Touch Surgery Reviews

3.8

79% would recommend to a friend

(54 total reviews)
avatar

Jean Nehme

69% approve of CEO

57% positive business outlook

Touch Surgery has an employee rating of 3.8 out of 5 stars, based on 54 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Touch Surgery employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

54 reviews
3.0
27 Sept 2021

Interesting experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Super talented work force to learn from Very interesting business and mission Good perks for a small company High quality hardware and systems You can gain valuable experience and learn a lot from others

Cons

Toxic work culture and environment Work place bullying Favouritism and nepotism Career progression not good Difficult for introverts

4.0
6 Jan 2019
Recommend
CEO approval
Business outlook

Pros

A typical start-up in many ways, except for the following characteristics: 1. Validated strategy and business model: has raised a fair amount of money from well-known investors already. As far as VC buy-in acting as a proxy for what the company is doing, it's pretty solid credibility. 2. A truly multidisciplinary company, with lots of talented and passionate people. Lots of Glassdoor reviews will rave about the caliber, passion and diverse backgrounds of employees, and Touch Surgery is no exception. Where else are you going to see animators (with backgrounds from the best animation studios around) working with nurses to crack a problem that's as old as the field of surgery (i.e. surgical education)? 3. A meaningful mission. It's a double edged sword really. Ultimately, the company has its sights set on helping hospitals deliver the best surgery, for the least amount of money. Who ultimately benefits? Patients. As far as company missions, saving lives is far more meaningful than others, for example, a new marketplace to buy stuff online. Working in this sector, as a small disruptor, does have its downsides, however (see number 5, below). 4. Finding its footing in a truly meaningful and commercially viable 2nd generation product. Speaking to point number 1, above, the company's historical product has found success, to a certain degree. It's on a very exciting trajectory, rooted in its new portfolio of AI-based products, to really make a difference in the world. Of course, it comes with growing pains (see number 6, below), but there is a sense of something big just beyond the horizon.

Cons

Again, like many start-up's, the company has its share of challenges: 5. Needing to move fast, in a field that moves at a snail's pace and is dominated by large, established companies. There's a reason why start-ups and healthcare don't mix. The latter is known for slow-moving trends, tempered by regulations, hierarchies, an inherent nature for avoiding risk, and established, cash-rich companies. The former needs to move fast. This underlying tension permeates the entire company and everything it undertakes, from product development, to decision-making, to sales and marketing, etc. Not necessarily a con per se, nor is it something that can be changed. However, it does need to be acknowledged and considered as a fact of life. 6. Finding its feet and constant shape-shifting. The downside of the company beginning to find its feet in an exciting new suite of products is that it's not done yet. There's a lot of constant shape-shifting, which is frustrating to employees, who often hear about changes last minute and without proper context. It's not a problem that's unique to this company and there are certainly lots of solutions that can be applied. A word of advice to potential new hires, however: if you are looking of hum-drum, go to work from 9-6PM type of predictability and stability, this company or most companies in this stage of growth is not for you. Sticking to something when there is already evidence of it not working equates to stupidity. Of course, management can help too: faster decisions, as well as extensive communication to let employees know of the reasons behind and evidence supporting decisions, need to happen ASAP. 7. Politics and professionalising the senior management layer. Some reviews have pointed to internal politics within the company, but the truth is that politics exist in every company, small or large. The good thing is that the two co-founders believe in hard-work and results, and nothing else when it comes to decisions related to employment. A likely by-product of their surgical training. Whether or not politics influence the views and actions of other senior managers is hard to say. All-in-all, the company needs a capable bunch of senior managers, with expertise and experience in healthcare, across all functions surrounding the two co-founders to help make more informed and timely decisions.

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Touch Surgery Response
7y
Thanks for taking the time to write such a thorough review. I agree with how you have portrayed our challenges - a big part of overcoming these will be down to improving communication within the company. Communication methods that worked for a 30 person startup now are insufficient for a 100+ person organisation. A large part of our work in early 2019 will be fixing these communication methods - by simplifying company objectives, empowering our teams to find solutions, and structuring the organisation to allow easier cross team collaboration.
1.0
25 Dec 2018

Headless chicken

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some great people Flexible working Nice office Great breakfast

Cons

First, I know first hand that the HR person added some positive feedback herself, look up for days with multiple positive reviews in similar writing style. 2 co-founders that were interested in traveling the world instead of working, and by working I mean dropping a grenade in the room and leaving everyone scratching their heads. Strategy changed with the winds. The office is highly political - if you're lucky enough to be close to the plate you are untouchable. Went through a reckless growth phase which left them in financial challenges, so people were let go on a massive scale, including C level, VPs and employees who were just hired. Offices were opened in New Zealand and Canada to accommodate some of the early employees/friends requests, which added to the financial challenges.

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Touch Surgery Response
7y
Thanks for taking the time to write this feedback. As a co-founder I read everything that comes through Glassdoor (both good and bad). I hear what you're saying about changing strategies, and rapid growth. In 2018 we were faced with many challenges as we sought to bring a number of new products to market. With any early product there is always a lot of learning to do - we learned regularly what aspects of our new product lines worked well and which did not. Direct feedback from surgeons (who have many different opinions) did cause our product evolution sometimes to zig zag more than it should have. I can understand how this translated to confusion within our teams and hope to resolve these communication issues in 2019. One of the things we need to do a better job of is getting our development teams in front of our customers on a more regular basis, as I can see that a lot is lost in communication between ORs around the world and our lab in London. Excessive travel is a common danger as a co-founder. Again I admit that it's true - we did travel a huge amount in 2018 as we sought to gather external support from surgeons, customers and investors. I also see how that can have a detrimental effect on internal teams - again something that we want to address in 2019. Communication is something that we are also focusing on improving in 2019 - with more transparent and simpler company goals, and company structures that promote more cross-team collaboration and less competition for resources. In 2018 we did suffer from some internal team fragmentation, which can easily come across as internal politics - point well received. Rapid growth for a startup is often a curse as much as it is a benefit. We've suffered like many startups from the consequences of growing teams without adequately improving our company communication methods. Again this will be improved in 2019.
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Glassdoor has 57 Touch Surgery reviews submitted anonymously by Touch Surgery employees. Read employee reviews and ratings on Glassdoor to decide if Touch Surgery is right for you.