Xendit Reviews

Xendit used to be a company I am so proud to brag. The culture, the people, the C-levels, the very competitive salary and benefit; but starting for early 2023 (or perhaps, late 2022, after the first layoff) everything started to degrade. The managers and above people started to hide things (especially related to layoffs). They did a lot of restructuring in a very short period of time (the latest one was within weeks). And with the restructuring, they started to let go many people SILENTLY. Instead of doing it mass, like in 2022, they picked 2-3 people per division per week so it won't get noticed. In the recent method, they put people into the Growth Plan (equivalent to Performance Improvement Plan - PIP) with absurd targets. Most of the reasoning were that these people have to catch up with their current level expectation. Refusing it lead to termination (rather, forced resignation in most cases). Doing it also will not guarantee you a safe position. Halfway into the GP, you could also find yourself terminated without proper reasons. Eventually, they did a mass restructuring shortly after previous restructuring. What changed in the latest one: 1. Managers are advised to focus on profit and loss, and abandoning values. They were told that their job is not to friends the engineers. Part of their Loss defining, is perhaps, identifying who to kick out. 2. Managers are no longer responsible for their team's work. Other (deemed) seniors or architects are replacing the managers to assign works to the rest of the engineers (in fact, there are only 3 people in total) 3. Xendit's values are dead, if it's not already clear enough in the first point. One of the 3 seniors/architects responsible for the other engineers openly mocked other engineers, spreading toxicity everywhere, and ironically had the gall to speak about team work and no blaming culture (and he was always the first person to finger point when issues happened). And no one can do anything about it. You report him, you'll be the next person to exit the company. 4. Managers are literally useless at this point. They have to listen to the new big bosses. 5. The absurd Growth Plan. It's the new weapon they've devised to kick people out. 6. Moral is low and people are demotivated. They work everyday, fearing when it'll be their turn to be kicked out. 7. No more work-life balance. Up until a year ago, it was something encouraged. Nowadays, the bosses blatantly said that overtime (even including weekends) are mandatory. You have to record your achievements/contribution every 2 weeks. Because that will be your performance review baseline. 8. People are kicked out. Yet they do a mass gathering every month and fly people from all over the countries into one place. Why don't you just fly the key persons to certain countries instead of having mass flying to one country every month if money is your issue? 9. Career opportunity is gone. There will be a 12 pages long list that I can write about what changed. But Xendit is no longer the great Xendit many of us used to love. It's now no different than other companies trying to make money by squeezing their employees dry. When other company say something about family, I cringed. Not when Xendit said it, because that's how good it was. Now, though, they're literally licking their own spit.

- Lack of strategy: no vision or guidance provided on where the company is headed and how to get there, specifically how all the different businesses fit together, and to mitigate regulatory and compliance risks - Lack of accountability or ownership: it seems like nobody wants to make decisions because they don't want to be responsible if something goes wrong, which creates excessive swirl across critical initiatives - Ineffective management: leadership seems more focused on maintaining their scope and influence in the organization than trying to effectively scale and manage the business (e.g., Product, Operations), numerous occasions of leaders "dropping bombs" into projects or organizations that are well intentioned but negatively impact the initiative due to their lack of engagement and understanding, no emphasis on talent development, and leaders are overly sensitive to feedback (e.g., Product, Tech) - Toxic culture: the company has become divided into 2 different groups, one group has been there since early stage and now feel entitled to their roles focused on maintaining scope without doing what's required to drive the business forward, the other group are relatively newer joiners who are eager to take the business to the next level but constantly blocked by the first group and leadership not enabling them with the autonomy to operate effectively - Not employee friendly: need to provision own laptop for work, expensive health care programs, required business travel not well accommodated