Virgin Trains Reviews

Updated 23 Aug 2020

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3.9
77%
Recommend to a Friend
84%
Approve of CEO
Virgin Trains Managing Director Phil Whittingham (no image)
Phil Whittingham
31 Ratings
Pros
  • "Good salary, great perks, friendly colleagues(in 7 reviews)

  • "Great benefits, sick/maternity/paternity/adoption pay(in 4 reviews)

Cons
  • "Shift work, shift length, repetitive(in 5 reviews)

  • "Long hours, same thing over and over again(in 2 reviews)

More Pros and Cons
  1. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains part-time

    Pros

    Good company to work for

    Cons

    Can sometimes be long shifts

  2. "Great job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Host in Glasgow, Scotland
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Virgin Trains full-time for more than 3 years

    Pros

    Front line customer facing role, part of great team.

    Cons

    Shift work, shift length, repetitive


  3. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Consultant in Edinburgh, Scotland
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Virgin Trains full-time for more than a year

    Pros

    Good pay for how easy the job is

    Cons

    Customer complaints can be aggressive and intimidating

  4. "Pay scales too variable amongst staff in HQ"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Commercial Property Manager in London, England
    Recommends
    Neutral Outlook

    I worked at Virgin Trains full-time for more than 3 years

    Pros

    Good travel and pension package

    Cons

    Work was fast paced and more than contract hours

    Continue reading
  5. "I would like to have a careers as trainee train driver"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Trainee Train Driver in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Trains full-time for less than a year

    Pros

    Challenging, high responsibility, customer care,established company, good salary, and respectful job

    Cons

    Hard work, training,discipline, full concentration, follow I instruction

  6. "Happy Place"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CRM Executive in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Virgin Trains full-time for more than a year

    Pros

    - Positive environment - Close-knit team

    Cons

    - Internal power-struggles - Franchise tensions

    Continue reading
  7. "."

    5.0
    Current Employee - Train Driver in Wolverhampton, England

    I have been working at Virgin Trains full-time for less than a year

    Pros

    well paid, travel hubby, not hard.

    Cons

    No bad things about virgin trains

    Continue reading
  8. "Challenging work space due to various external factors"

    3.0
    Former Employee - Manager 

    I worked at Virgin Trains full-time for more than 3 years

    Pros

    Amazing brand which stood out in the market

    Cons

    Lack of long term planning

  9. "Csa"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA 
    Doesn't Recommend
    Negative Outlook

    I have been working at Virgin Trains part-time for more than 3 years

    Pros

    Not bad to work for

    Cons

    There is no room for progression

  10. "Good Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Virgin Trains full-time

    Pros

    - staff get great advantages - well bonded teams - good managers

    Cons

    hours of work is not ideal for some

    Continue reading
Found 75 reviews