Check out your Company Bowl for anonymous work chats.
📢 Big news: we’re launching Co-Pilot and Live Summary! Agents today have a lot to manage. They're expected to listen, type, summarise, and resolve complex enquiries all at once. Co-Pilot and Live Summary are here to change that 👇 ✅ Co-Pilot delivers guidance, context and key info during calls, so agents can respond faster and more confidently ✅ Live Summary creates accurate summaries during or after calls, freeing agents from manual note-taking and follow-up Together, they help your team save time, reduce stress and focus on what really matters: your customers. 🎥 Join us on 16 September at 10:00 CET to see both features in action, plus hear how Help Insurance is already using Live Summary to boost efficiency and service quality. 👉 Save your seat: https://lnkd.in/ePBe9vFc hashtag#ContactCentre hashtag#CustomerExperience hashtag#AIinCX hashtag#LiveSummary
🎉 Puzzel is once again Flexa Verified! 🎉 Puzzel’s mission is to help businesses deliver first-class customer service to every customer. Their customer-centric CX ecosystem empowers organisations with control and visibility over the customer journey. Puzzel has once again received some fantastic employee scores, with highlights such as scoring 96% for Flexibility, 93% for Inclusivity and 91% for Work-life balance. We love to see it! "I love my job at Puzzel because I see every day as an opportunity to make a positive impact. The company gives me space to do so and encourages it. It's a very empowering feeling, and highly motivating. We also have a lot of flexibility in how we want to work, which suits me perfectly as I have a couple of small children who mean everything to me.” Puzzel employee Here are just a few examples of what makes Puzzel a fantastic company to work for: 💚 Mental Health platform access 🧑🏻🍼 Enhanced parental leave 🖥️ Enhanced WFH tools 🧳 Company wide holidays/offsites 🧠 L&D budget Follow their profile on Flexa to discover life at Puzzel and be the first to hear about new opportunities! 🔗 https://tinyurl.com/2wzctbv7
Elevate '25: events taking place in Denmark on 18th March; Stockholm 27th March; London on 3rd April and Naarden 10th April - lots of speakers from across the Contact Centre industry.
State of Contact Centres 2025: Backed by insights from over 1,500 CX leaders, our latest research dives into the challenges, trends, and opportunities shaping CX in 2025 and beyond. From the growing role of AI to strategies for agent empowerment, get the tips you need to prepare your contact centre for what’s next.
Exciting times ahead for Puzzel
Extend the capabilities of your contact centre by adding a Puzzel chatbot into the mix.
Puzzel launches a new application for Omnichannel service.
