I switched careers and didn’t really know where to work next. So I worked on two different programs for them. I guess I cannot say the names but it was for senior living and also a famous craft store. I have a Bachelors Degree and most people I worked with did as well. The training on both programs was very hard. You need to be tech savvy because it’s self setup and the IT at this company is not good. There is not a person to speak too. You have to put in a ticket and get an email back which 75% of the time has nothing to with helping you and is something you have already tried. If your down your screwed. For training you need to have two random weeks off without getting paid or working elsewhere for each program. My biggest problem with being a contractor is that first off the pay totally sucked. I ended up leaving after finding something making triple what I did here with benefits and frankly the job is easier. They hire highly skilled service and sales reps. I had been in sales and service for over 20 years and found these jobs difficult because you have to be a robot but not sound like a robot. They monitor you to say the same exact thing correctly each and every time which is extremely difficult it you actually are listening to customers and answering their concerns. I would constantly get dinged for not being empathetic enough at a certain spot or missing a word here or there which was incredibly stressful to me because you are always worried you will get fired. If your not perfect then you have to attend all these extra training sessions unpaid where they go over the exact same stuff over and over. The craft store was a bit more lenient but the problem there was that you only got paid if you were on the phone w a cust. And there was so much after call work that you had to do that you got paid peanuts on that the pay totally stank. You are gonna work Holidays. You are going To work nights. You are going to work weekends. Your breaks are not paid. So you are thinking big deal I can handle that. Well actually no. Each contract you pick up is a min. Of 20 hours. There is always something that happens tech wise or gee I don’t know you have to pee. So you need to schedule 21-22 hours per contract or you will get fired. It also takes 15min to log on to their system. So for each 15 min break you have to schedule 30 min. You will die if you don’t schedule a break every two to three hours because the work is very hard and monotonous. So say you schedule in total a half hour for lunch a half hour for dinner and one other half hour break. Also throw in when they release hours it is like a pack of wild hyenas fighting for time. So usually you can’t get big chunks of time. It was awful. So then you get stuck with weekend hours. On the senior living project if you didn’t make VIP which is not easy you then schedule after everyone else and get stuck with crap! So flexible? Eh not really. My average week was me starting at 8:30 am and four to five nights a week until 9 pm and then also either a Saturday or Sunday. I though I would have more time with my family and I never saw them. My family hated me working here. Absolutely zero work life balance. I was always stressed and always rushed! Also if you want a day off now you drop below 20 hours a week and have to make that day up! The only way you can take off time is by scheduling 7 consecutive days off. Total BS. Who can do that? It’s unpaid anyways. My advice is really think about this one before you jump in.
