TrueCar Reviews | Glassdoor.co.uk

TrueCar Reviews

Updated 21 May 2019

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Found 220 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
38%
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TrueCar CEO  Michael Darrow
Michael Darrow
0 Ratings
Pros
  • "Great benefits (insurance, unlimited PTO, etc)(in 26 reviews)

  • "Beautiful offices in 4 great cities: Santa Monica, San Francisco, Austin, and Denver(in 20 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "Depends on your role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Creative in Santa Monica, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    If you're in the creative department there is a lot of opportunity for growth and making a difference. People are fun and outgoing, the company culture is extremely relaxed. People go all out during culture festivities. We have unlimited PTO and people generally are chill with however you take it, and depending on what team you're on they may not even track it. I really enjoy my job because I feel like I have the power...

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    Cons

    Only when I worked here for over half a year I started to realize some things, and it's the reason why this review isn't 5 stars. Even though my department is great, the morale at the company is pretty low. It takes forever for something to be completely built. From the idea of conception to final delivery, things take way too long. It's also embarrassing to me that we're a public company for four years now, yet nobody...

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    Advice to Management

    You have the power to make things go faster or slower, and so far things are going slower. We need to seriously hire more devs. I don't need to disclose how many devs we have in the company, but ask someone who knows and think to yourself if that's okay for a public tech company. Take bigger risks, try something new. We're not getting anywhere with incremental changes. Stop wasting time testing things to death. Everyone...

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    TrueCar2019-05-21
  2. Helpful (2)

    "Not "Unethical", but a Pretty Low Bar."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TrueCar full-time for more than 5 years

    Pros

    1. Great Pay: The only reason I never left until being laid off. 2. Great Benefits and Office Amenities: Unlimited PTO, 100% health coverage, great office snacks and environment, gym membership allowance 3. Free parking in Santa Monica: Alternatively you can collect a stipend for using public transportation. 4. Dog-Friendly Office (only some offices) 5. Flexible Work Environment: Ability to work from home or remotely...

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    Cons

    1. Poorly Managed: Lack of strategy from the top, lack of accountability everywhere else. Priorities are driven by the shiny object of the week. 2. Challenges Your Ethics: Not exactly an unethical company, but the decision making definitely makes you question your values. 3. Technology development is at a standstill. Haven't been able to keep up with the business, even maintaining image accuracy or effectively...

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    Advice to Management

    I would highly suggest bringing in a management consulting firm if there is any hope of saving this company. 1. Clean house in the Technology and Product executive leadership. 2. Invest in engineers so you can actually build and maintain the business. 3. Decide which businesses you're going to support and which ones will be set out to pasture. 4. Think about your customers for once (dealers and OEMs) and...

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    TrueCar2019-05-16
  3. Helpful (1)

    "Strong, sharp team. Remarkable workplace."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time for more than 8 years

    Pros

    Product folks: get stoked. Although we spent the better part of last year focused on rebuilding our tech stack, we are now celebrating the astonishing uptick in “idea-to-prod” velocity. Concepts are designed, user tested, and deployed in weeks vs. months. We are now far more courageous in driving ideas that have material impact on the consumer journey. We’re a “just do it” culture. Cliché? Sure. Point being- leadership...

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    Cons

    Negatives are the same I’d expect in any business working to bridge marketplaces. We’re “mission-driven” agile- aligning teams to tribe, and ultimately company OKRs. Incremental wins may feel less groundbreaking than end-to-end redesigns to some, with occasional tight turnarounds to deliver viable iterations to move the ball forward.

    Advice to Management

    Provide a (truly) anonymous feedback mechanism that encourages employees to provide feedback for improvement. Foster a greater sense of steering control to every employee.

    TrueCar2019-04-29
  4. Helpful (2)

    "AR Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    No Opinion of CEO

    I worked at TrueCar full-time for more than 5 years

    Pros

    TC tries to take care of its employees.

    Cons

    Too many people in positions they aren't qualified for.

    TrueCar2019-04-26
  5. Helpful (1)

    "Buckle Up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time for more than 3 years

    Pros

    Great brand that is differentiated with consumers. Tons of opportunity to scale business thanks to affinity partner network. New products launching soon. Opinion of company among dealer and OEM clients is improving. Revenue growth will follow. Great place for anyone who is able to thrive in a high-risk/high-reward disruptor business.

    Cons

    Short-term pressure on margin that goes with being a public company gets in way of some big bets. Management not always aligned on priorities.

    Advice to Management

    Make some tough calls and shake up team if necessary to get alignment.

    TrueCar2019-04-24
  6. Helpful (5)

    "Not so TrueCar"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TrueCar full-time (Less than a year)

    Pros

    Great team of motivated co-workers. Great benefits.

    Cons

    Upper management is like Dei ex machina (Gods from a machine); there's no telling how you might offend them. Turns out I offended one of them by rejecting someone for a writing position that said upper manager had been um...er...intimate with. Silly me, thinking I'd had a mandate to actually hire quality people. The final straw was getting replaced by another one of upper management's siblings. Yes, sibling. Unethical,...

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    Advice to Management

    Act with greater humility. You were hired because you're smart, but when it comes to managing people you appeared to let it go to your head.

    TrueCar2019-05-06
  7. Helpful (1)

    "Some of the brightest engineers I have ever worked with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Engineering Manager in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time (Less than a year)

    Pros

    - Most of the engineers are top notch. These are the kind of guys that get tons of headhunting offers, yet they choose to stay here. - Solid CI/CD pipeline - Test engineers can actually code and their automated tests are good - 2019 is going to be an exciting year for new products. - There is a culture of creative problem solving and sharing of ideas. Everyone seems to welcome new ideas and if people agree on it,...

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    Cons

    - Product executives are not always clear with the direction they want to take and what their priorities are. - Development processes are kind of all over the place. Each team does their own thing. It all basically works out in the end because everyone communicates well and we have awesome devs. But we are not doing things in the most efficient manner across all teams. - Mostly junior product managers

    Advice to Management

    - Be upfront and clear with priorities at the team level. We know the OKRs at the company level but the message sometimes gets muddled by the time it makes it down to the teams. - Be bold. Make bold changes and bold new products. We have some, we need more. Now is not the time to do minor enhancements to our existing products. Actively engage the teams in finding these new ideas. - Hire more senior product folks and...

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    TrueCar2019-04-19
  8. Helpful (9)

    "Not a great place to work anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TrueCar full-time for more than a year

    Pros

    Good benefits and great culture.

    Cons

    There is no growth in the product anymore. The higher managements have made spend money in unnecessary things like parties, etc. NO effort seen by the current VP's to grow the company. It looks like they are here on a vacation. As a result there were many layoffs and many resignations.

    TrueCar2019-04-02
  9. Helpful (1)

    "Still a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consumer in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TrueCar full-time for more than 3 years

    Pros

    Income and benefits still are still strong

    Cons

    Recent changes and some layoffs hurt.

    Advice to Management

    Communicate with other departments.

    TrueCar2019-04-16
  10. Helpful (5)

    "if you ignore it; you will be writing after year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at TrueCar full-time for more than a year

    Pros

    Location, Location, Location and competitive benefits

    Cons

    Internal politics is really bad. Developers are not allowed to speak. Really bad product and no clear strategy. Regular layoffs. People are leaving left , right and center.

    Advice to Management

    Please spend some time to introspect instead to doing useless Friday forum.

    TrueCar2019-05-17
Found 220 reviews