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đ This World Environment Day, weâre not making promisesâweâre making progress. At Firstsource, sustainability is built into how we work and how we grow. From transitioning to renewable energy and electric fleets, to cutting emissions and rethinking waste - weâre driving real change through FirstConscious, our ESG framework. Why? Because the businesses and talent shaping tomorrow are choosing climate responsibility today. This isnât just good for the planet - itâs smart for business. And itâs the kind of future weâre proud to build.
In partnership with Bookwallah Organization, our #SourceOfGood Champions helped transform the library at St. Francis Boys Home, Mumbai â just in time for school reopening. They sorted, stickered, labelled, and digitized hundreds of storybooks â all part of a Library Inventory Management drive. From ISBNs to author names, every detail mattered, because these arenât just books â theyâre portals to possibility for the children who will read them. With 70% of the library now ready and shining, weâre one step closer to creating a welcoming, organized space that nurtures curiosity, joy, and a love for reading.
Happy Pride Month! đ At Firstsource, weâre reimagining what work can look like â not just with technology and AI, but with a people-first mindset. That means creating environments where every individual â including our LGBTQIA+ colleagues â feels safe, valued, and empowered to thrive. Throughout this month, weâll bring this to life through awareness sessions like â âBeing an Ally for LGBTQ+ Inclusionâ, âUnmasking Biases: Dismantling Barriers for Inclusionâ, regular learning nudges with actionable tips to foster inclusion and respect, and âPride Talk Showâ featuring powerful stories from Firstsourcers. Watch this space for more. This Pride Month, and every month, we stand for a future of work where you can bring your whole self â and know that you belong. Letâs amplify voices, advance equity and celebrate pride - boldly, together!
Stepping into a manager role isnât just a promotionâitâs a whole new way of working. For Anthony Philip Lagasca, the transition came with a learning curveâfrom handling reports to leading a team. It wasnât always easy, but the growth has been worth it. Through #WingsWithin, he embraced the challengeâand now looks ahead with confidence and excitement for whatâs next. Whatâs it like to be a #Firstsourcer? Explore opportunities here: careers.firstsource.com
â Traditional BPO thinking: Claims processing is a cost center. Keep it running, patch the problems, and throw more people at the process when things get complex. But thatâs not enough anymore. â The UnBPOáľá´š way: See claims as a strategic advantage. Automate whatâs repetitive. Let AI agents handle the complexity. Free up human talent for higher-value work. And deliver better outcomes for members and payers. In his latest article for First Report Managed Care, our EVP & Head of Solutions for Health Plans, Deepan Vashi, explains how agentic workflows and autonomous AI are reshaping claims operationsâand why the shift from BPO to UnBPOáľá´š is essential for todayâs healthcare landscape. Read it here: https://lnkd.in/dmh5Mzz5
Work is changing. Fast. And weâre helping businesses keep upâwith the launch of the Firstsource Gigsourcing Platform. đĄ Itâs our bold step toward the future of workâpowered by AI, driven by agility, and built for a global, on-demand workforce. From faster onboarding to seamless payments, itâs a smarter way to scale. This isnât traditional outsourcing. This is UnBPOáľá´š in action. Read more: https://lnkd.in/evGf-k9b
đ Today, on World Day for Cultural Diversity for Dialogue and Development, weâre celebrating the many cultures, traditions, and stories that make our global team unique. From vibrant festivals in India and Australia, to beautiful customs in South Africa, US and beyond â our colleagues have shared heartfelt snapshots of what culture means to them. These arenât just beautiful moments â theyâre a reflection of the diverse fabric that fuel our innovation, empathy, and problem-solving mindset. With a global footprint spanning the US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, weâre proud to bring together a mosaic of ideas and experiences. Itâs this diversity that enables us to âmake it happenââsolving our clients' biggest challenges through hyper-focused, domain-centered teams powered by cutting-edge tech, data, and analytics. đ¤ Hereâs to building a workplaceâand a worldâwhere every voice is heard and every culture celebrated.
As we continue on our CX transformation journey, today, we are shining a spotlight on our partnership with Sanas. This partnership helps us bring AI-powered, real-time accent translation into customer conversations - transforming the way agents and customers connect across geographies. This is more than a tech integration. Itâs where human empathy meets intelligent technology to drive real, scalable impact. With Sanasâ seamless speech-to-speech solution, we are: đŻ Eliminating accent and language barriers đ Boosting agent confidence and performance đ¤ Making conversations more inclusive, empathetic, and effective No hardware. No system overhauls. Just powerful, in-the-moment clarity that lets humans shineâwith AI by their side. This is the Future of Workâmade real. Read more: https://lnkd.in/gaTSpuHW
When life changed, Daisy Ponfield knew her career needed to evolve too. With encouragement from her managers and a drive to keep learning, she took on more responsibility, stepped into a new role, and now continues to grow â with the chance to pursue her CIPD qualification. Her journey is a great example of how #WingsWithin supports real-life needs, while helping Firstsourcers move forward on their own terms.
đ˘ Whatâs it like to be a #FirstsourceWoman? We asked Nithya Subramanian, Director â Human Resources. She didnât wait to feel ready â she showed up, stepped up, and grew into every role she took on. From raising her hand for stretch opportunities to building spaces where others can thrive, Nithyaâs journey is a quiet force of inspiration.
