mGage Reviews

We are disappointed to hear you are unhappy in your role at mGage. We feel it is important we address your comments as many are factually incorrect. Therefore, we respond accordingly below. Firstly, the issue of staff turnover. In your review, you note you do not know the reasons why people have left mGage. These reasons are many and varied and a degree of staff turnover is to be expected at any organisation. Whilst we are sad to see some people exit the business, we believe the growth and progression of the Company depends on having the right individuals with the right skills in each role, and at times a degree of turnover is helpful to ensure we achieve this. You also make the comment “the feedback you get from people is senior management in North America are quite dictatorial.” Sometimes “dictatorial” can be confused with “accountability” – all senior managers, both in the US and the UK, are held accountable for delivering the objectives of the business; individually and collectively as a team. Accountability goes both ways – employee to manager and manager to employee – and it comes down to communication. There are many avenues for staff to communicate and provide feedback to the Company both formally and informally. We hold a monthly EU all hands and regular all company meetings, we frequently ask employees for feedback (via surveys for example), but above all we work in open plan office and all members of the management team – both UK and US based - are available to discuss areas of concern at any time. Finally, we would like to respond to your comments regarding the bonus scheme. We operate a discretionary bonus scheme for all non-sales employees, by nature of a discretionary scheme, bonus payments are not guaranteed. However, we would like to formally note here, we are very pleased to report mGage has paid 100% bonus to all eligible employees for the past two financial years (FY2015, paid in 2016 and FY2016, paid in 2017).

Thank you for taking the time to leave a review – we view negative feedback with an open mind and we accept that sometimes things can be handled better. As with any business, mGage has continued to evolve and make changes to our structure and go-to business strategy to continue to remain competitive. We like to think that these changes have been handled smoothly and where possible, communicated effectively. We are sorry to hear you feel there is a lack of transparency. However, I am sure you can appreciate in some cases it is not fair to individuals affected to communicate the changes widely. As with all companies, unfortunately, sometimes people do not pass their probation period; it is in place to ensure the right person with the right skills has been hired for the role. We have responded to feedback from staff about more open communication, and this year initiated the monthly EU All Hands. This is great opportunity for teams to get together for lunch, an update from the management team and to ask questions. We try to keep the content relevant, motivating and informative. We like to recognise successes, but also to acknowledge where we can improve and work together more efficiently. We are also actively improving our induction process. When I started I was shown to my seat and given my log in details(!)…..now, we engage new joiners before they start with emails and joining instructions, all new employees receive a welcome pack with “need to know” information, and 1:1 induction meetings are set up with key individuals from each team with the aim of giving our new joiners a good overview of what each team works on. It’s not perfect and there is still room for improvement, but we are moving forward! We’d like to take this opportunity to thank you again for your feedback and to wish you all the best with your future endeavours.