Visionable (UK) Reviews

Thank you so much for taking the time to review your time at Visionable. Whilst you are correct that there are other free video platforms available, unlike other video platforms in the market, our technology has been specifically designed for healthcare by people with in-depth knowledge of the industry. Our real-time and multi-streaming technology is unique and patented, and it enables critical remote decision-making by clinicians wherever they are located. Like any start-up, our employees often wear many hats, and in the past we didn’t always prioritise customer account management as much as we should have, and this affected our customer retention. Since hiring a Chief Commercial Officer earlier this year, he has introduced more robust account management processes and hired a very experienced Customer Success Manager. Our leadership team regularly review usage rates, as well as customer feedback and support tickets so we have full visibility of customer concerns. I’m sorry to hear you didn’t feel confident about our product and it’s reliability. As our employees are often testing beta versions of the software, it’s true that we sometimes have reliability issues with our internal meetings. This allows us to iron out problems before software updates go live for customers. Many businesses faced a higher than usual turnover rate in the last 12 months which has been widely publicised as ‘the Great Resignation’. That being said, we are now seeing a decrease in voluntary turnover in line with the global decline which is great news! It’s tough working for a start up business, and some people don’t thrive in an environment where the sales cycle is particularly long, and each sale is complex due to the fact that we are selling bespoke solutions, which require clients to transform the way that they work. Nevertheless, our more experienced, longer-serving sales team continue to thrive and forge their way through this complexity. Having said that, there are always things we can do better and we are keen to learn from your feedback. If you would be open to sharing more details about your specific concerns about our product reliability, that would be much appreciated. Please feel free to email people@visionable.com where one of my team would be happy to arrange some time for us to speak.