Toolstation Reviews
Updated Oct 16, 2021
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Found 247 of over 399 reviews
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Recommend to a Friend
Approve of CEO
James Mackenzie
90 Ratings
Pros
"Enjoyable work; friendly, supportive team; opportunities for advancement; growing national company; Staff discount and myperks" (in 10 reviews)
"Good staff discount as it includes Wickes , Travis Perkins and others" (in 9 reviews)
Cons
"And a 10p rise of minimum wage wow" (in 19 reviews)
"Can be long hours and not alot of time training" (in 15 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
- Current Employee, more than 3 years★★★★★
Pros
Forward Thinking, fair days salary, what you see is what you get, nice people, senior management are approachable, they like to promote from within.
Cons
Evolving constantly, growing pains of an expanding company
Continue reading - Former Employee★★★★★
Pros
Nice team, good hours, good pay
Cons
Understaffed, poor management, lost my job because I couldn’t do overtime
- Current Employee★★★★★
Pros
Good people and fun job
Cons
Nothing negative about the company
- Former Employee, more than 3 years★★★★★
Pros
Can be an easy job
Cons
No real support Can be expected to do long hours High staff turnover
Continue reading - Former Employee, less than 1 year★★★★★
Pros
They look after their employees and they have a lot of overtime available. They are always opening new stores
Cons
Its early mornings and late nights.
Hey there, thank you for your 5 star review. It is great to see that you enjoyed your time with us. Retail is always a mixture of early and late shifts and weekends too but that is the game we are in. Having to be there when our customers needs us most. Thank you so much for your contribution to helping make us a great place for customers and colleagues alike. Emma - Head of Resourcing & Talent
- Current Employee, more than 1 year★★★★★
Pros
Great place to work at, friendly environment + colleagues. Great flexibility towards shifts
Cons
Not a lot of room for free thinking
Toolstation Response
Head of Resourcing and Talent
Hi there, so pleased you think we are a great place to work. Wanted to let you know that you have an opportunity to share your thoughts and ideas on Colleague Voice which can be found on Toolstation Together. Your suggestions are really important to us. After all it is people like you make us the great place we are for customers and colleagues alike. Thanks for doing what you do. Emma - Head of Resourcing & Talent
- Former Employee, more than 1 year★★★★★
Pros
Provided a source of income with consistent hours
Cons
Understaffed stores, low pay for the level of work required. Easier retail jobs that pay the same with lower expectations.
Toolstation Response
Head of Resourcing and Talent
Hi there, thanks for taking time out to leave a review. Many employers across retail, leisure, hospitality and logistics are really struggling to find good people right now which is why some of our stores are understaffed. We are working hard to rectify that but unlike some other employers where you mention the expectations are lower, we cannot afford to drop our standards. Our customers are really important to us and so it is vital that we hire people who are passionate, set themselves high expectations and together we will get the job done. We care about our staff too but we believe in them feeling a greater sense of achievement knowing that they work for an organisation that prioritises brilliant service is the best way to achieve job satisfaction. Emma - Head of Resourcing & Talent
- Current Employee★★★★★
Pros
Fun place, laid back management, days go quick being busy
Cons
Difficult to gain extra hours
Toolstation Response
Head of Resourcing and Talent
Hey there, thanks so much for your 5 star reviews. I completely agree with you, the days fly by at Toolstation because we work at such a pace and are always busy. I am glad you are finding the role fun. Thanks for all your efforts and keep doing what you are doing! Emma - Head of Talent & Resourcing
- Current Employee, more than 1 year★★★★★
Pros
Rapidly expanding business, if you put in the work there are many opportunities for promotion.
Cons
Not necessarily a negative, but you'll be working face to face with the general public, and they're not all angels of course; so be prepared to like most but not all. And for those customers who don't float your boat, you've got to be as polite and professional to as the rest. That's just Customer Service though - if you can deal with that, you'll be fine.
Toolstation Response
Head of Resourcing and Talent
Hey thanks so much for the review. You have hit the nail on the head. Work hard and put in the effort, do the right thing by our customers and the opportunities in our fast growth business will open up. Keep up the great work. Emma - Head of Resourcing and Talent
- Current Employee★★★★★
Pros
Work life balance Salary is competitive
Cons
Lack of direction for exisiting stores
Toolstation Response
Head of Resourcing and Talent
Thanks for the 5 star review. We are thrilled that you recognise Toolstation as being a great place to work. All great managers need some direction so think about raising any questions, ideas or concerns you have on Colleague Voice if you don't feel you are getting the right level of support. Overall you seem happy though and I want to thank you for your personal contribution to the business. Emma - Head of Resourcing & Talent
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Head of Resourcing and Talent