Pros
Xifin does lots of nice little things for the employees; free bagels on Friday, food truck lunches, candy everywhere all year, it's super festive on the holidays, the fun committee plans events and the break room is like a convenience store. The office gets going early, people are working at 6:00am and are able to leave at 2:30pm. People in the office are friendly, helpful and you will learn a ton here.
Cons
Xifin not only lacks software TRAINING for staff, but also a well-defined structure, with detailed expectations and quantifiable, practical SOPs for each position that the management team knows, understands and adheres to implementing. In March, they abruptly hired all upper management from one huge lab we bill for to run our entire billing department, and let's just say they were, and ARE beyond unprepared to deal with multiple labs, unlike Xifin employees who are well versed. We went from progress all the way back to step one. I am having to teach my superiors about how to deal with some of our labs, how to work their AR, how to use Salesforce, and which departments handle which tasks because this new team is used to one lab, passing the buck/tasks and asking for favors instead of information but they sure did come in guns blazing like they were going to "fix" Xifin, all based on their resumes/lack of applicants for Xifin positions. It's just made communication worse, we're now extremely understaffed, hiring urgently and people who have been here for years are quitting including management while friends of the new managers are coming in (smells like nepotism, and I already know how this goes; there will be no suggestions taken or accountability for management staff who are friends, seen it a million times). Also, my new supervisor has no billing or supervisor/management experience! Meanwhile, I have been billing for 17 years, have already had a couple suggestions be dismissed (because my supervisor does not have the experience to value my suggestions, so she pushes back instead of asking her superior if my ideas are valid. I have to go around her to be heard), can already see this disaster snowballing, and so I am looking for another job (I am going on 4 years here currently). Xifin also never used to have any issues when you take PTO; now people are being called, texted and asked about work when they're out of the office. As well as this company does, there are no bonuses here and the annual raises are low.
