Usay Compare Reviews

3.9

70% would recommend to a friend

(201 total reviews)

Mark Noble

83% approve of CEO

71% positive business outlook

Usay Compare has an employee rating of 3.9 out of 5 stars, based on 201 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Usay Compare employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

201 reviews
1.0
16 Jul 2019

I don't like it

Recommend
CEO approval
Business outlook

Pros

There were some really nice people working at the company

Cons

Working at this company was a deeply unpleasant and disturbing experience. Managers seem to have no autonomy and to be micro-managed by the owners. As a result, employees feel exploited, dehumanised and are completely at the mercy of frequent knee jerk reactions to business performance. Whilst basic pay is good, the commission structure is designed to penalise at every opportunity. For a start, we had to pay for leads. Lead quality is very varied, ranging from well qualified google PPC through to some highly dubious characters selling lists - despite the variable quality, sales agents pay a fixed fee per lead. As well as the lead cost, commission reduces according to KPIs, but normal KPI targets are almost impossible to meet without working long overtime hours. Not only that, but it's structured so if you slip behind on your numbers you'll end up owing the company money. This system perfectly captures the company's prioritisation of money far ahead of people and work-life balance. The buildings the company has created for itself are very impressive, but reflect more on the priority given to impressing through visible wealth than in any value placed on the comfort and well-being of individual employees. Even the managers seem to migrate out of their glass boxes to communal areas where things are a little more relaxed. As an employee, my daily experience was unpleasant, unpredictable and stressful. Obsessions govern daily life: obsessions with office tidiness, obsession with controlling where and when we eat (only managers are allowed to eat at their desks apparently, they even have fridges in their offices - we are banned from such luxury), obsession with the length of toilet and smoking breaks, obsession with watching, monitoring and reporting on employees, the list goes on but you get the point. If you do go for an interview with this company, do your research on how most of the senior people are linked together in an incestuous web of personal relationships. Ask how much holiday you get. Ask about bank holidays (you have to take them from your holiday allowance). Ask how sick leave works (get ill, you're on holiday). Ask how you book a couple of hours for the dentist (you guessed it, you're on holiday). Ask about pensions and other benefits (there aren't any). Notice how employee reviews are either 5-star obvious plants, or genuine 1-star opinions. If you join, you might make some decent money (almost certainly not as much as they like to tell you), but you will have to put your life on hold and mortgage your soul. I would sum it up as a misogynistic autocracy governed by a short-sighted dysfunctional clique. The French foreign legion probably offers a more comfortable environment and work-life balance.

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Usay Compare Response
6y
Thank you for taking the time to leave a review. I am sorry to read that you do not have as positive an outlook of Usay as we would have hoped. I feel there are too many points for me to comment on each one here, but I would very much like the opportunity to discuss these further. Please feel free to contact me via mairi-claire.gornall@usaycompare.com if you would like to discuss your feedback further. Please allow us to wish you the very best for the future.
1.0
22 Oct 2018

A Uniquely Terrifying and Thoroughly Negative Experience

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The salaries are reasonable. The office itself is modern and up to date. Nice colleagues (not senior management).

Cons

Imagine the modern day equivalent of a prisoner of war camp where you are spied upon, timed to the second, motivated through fear and bullied by senior management. Welcome to Usay Compare! I worked here for 3 years and am still suffering from anxiety and stress related issues due to the environment and culture of this company. The directors are absolute bullies whose word should never be challenged. They flaunt their personal wealth at every given opportunity, yet offer nothing conducive to a happy work environment. The senior management are an immature group of suit-wearing, Ascot-going yobs who stick together and intimidate / bully staff , watch you out of their windows and generally do their utmost to make staff feel uncomfortable and themselves more important. It is absolutely common practice to remote onto your personal screens to monitor you in real time, read your emails and Internet browsing history, time your breaks to the second and send messages between each other berating staff or comment on people inappropriately. The security cameras are constantly monitored in real time (illegally) to see what staff are up to. Scary stuff. No sick pay. No medical insurance for staff, yet that is what they sell. Government minimum holiday (public holidays are included in your leave allowance). I can honestly say that Usay Compare is the most terrifying experience of negativity and stress I have ever experienced in a job. Please do yourself a favour if you are considering working for this company and look elsewhere - for the sake of your sanity. If you already work here and are unhappy then have the courage to leave and join another company. There really is a happy job out there waiting for you and you'll be so much better off.

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Usay Compare Response
7y
Thank you for taking the time to leave a review. I am sorry to learn you had such a negative experience working for Usay and there are a number of points you raise which are extremely concerning, and I would welcome the opportunity to discuss these further. Please feel free to contact me - mairi-claire.gornall@usaycompare.co.uk.
1.0
26 Jan 2018

What a joke

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They let you have toilet breaks? Just.

Cons

What is somewhat ironic about the reviews on Usay Compare is that the first review is negative. And then there are 15 beaming reviews about the company with roughly about 3/4 reviews posted on the same day. What a coincidence! What can I say about this company...?! Total and utter shambles. Overstated claims about earning potential and the 'warmness' of leads. Forced overtime with little notice (no really - apparently working 9am-9pm is completely reasonable). Lack of empathy for personal problems (heaven forbid that happens outside of this company, expect to felt like you are a criminal). Short and timed breaks (expect to explain why you are a couple minutes late). Total lack of training/coaching/support (management would rather sit in the office and do god knows what - oh I know, talk about women that work at the company in a sexual, inappropriate manner). If you want to work your actual shift instead of doing a ridiculous amount of overtime you have to send an email to management explaining why you are leaving work. If you haven't done a certain amount of dials you must explain this to management. If you breathe the wrong way you have to explain this to management.. I'm sure everyone is catching my drift. Words cannot even explain just how bad this company is. During my time there in a very small office environment, within a short time period I saw FORETEEN different people join and leave this meat grinding company. Once you are out of training, you have no chance unless you are the Wolf of Wallstreet. Cash incentives given to staff roughly a week before the end of the month to push on sales (pretty sure that's against FCA regulations but heyho) Job sold to you with huge earning potential. Which to some extent is true, but you essentially pay £30 out of your wages every time someone picks up the phone to you and the KPI's are quite frankly ridiculous so will do anything to then take the bonus from you. Again this part is somewhat ironic as they will put the blame on FCA regulations and needing to be compliant, yet as a company go against FCA regulations by offering cash to employees at the end of the month to sell more. Oh, the irony. I could honestly go on forever. But if you want to keep your sanity, dignity and don’t want to be treated like a battery hen then stay clear.

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Usay Compare Response
7y
Thank you for taking the time to write a review. Please forgive the delay in responding - as a company we are now starting to engage with our online profiles, so we're just catching up and we wanted to acknowledge everyone who has taken the time to leave a review, no matter how long ago. I am sorry to read that you had such a negative experience working for Usay. I don't feel this would be an appropriate forum to respond to each of your points, however I would like to discuss the points you have raised in more detail. I would appreciate it if you would contact me via mairi-claire.gornall@usaycompare.co.uk to allow me to investigate these further.
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Glassdoor has 204 Usay Compare reviews submitted anonymously by Usay Compare employees. Read employee reviews and ratings on Glassdoor to decide if Usay Compare is right for you.