Zest AI Reviews

No longer using technology to do right by the customer - management keeps choosing to increase interest rates for subprime borrowers as way of handling financial troubles. Zest now feels like another payday lender, not a disruptor. Management is corrupt, and will push out anyone who disagrees. There is an unhealthy degree of nepotism.

Promotions are almost nonexistent and if you do get one it's not based off accomplishments and successes of projects but the personal relationships you hold the C-level. Holding on to bad apples even after it's acknowledged these employees are not pulling their weight, while taking full advantage of the great benefits. Some of these employees go out of their way to sabotage others trajectory, while others fly below the radar for as long as they can, wracking up the equity and free food. They are a liability in many ways. Morale is becoming terminal. The volatility of the product (to their credit, they can't control) and the wickedly political office environment can be completely exhausting. There tends to be a major business pivot every 3-4 months leaving the team deflated. Seems like the people that made Zest great are no longer there, not because they left for awesome opportunities but to escape the fatigue. Culture is the greatest deficit that Zest has. The culture that we had was magic. It allowed us to build relations between colleagues and customers. It improved communication and understanding of the mission/ goals and winning multiple "best places to work". The original culture has been deconstructed piece by piece with the churn of the original team.