UserTesting Reviews

3.5

61% would recommend to a friend

(43 total reviews)
avatar

Eric Johnson

57% approve of CEO

48% positive business outlook

Reviews by job title

43 reviews
1.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great office locations and great sense of ‘in it together’ between most people Good internal systems. We’re all on MacBooks and have good software Pay is good and benefits competitive (at least in the US) Lots of travel opportunity for a lot of us

Cons

CEO is good but not all the exec team have the same respect, one exec specifically. She has made some big changes which haven’t gone down well. In sales, we have little time for internal support teams but even less with the way some of them are run. CTO and CFO are both leaving at the same time. CFO was great by all accounts and well respected. His departure seems to be a vote against the res of the exec team. There’s often a lot of hiring of friends from the c-suite which has benefits but it’s happened too much and means that some people are so protected they can do whatever they want, morals aside. Some execs have fired their direct reports and hired only people they know so some of my colleagues can’t see progression. Finance is probably the only exception. It’s a company of change. It will be financially successful, but it would be nice to enjoy the journey with a leadership we can trust and support. It’s close but a few people spoil it and people know they will be cut for speaking out.

2.0
23 Jan 2026

Avoid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Access to great tools and professional development stipend

Cons

Relentless conversations about internal alignment, a corporate culture where visibility is valued over performance and not much space for growth. Politics dominate team dynamics and while nobody is happy it's kind of mandatory to pretend to be

5.0
26 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

Cons

Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

Viewing 1 - 3 of 43 Reviews

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