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Last month we came together for our last DEI event of 2025, Caring Across Our Networks. Colleagues from across the business shared personal stories about balancing caring responsibilities with work and everyday life. Their openness was a reminder of the challenges many people face when supporting loved ones, and why creating a supportive workplace matters so much. We’re committed to keeping these conversations going and raise awareness by building our community to support those with caring responsibilities. We also took time to celebrate the incredible impact of our DEI networks over the past year. Their work has strengthened connections and driven meaningful change and inclusion across our business. Thank you to everyone who shared their experiences today, and to our DEI networks for all their work in 2026.
Lowell Data Download: How are pensioners feeling about their finances? For many pensioners, optimism is in short supply. Our latest research shows they’re the most pessimistic age group, with nearly 9 in 10 expecting no improvement in their financial situation over the next 12 months. Just 12% think they’ll be better off. Rising energy bills and food costs are weighing heavily on confidence, with more than half worried about affording everyday essentials on fixed incomes. These worries are already shaping behaviour. Over 4 in 10 pensioners have cut back on spending and many are preparing to tighten their belts further – not just for a month or two, but for the longer term. Last month The Telegraph highlighted these findings from our research, underlining the scale of concern among the 65+ age group. You can find the article linked in the comments below. We’ll continue to share weekly breakdowns from our latest research with Opinium (Insights with impact), exploring how different groups across the UK are navigating cost-of-living pressures. Follow along to stay up to date with the latest insights.
🎄 Spreading joy through the Lowell Giving Tree 🎁 This year’s Lowell Giving Tree was wonderful. Thanks to the generosity of our Colleagues, we’ve donated over 200 presents to clients supported by our local Leeds-based charity partner Turning Lives Around (TLA). The gifts, for both children and adults, will bring a little comfort and joy to people who may be facing a difficult time this Christmas. It’s a lovely reminder of the difference we can make when we come together to support our local community. Thank you to everyone who took part and donated. Your kindness will mean a great deal to those receiving these gifts this festive season. 💙
Financial education isn’t just a benefit, it’s a barrier-breaker. We know that financial inclusion starts with understanding. That’s why during 2025 we're proud to have delivered Money Matters, our financial education programme for all Lowell Colleagues, delivered in partnership with Money Ready. Our customer insights show a clear pattern, many people who experience problem debt tell us that if they’d had access to financial education as adults, they could have avoided it altogether. That’s a powerful reminder that financial literacy isn’t just about budgeting, it's about confidence, and long-term wellbeing. By equipping our Colleagues with the tools to manage their money more effectively, we’re not only developing knowledge, but promoting a more financially inclusive society. 🎥 Watch the video to learn more about how Money Matters is making a difference.
Survivors of domestic abuse who need an insolvency solution will no longer have to pay to keep their address from being added to a public register. Often escaping with little more than the clothes on their backs, survivors frequently face a heavy financial toll, on top of the inevitable emotional burden. If an insolvency solution can help them rebuild their lives, we should do everything we can to remove any barriers. Scrapping the £318 fee for a ‘persons at risk of violence’ (PARV) order will help survivors access financial support without putting themselves at risk of a violent ex-partner finding out where they live. Really proud to have supported this Money Wellness campaign. This news is a victory for compassion and common sense.
Breaking the silence on money worries Most Brits wait until their money worries reach crisis point before seeking help. New research from Lowell for TalkMoneyWeek reveals that 9 in 10 people delay asking for support until their financial situation becomes critical. Let’s work together to make conversations about money easier and more normal, because getting help early can make all the difference.
We're over the moon to pick up another award, this time alongside Credit Services Association for the bespoke 12 month apprenticeship program we designed and delivered.
Women face higher barriers when talking about debt. Did you know? · 71% of women admit to keeping financial secrets from loved ones · Women are more likely than men to ignore debt letters and calls But there’s hope: 71% of women believe money conversations are becoming more socially acceptable. Let’s keep breaking the stigma.
A milestone moment for financial education in the UK The UK Government’s decision to make financial literacy compulsory for all primary and secondary school pupils from 2028 marks a powerful step forward. It recognises what campaigners have called for: that understanding money is a life skill, not a luxury. At Lowell, we believe financial education is important in preventing problem debt. It’s why we’ve made it a core part of our purpose, helping people understand and manage their finances more confidently. This reform is a huge win, but we can’t stop here. Financial education shouldn’t end at the school gates. Adults, especially those in work, also need access to practical, employer-led financial learning. From budgeting and credit to savings and digital transactions, these skills are just as vital in the workplace as they are in the classroom. We’re celebrating today’s news, whilst still calling on employers, policymakers and industry leaders to make financial education a lifelong commitment.
We're delighted to announce Lowell's Corporate Communications team scooped the win at last night's Credit Services Association Awards for Best Communications Initiative for our Fairer Debt, Fairer Society Campaign. In response to the ongoing cost-of-living challenges and a new Government, we launched the campaign last Autumn to advocate for a more compassionate and equitable approach to debt by championing three core policy reforms: fairer local authority debt collection, statutory bailiff regulation, and the modernisation of the Consumer Credit Act (CCA). We are thrilled that our efforts have already contributed to the Government’s decision to launch a review of Council Tax debt collection practices, and we’re proud of the tangible progress being made to help raise industry standards. If you want to find out more about the policy reforms we’re working on, just head over to Lowell.com Well done to the team, fantastic achievement in what was a very competitive category!
