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Our three-week-long ‘Global Wellness Experience’ program had Firstsourcers engaging in a series of well-being initiatives. They actively participated in sessions ranging from healthcare & wellness trends, self-care and stress busting tips to inculcating healthy eating habits and bringing mindfulness into our daily lives.
At Firstsource, we're fostering a culture of innovation and collaboration. Our three-day virtual event - Hackathon 1.0 allowed Team Leaders across Operations to share their ideas to address a specified challenge, leveraging technology and channelling their creativity, to bring forth the best solutions.
In an engaging panel discussion, our leaders shared insights into the importance of gender diversity in leadership, the current state of gender inclusion — what impedes gender equality at the workplace and possible measures to consider — with personal stories, observations and experiences.
Everest Group has ranked Firstsource as top Business Process Services (BPS) provider in its ‘BPS Top 50™’ report, a ranking of the world’s largest providers of BPS. Firstsource was also placed as Top 10 Service Providers by Growth.
In an exclusive interview with Make a Difference Media, Antony Smeaton, Senior Manager – Talent Development, talks about Firstsource’s mission around mental health through our FitSource initiative. #MentalHealth #MentalHealthFirstAiders
Real people. Real stories. Hear from our colleagues on what it’s like to work at Firstsource and discover more about the amazing work culture.
As part of International Women’s Day celebrations, our colleagues held their hands up high to advocate breaking stereotypes and bringing in change to forge a gender equal world!
Firstsource has won gold at this year’s Welsh Contact Centre Awards! We are delighted to have taken home the awards for Outsourced Contact Centre of the Year, People Engagement and Trainer of the Year. These awards recognise the Firstsource Cardiff teams’ commitment to understanding and responding to customer needs, while delivering great exceptional experiences. Read more all about it here: http://glassdoor.com/slink.htm?key=vQjGb
Firstsource have won gold at this year’s UK Complaint Handling Awards! We are delighted to have taken home the award for Best Personal Entertainment and Telecoms. The award recognise giffgaff’s partnership with Firstsource, which has delivered record breaking results for the telecoms company in a highly competitive marketplace.
We are delighted to announce multiple wins at this year's North East Contact Centre Awards. Firstsource took home gold in the Contact Centre of the Year category as well as several individual awards for the work of our Middlesbrough team! #necca
