Helpdesk Administrator

Job Title: Helpdesk Administrator

Location: Estates and Facilities Management (EFM) Directorate, Wonford Hospital, EX2 5DW

Hours: 37.5 hours per week – the team provides cover from 8.00am – 8.00pm Monday – Friday. This role includes participation in a shift rota, so flexibility is essential

Trust Location: Royal Devon University Healthcare NHS FT

Role type: Temporary for 2 months with possibility of extension

Reference: 89248

Are you an organised and proactive administrator who enjoys working in a busy environment where no two days are the same?

We are looking for a motivated and dependable Administrator to join Royal Devon’s Estates and Facilities Management (EFM) Directorate. This is a varied and rewarding role where you will provide high-quality administrative and helpdesk support, helping to ensure essential estates and facilities services run smoothly across the Trust.

Your work will directly support frontline services by ensuring requests are handled efficiently, systems are kept up to date, and managers are well supported in their day-to-day operations

As part of the EFM Admin team, you will;

• Act as a first point of contact for estates and facilities queries via the helpdesk
• Log, allocate and track maintenance and service requests accurately using internal systems
• Provide administrative support across key service areas including: Car parking queries, ID Cards, Access Control, Estates queries, Lockers, EFM Staff Bank, Room bookings
• Respond to telephone, email and face-to-face enquiries in a professional and timely manner
• Maintain accurate electronic and paper records in line with Trust procedures
• Support Service Managers and Department Managers with routine reports, documentation and correspondence
• Ensure established processes and procedures are followed consistently and accurately
• The EFM Admin team supports services across multiple sites, including the Centre for Women’s Health reception desk, Estates offices and the Sowton warehouse. You may be required to work at any Trust location depending on service needs.

This is an excellent opportunity to join a supportive and collaborative team at the heart of Estates and Facilities Management. You will play a key role in supporting vital services that enable the Trust to operate effectively every day.

If you are organised, approachable and ready to contribute to a fast-paced and essential service, we would love to hear from you.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

• Has proven experience of working in a busy office or customer-focused environment
• Has experience in an administrative or helpdesk role
• Is confident using IT systems, including Microsoft Office
• Demonstrates accuracy and attention to detail
• Can prioritise tasks and manage competing demands
• Communicates clearly and professionally
• Works well both independently and as part of a team
• Is adaptable and willing to support a range of service areas

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Pay: £14.05 per hour

Work Location: In person