

      New Lewisham store

      Apr 29, 2022 - Supervisor in Lewisham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great set up from all the team On boarding for the new team has gone well should be a great start monday

      Cons

      Not enough support for stock in week long hours

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    6. 4.0
      Current Employee, more than 5 years

      Tania & Jim

      Apr 29, 2022 - Sales Assistant in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The best part of working in Toolstation is the team that you build relationships with on a day to day basis. The opening/store start up managers Tania & Jim are a real credit to this company! They are amazing at what they do! It has been an absolute pleasure to meet and work alongside both of them for the past few days.

      Cons

      With Tania & Jim there are no cons

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    7. 4.0
      Current Employee, more than 1 year

      Good company but too much pressure

      Apr 26, 2022 - Supervisor in Fakenham, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good friendly team. 20% staff discount. Flexible for needs

      Cons

      Hours aren’t good. 6:45-2:45 whole day practically gone. Hours different each week so no routine. Too much pressure from RM for charity , pushing sales and driving trade credit, Google reviews etc.

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    8. 5.0
      Current Employee, less than 1 year

      Toolstation Pontypool

      Apr 21, 2022 - Senior Sales Assistant in Pontypool, Wales
      Recommend
      CEO Approval
      Business Outlook

      Pros

      New shop, new employee great one of tge best weeks I’ve had enjoying being there

      Cons

      No cons so far so good

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    9. 5.0
      Current Employee, less than 1 year

      Induction Week

      Apr 15, 2022 - Senior Store Assistant in Loughton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Experienced staff are very knowledgeable - Good teamwork

      Cons

      - No cons for working at Toolstation so far

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    10. 4.0
      Current Employee, less than 1 year

      New store opening

      Apr 15, 2022 - Store Supervisor in Loughton, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent introduction to the shop working process.

      Cons

      Operating hours can prevent social life activity.

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    Viewing 1 - 10 of 324 Reviews

    Toolstation Reviews FAQs

    Toolstation has an overall rating of 3.8 out of 5, based on over 531 reviews left anonymously by employees. 70% of employees would recommend working at Toolstation to a friend and 60% have a positive outlook for the business. This rating has improved by 12% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Toolstation employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Toolstation. This rating has improved by 6% over the last 12 months.

    70% of Toolstation employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Toolstation 3.3 out of 5 for work life balance, 3.6 for culture and values and 3.7 for career opportunities.

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