WP Engine Technical Support reviews

We appreciate you taking time to provide us feedback. We are proud of the internal growth and opportunities for our team members to grow and develop during their tenure at WP Engine. We also hear from our employees regularly how much they enjoy collaborating genuinely with their peers. Our compensation philosophy is to pay competitive to market based on cost of talent data using high tech salaries surveys for benchmarking. We review our salary ranges on an annual basis and then conduct an annual salary planning review for market and merit adjustment increases. Our Technical Support team members work one to three chats simultaneously depending on customer traffic, so we understand that it can be challenging at times. We would encourage you to speak with your manager or EEBP if you are ever overwhelmed for an extended period of time. If you are open to sharing more feedback, please contact any member of the Employee Experience team. We are happy to have on the team!

We appreciate you taking the time to share your experience! It makes us very happy to hear your experience has been so positive thus far. If you ever have more feedback to share, positive or constructive, we'd encourage you to reach out to your EE Business Partner as we're always looking to improve. Thanks again for sharing, we're so glad you're here!