TouchNote Reviews

4.0

72% would recommend to a friend

(6 total reviews)

Raam Thakrar

60% approve of CEO

67% positive business outlook

Reviews by job title

6 reviews
1.0
21 Mar 2025

Disappointing leadership and unmet promises

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A few of my colleagues were an absolute joy to work with. They were highly skilled and dedicated, consistently delivering great results. However, these individuals were sadly undervalued and under appreciated despite their hard work and talent.

Cons

Senior management lacks clear direction, especially when it comes to product launches and long-term strategy. The CMO's approach is more about throwing things at the wall to see what sticks, which results in little-to-no payoff and ultimately leads to frequent layoffs due to poor decision-making. There is no clear incentive to aim higher. Employees are promised pay raises and title changes regularly, but these promises often lead to disappointment, creating a culture of disillusionment. The company consistently fails to appreciate the effort and contributions of its staff, which leads to low morale and disengagement. The CMO has a tendency to step on everyone’s toes and shows little trust in his team’s expertise, which undermines the overall success of the projects. A lack of presence and engagement in meetings from senior leadership, especially the CMO (now CEO) was concerning. Texting on his phone during meetings resulted in important points being missed or repeated multiple times due to a lack of attention. A certain member of senior management would often make comments that were highly offensive and unprofessional, making the entire team feel on edge and uncomfortable. CEO tends to push his own ideas onto the company, showing little interest in exploring or supporting ideas from others. When it is the CEO’s idea, it’s treated as a “great idea” with no room for constructive feedback or collaboration. Limited room for growth and development unless you're one of senior management's favorites. Employees who challenge decisions are often overlooked for promotions or advancement opportunities.

1.0
14 Feb 2025

A promising company at the edge of collapse due to dysfunctional leadership

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be a great company, full of opportunities and freedom for people to innovate and build great things which was reflected by the continues growth and numbers. Lately some pros include: - Some nice benefits like early Fridays - Some very talented people with loads of knowledge

Cons

- Lack of Strategic Direction: The company operates without a clear long-term vision, resorting to short-term, desperate decisions. - Ineffective Leadership: The previous CEO, though well-intentioned, lacked the leadership qualities needed to steer the company, leaving it without a clear direction while the management team operated without accountability. - Leadership Culture: The current CEO (formerly CMO) has been running the company for nearly two years under the hood with little resistance from the management team due to fear. A person that would mainly care about his ideas and how to force them (not even paying attention in meetings and playing on his phone when people were presenting and then dictating what he wanted) - not a coincident that loads of people left because of him. - Poor Decision-Making: Key business decisions are made behind closed doors by leadership without proper consideration of user feedback and data, leading to significant business decline. - Job Insecurity & Below-Market Compensation: Frequent redundancies create instability, while salaries remain uncompetitive, making it difficult to retain and attract top talent.

1.0
7 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Cute customer case studies Good benefits with Vitality insurance Learning development budget available Passionate coworkers (who have since left)

Cons

Frequent strategy changes and lack of focus: The management team constantly shifts priorities without seeing strategies through, creating stress and tension within the company. This leads to wasted effort and delays in product releases. Broken promises on salary and promotions: Promised pay raises and promotions were repeatedly dangled as incentives but never materialised, creating a sense of being undervalued and misled. This "carrot on a stick" approach undermined trust and morale. Poor leadership and micromanagement issues: A lack of strong product leadership since the departure of the Head of Product. Management frequently micromanages employees who are trying to do their jobs effectively, and struggles to make effective product decisions. Lack of transparency and sudden layoffs: Secret leadership meetings and a general lack of transparency create an atmosphere of uncertainty. False assurances about the company's stability were often followed by sudden redundancy announcements, handled carelessly. No product mentorship or growth opportunities: With no Head of Product and a manager lacking product experience, there was no framework or support for professional development. Employees are left to mentor themselves, despite the availability of a learning budget. Toxic Culture: Toxic behaviors during parties and meetings. A general soulless culture. The new CEO does not listen, cuts you off in meetings or talks over you, playing on his phone, and then will change his mind a lot causing a lot of delays in product releases.

Viewing 1 - 3 of 6 Reviews

Glassdoor has 66 TouchNote reviews submitted anonymously by TouchNote employees. Read employee reviews and ratings on Glassdoor to decide if TouchNote is right for you.