Virgin Trains Reviews

Updated 5 May 2021

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4.0
74%
Recommend to a Friend
78%
Approve of CEO
Virgin Trains Managing Director Phil Whittingham (no image)
Phil Whittingham
35 Ratings
Pros
  • "Good salary, great perks, friendly colleagues(in 7 reviews)

  • "Good Pay and substantial benefits(in 4 reviews)

Cons
  • "Shift work, shift length, repetitive(in 5 reviews)

  • "Long hours, same thing over and over again(in 3 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "great"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service 
    Recommends
    Neutral Outlook

    I worked at Virgin Trains full-time

    Pros

    great staff, culture and benefits

    Cons

    none really, it was just subject to franchises

  2. "Good"

    5.0
    Current Employee - Mainline Train Driver in London, England, England

    I have been working at Virgin Trains full-time

    Pros

    Good place to work for

    Cons

    None worth mentioning really tbh


  3. "Average"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Virgin Trains full-time

    Pros

    Free and discount trains for friends and family

    Cons

    Poor management and lack of information

  4. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Wolverhampton, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Trains full-time for more than 3 years

    Pros

    Fun, fair company. Work load manageable and interesting.

    Cons

    I can’t really think of any cons. All round good company

  5. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in London, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains full-time

    Pros

    Good values Listen to staff Great pay

    Cons

    Home and works life balance

  6. "Amazing"

    5.0
    Former Employee - Customer Resolutions Advisor 

    I worked at Virgin Trains full-time

    Pros

    Calm great office environment. Employees were lovely. No stress and very helpful. Really enjoyed my time at the office

    Cons

    No cons at all .

  7. "Loved It Here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Birmingham, England, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Virgin Trains full-time

    Pros

    The Pay was fair and the Culture was great

    Cons

    None that come to mind apart from the shifts

  8. "Fair Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Plymouth, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Trains full-time for less than a year

    Pros

    Easy to do and easy management

    Cons

    A lot of calls and long hours some times.

  9. "Great job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Host in Glasgow, Scotland, Scotland
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Virgin Trains full-time for more than 3 years

    Pros

    Front line customer facing role, part of great team.

    Cons

    Shift work, shift length, repetitive

  10. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Preston, North West England, England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Trains part-time

    Pros

    Good company to work for

    Cons

    Can sometimes be long shifts

Viewing 1 - 10 of 86 Reviews

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