Topshop Reviews | Glassdoor.co.uk

Topshop Reviews

Updated 10 November 2018
735 reviews

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3.1
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Approve of CEO
Topshop Managing Director Mary Homer
Mary Homer
203 Ratings

735 Employee Reviews

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Pros
Cons
  • "No room for growth ESP if you're a person of color" (in 13 reviews)

  • "Long hours lots of shift changes" (in 26 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Topshop part-time

    Pros

    Good salary and location :)

    Cons

    Stressful really and far from home


  2. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Bournemouth, England
    Current Employee - Sales Assistant in Bournemouth, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Topshop part-time (Less than a year)

    Pros

    60% off 5 items of clothing every 3 months (uniform)
    25% off everything else
    Friendly environment
    Easy job

    Cons

    If under 18 not the best pay

    Advice to Management

    Management is good, no complaints

  3. "Sales Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Discounts, Friendly Staff, Busy so time goes quick

    Cons

    Weak hours sometimes and its a little disorganized


  4. "Staff to Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Team Leader in London, England
    Former Employee - Product Team Leader in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Topshop (More than 3 years)

    Pros

    Young team meant that it is so easy to get on with each other and the place becomes a melting pot for various cultures and walks of life.

    Shifts vary from 4 hour shifts to 7/8 hour shifts. Because of this it becomes very flexible (as long as you don't take advantage/ are nice to your managers)

    Amazing clothing benefits (duh) Uniform allowance of 60% off regular priced clothes quarterly, 25% off unlimited use all year round, credit card option with the 25% discount, 40% off during christmas, friends and family vouchers also during christmas.

    Progression does happen, you just have to initiate it - as management have too much to deal with already (so be prepared to put in the time)

    Cons

    It can get very cliquey


  5. "Working at Topshop in Birmingham (positive)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Sales Advisor in Birmingham, England
    Current Employee - Experienced Sales Advisor in Birmingham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Topshop part-time (More than 3 years)

    Pros

    Pretty good discount, when working at larger stores they are often pretty flexible and always overtime available. The store i currently work in has the best management i have ever worked with, and they make it a happy store- which is great.

    Cons

    when a large amount of people call in sick it really throws the store. Its difficult to move up in the brand without transferring to other stores.

    Advice to Management

    Please remember the part timers! other than that we are enjoying your management.


  6. "Topshop Trafford Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Manchester, England
    Current Employee - Part-time Sales Advisor in Manchester, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Topshop part-time (More than a year)

    Pros

    - Overtime always available
    - Friendly Staff
    - Staff Christmas Parties

    Cons

    - High Staff Turnover so difficult to get to know people
    - You are rota'd to one specific area on the floor which never changes e.g I will always be on shop floor serving customer so its hard to get to know staff on other functions such as fitting rooms or tills

    Advice to Management

    More emphasis on employee development.


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Manchester, England
    Former Employee - Sales Associate in Manchester, England

    I worked at Topshop part-time (Less than a year)

    Pros

    Fun place to work
    Good discounts

    Cons

    Working hours/rotas and shift patterns

  8. "Under appreciated"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Topshop part-time

    Pros

    Good discount, often good team members

    Cons

    Under appreciated by customers, managers, and under paid


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Topshop part-time

    Pros

    Treat you very well- I enjoy it here

    Cons

    Sometimes dont give you a break


  10. Helpful (7)

    "Condescending, Patronising and Degrading."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England
    Former Employee - Anonymous Employee in Manchester, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Topshop full-time (Less than a year)

    Pros

    - Young Team
    - Staff Discount (25% Staff Card/ 60% uniform)
    - Admin Teams with experience

    In-house Administration teams are hard to come by in retail, but with such an ancient POS system and 200+ employees, it's a necessity just to understand how they work.

    A young and eager team exists, but the morale of older team members is non-existent. A high staff turnover provides what I like to call 'the everlasting honeymoon period' and allows Management to feel that they're making their employees happy- when in fact, they're just replacing old staff with new robots.

    Cons

    - Technology (so old it should feature in a Museum).
    - Management with severe power issues.
    - Progression (lack thereof)

    Firstly, I have never witnessed a poorer till system in my years of retail. The company is so afraid of losing money, that each cashier requires a 'witness' for a refund, even if the customer has a receipt and is being refunded 99p. No witness available? Looks like you're getting ranted at from the Administrator downstairs.

    The Management at Topshop Trafford are a very mixed bag. The Topshop Supervisors are the most hardworking and underpaid individuals I have ever seen. I fundamentally believe, if it wasnt for their youngest Supervisor of the bunch, the staff in that place would have striked long ago. The Deputy Managers are again, mostly lovely. They posess a branch of knowledge from Sales, Finances, HR and Merchandising- but one Deputy has a slight issue with communication, and somehow likes to believe that he is better than everyone else. Senior Managers are frankly horrific. The only competent Senior is leaving the store and frankly, I cannot wait to see that place cave in afterwards. There is one Senior Manager who makes no effort to talk to staff, this individual will look at you despite saying 'morning' or 'hello' and blankly ignore you. You feel belittled just as a result of her presence. Basic manners and respect seem to be outside of her ability as an individual, nevermind as a manager.

    Finally, there are several members of the team that have obtained 'credits' through the companies AWFUL progression scheme for Team Leader or Supervisory promotions and they are simply being worked to the ground for no better pay, no thanks or praise, or a time deadline of when their promotion will be.

    Advice to Management

    You will not keep staff for as long as your treatment of them is akin to farm-yard animals. They are humans and have lives, and patronising and belittling treatment from Managers is frankly abhorrent and uncalled for. Working hours are adequate, but one rule for one and one for another with respect to days off, holidays or sick pay simply infuriates your staff.

    Review your store structure, you are losing staff because they feel exhausted and worn-out. Most probably having to work with the awful till POS system all day. Windows 98 gets a run for its money.

    Reward your staff more. They uphold your store, and whether you like it or not, even a multi-million-pound refurbishment can't paint over the cracks in this place. HR need to investigate a few managers in Topshop Trafford, a day in that place would uncover shockers!


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