USO Reviews

2.9

41% would recommend to a friend

(314 total reviews)
avatar

Lt. Gen. (Ret.) Michael Linnington

11% approve of CEO

33% positive business outlook

USO has an employee rating of 2.9 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USO employee rating is 22% below average for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

314 reviews
4.0
2 Jun 2026

Great mission and people, but return-to-work mandate is challenging

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great mission, great people to work with, well respected organization in the military support space

Cons

recent return to work mandate has been a challenge to adjust to.

1.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Meaningful mission with opportunities to support service members around the world alongside many talented, resilient, and mission-driven coworkers. The organization can provide valuable leadership, crisis management, relationship management, and event operations experience in fast-paced and unpredictable environments. Some of the experiences and relationships I've built during my time here will stay with me for life.

Cons

Leadership alignment, communication transparency, and long-term operational planning have significantly declined in recent years. The organization is currently undergoing a massive workforce reduction and restructuring effort that has often felt reactive, disorganized, and poorly communicated to employees. Experienced staff with years of institutional knowledge were frequently treated as interchangeable despite carrying critical operational continuity, relationships, and field expertise that cannot easily be replaced. Communication surrounding role eliminations, remote work expectations, and staffing changes was often vague or contradictory, creating unnecessary uncertainty and frustration during an already difficult transition period. Career progression also became increasingly inconsistent and influenced by internal politics, shifting leadership priorities, and perception management rather than operational contribution or performance. In my own experience, I spent years on a strong upward trajectory with increasing responsibility and impact (with stellar reviews year over year) until eventually falling under leadership that seemed more focused on control and optics than developing and retaining high-performing employees. There is still meaningful work being done here, but morale, trust in leadership, and operational stability have taken a significant hit.

Viewing 1 - 3 of 314 Reviews

Glassdoor has 338 USO reviews submitted anonymously by USO employees. Read employee reviews and ratings on Glassdoor to decide if USO is right for you.