Virgin Trains Reviews | Glassdoor.co.uk

Virgin Trains Reviews

Updated 23 May 2018
48 reviews

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4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Phil Whittingham
22 Ratings

48 Employee Reviews

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Pros
  • free travel (well not really as you paid for it with bad working conditions) (in 4 reviews)

  • Great benefits, sick/maternity/paternity/adoption pay (in 4 reviews)

Cons
  • shift work won't accommodate some people's lifestyle (in 4 reviews)

  • Too much focus on front line staff at the expense of back office (in 2 reviews)

More Pros and Cons

  1. "thumbs up"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Virgin Trains full-time (Less than a year)

    Pros

    great oportunities to progress within the company

    Cons

    hours and shifts can be challenging


  2. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Birmingham, England
    Current Employee - Customer Service in Birmingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Trains full-time (More than a year)

    Pros

    Good salary, great perks, friendly colleagues

    Cons

    Management disconnect, potential risk of losing the franchise

    Advice to Management

    Get more involved

  3. "Station Customer Service Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Colleagues are fun to work with

    Cons

    Customers often tend to be difficult


  4. "Great Company Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains full-time

    Pros

    Great opportunities, empowered people, exciting brand, cares about wellbeing of people, good work/life balance, great benefits, reward and recognition

    Cons

    none for me - love working for VT


  5. "Virgin Trains East Coast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TRAIN GUARD in London, England
    Former Employee - TRAIN GUARD in London, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Virgin Trains full-time (More than 8 years)

    Pros

    Lots of opportunities to progress, and different sectors to suit different people. Pay and benefits above average compared to other similar industry employers.

    Cons

    Unsocial work hours, issues with effective communication between senior management and workers, issues with technical problems not being resolved correctly.

    Advice to Management

    Treat your employees like the knowledgeable, valuable assets they are. Support them better in times of disruption.


  6. Helpful (2)

    "Marketing Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at Virgin Trains full-time

    Pros

    Good benefits and pension scheme

    Cons

    Lack of accountability for performance (or the lack of)


  7. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Virgin Trains full-time

    Pros

    Friendly team, relaxed atmosphere, lots of work to do

    Cons

    Robotic job, can be boring, antisocial hours

  8. Helpful (5)

    "Read your contract thoroughly before you sign."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Crewe, England
    Current Employee - Anonymous Employee in Crewe, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Trains full-time (Less than a year)

    Pros

    Free Travel, thats about it.

    Cons

    Really unorganised
    Talk the talk but when it comes to giving what they say, they cant.
    READ UR CONTRACTS PROPERLY BEFORE SIGNING!
    FALSE ADVERTISEMENT

    Advice to Management

    Certain managers need their performance evaluated.

    Virgin Trains Response

    9 Oct 2017 – Lead Talent Partner

    Thank you for sharing your experiences. Very sorry to hear that you're not happy. Employee engagement is very important to us so I would strongly recommend that you talk to someone about this and... More


  9. Helpful (4)

    "Customer relations case work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Trains part-time (More than a year)

    Pros

    Went through a recruitment agency said work could last less time but finished after 3 months. I could come in do my job with ease

    Cons

    Temporary staff isolated. Main staff didn't get involved with us until towards month 3 to say we are not hitting targets. I was placed in a pod away from my team with a manager asking why I didn't complete much on one system one day. Little did I know that this was a warning before deciding to get rid of me. Rude behaviour and unprofessional making me feel uncomfortable by being patronising about this. Then only introducing themselves after 3 months which was strange

    Advice to Management

    Make Temps feel welcome full introduction don't just palm them off onto a member of staff that doesn't have any GCSE'S. Shr made the Temps feel belittled only because she 'knew the system' she would also pass nasty comments about Temps making mistakes or to other Temps to just tell tails and state how she thought she had the power to get people fired. But she was also a temp. So maybe have a manager managing the Temps who actually works directly for Virginia.

    Virgin Trains Response

    9 Oct 2017 – Lead Talent Partner

    We appreciate you taking the time to share your experiences and this will be fed into the Customer Resolutions team for consideration. All the best in your future career.


  10. "Life so Far!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Crewe, England
    Current Employee - CSA in Crewe, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains full-time (Less than a year)

    Pros

    Companies work ethic is based on customer interaction and quality of service. This is what matters to me, we both think the same way.
    Colleagues at all locations I have worked couldn't be more enjoyable or fun to work with.

    Cons

    None to speak of. To complain for complaining sake is not what I do. There's been nothing that has arisen that has not been resolved.

    Virgin Trains Response

    9 Oct 2017 – Lead Talent Partner

    Thank you for taking the time to leave a review and we're very pleased to hear that you're enjoying working for us Long may it continue!


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