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We’re proud to have been awarded the Temkin Group 2018 Customer Experience Vendor Excellence award for our fourth consecutive year - a feat unmatched by any other vendor! Kenny Bain, CEO of Rant & Rave, says: “We’re delighted to have been recognised as a Customer Experience Excellence Vendor by the Temkin Group. We’d like to extend a special thanks too to our clients whose passion and strong references have helped us gain the attention of the judges.” http://glassdoor.com/slink.htm?key=vQzKM
We’re delighted to announce our partnership with The Rank Group plc, helping them to maximise the quantity and quality of its customers’ feedback! Liam Smith, Customer Contact Director, Rank Group, says, “Rant & Rave is the ideal partner of choice for us as they understand the importance of capturing digital customer feedback in the moments that matter. Working with Rant & Rave will enable better visibility of the great service being delivered across the business and drive a culture of improvement through transparency of the Voice of the Customer”. http://glassdoor.com/slink.htm?key=vQzKQ #CX
So, what will customer experience look like in 2018? Our very own Nick Boxall-Hunt has been featured in Utility Week to discuss the changes that have occurred in recent years through the world of utilities, sharing insights on the year ahead and examining key CX topics such as emotion over survey, closing the loop at scale and the role of AI, check out the full article right here! http://glassdoor.com/slink.htm?key=vQURm #CX #Utilities
We’re delighted to hear that our customer, Flagship Group, have won the ‘Best Customer Experience’ award at the national Public Sector Paperless Awards 2017... http://glassdoor.com/slink.htm?key=vQewv
The nature of resident feedback is changing as housing associations realise the benefits of real-time feedback systems... http://glassdoor.com/slink.htm?key=vQicH
It’s official, we’re proud to say that we’ve partnered up with global talent acquisition and management firm, Talent Collective (part of Alexander Mann Solutions), to capture real-time candidate feedback! http://glassdoor.com/slink.htm?key=vQiFI
We’re incredibly excited to announce the appointment of our new Chief Executive Officer, Kenny Bain! http://glassdoor.com/slink.htm?key=vQP6e
2017, for us, is the year to live and breathe our brand values. When our customers buy into what we’re trying to achieve, they should also truly believe that we as a company, truly emit the values we showcase.” http://glassdoor.com/slink.htm?key=vQnGH
So 2016 is over and businesses are now focusing on their new year customer experience strategies. Nigel Shanahan, shares his thoughts on the year ahead…http://glassdoor.com/slink.htm?key=vQnG4
Like many entrepreneurs before him, Nigel Shanahan used a personal frustration as the inspiration for Rant & Rave http://glassdoor.com/slink.htm?key=vQnGF
