Virgin Trains Reviews

Updated Jun 12, 2022

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Found 98 of over 112 reviews

3.8
78%
Recommend to a Friend
66%
Approve of CEO
Virgin Trains Managing Director Phil Whittingham (no image)
Phil Whittingham
41 Ratings
Pros
  • "Challenging, high responsibility, customer care,established company, good salary, and respectful job(in 6 reviews)

  • "Good Pay and substantial benefits(in 4 reviews)

  • Cons
  • "Shift work, shift length, repetitive(in 5 reviews)

  • "I was hired at Virgin Trains West Coast a few weeks ago through an agency called Tate Recruitment(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 10 years

      Train Manager

      Jan 19, 2022 - Train Manager in Manchester City Centre, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Brand, salary, great benefits and employment opportunities

      Cons

      Unsociable hours but great shift patterns

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    2. 4.0
      Former Employee, more than 1 year

      Good

      Jun 8, 2022 - Group Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Team and staff perks

      Cons

      Opportunities can be limited for growth

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    3. 1.0
      Current Employee

      Cannot recommend

      Jun 12, 2022 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Talks the talk but little else

      Cons

      But does not walk the walk. The Commercial Team is very badly run, with multiple vacancies in the Marketing Team many as a result of staff off sick with stress. Cannot recommend working here.

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    4. 4.0
      Former Employee

      team leader

      Jan 10, 2022 - Team Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good hours, friendly staff and managers

      Cons

      None none none none none

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    5. 5.0
      Former Employee, less than 1 year

      Great company

      Jan 4, 2022 - Anonymous Employee in Leeds, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company. Respect their staff

      Cons

      Long working patterns and rostering

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    6. 4.0
      Former Employee, more than 3 years

      Good Team Cohesion - Lack of Development

      Dec 29, 2021 - Commercial Team in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Virgin Trains had a good vibe, with most team members going above and beyond to create something everyone could be proud of. Got to work with amazing agencies and high budgets and learnt so much from this.

      Cons

      Lack of career paths. Everyone had to do this 'steps to success' which was essentially a box ticking excersie with no real outcomes. Changed a huge amount overnight with First Group renaming to Avanti West Coast with loads of 'Virgin' people leaving. Then Covid hit and the DfT (Department for Transport) seemed to get involved on a daily basis with any bit of work.

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    7. 3.0
      Current Employee

      Good

      Oct 15, 2021 - RPO in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free travel for you and dependants

      Cons

      Management bias and ability to meet quotas

      Continue reading
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    8. 1.0
      Former Employee, more than 5 years

      Poor

      Sep 3, 2021 - Manager in Newcastle upon Tyne, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No pros for this company..

      Cons

      Bankrupt and lost our jobs 😢

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    9. 4.0
      Former Employee, more than 3 years

      Good benefits

      May 13, 2021 - Customer Service Assistant in London, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits within this business and industry

      Cons

      Not many opportunities but can be created if required

      Continue reading
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    10. 5.0
      Former Employee

      great

      May 5, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great staff, culture and benefits

      Cons

      none really, it was just subject to franchises

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    Viewing 1 - 10 of 98 Reviews

    Virgin Trains Reviews FAQs

    Virgin Trains has an overall rating of 3.8 out of 5, based on over 112 reviews left anonymously by employees. 78% of employees would recommend working at Virgin Trains to a friend and 36% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Virgin Trains employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Virgin Trains. This rating has decreased by -5% over the last 12 months.

    78% of Virgin Trains employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Virgin Trains 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

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