Team Administrator

Job Title: Team Administrator

Location: Frobisher House, Nelson Gate, Southampton SO15 1GX

Hours: 30 - 37.5 hours per week, Monday – Friday – candidates can choose to either work 4 or 5 says per week 8.30am – 4.30pm

Trust Location: Hampshire & Isle of Wight Healthcare NHS FT

Role type: Temporary for 3 months with possibility of extension

Reference: 89073

Role details:

To provide efficient administrative and occasional reception support within the Steps to Wellbeing Service. To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner due the service involving mental health.

Duties to include but not limited to:

· Provide information to patients, staff, carers, relatives, GPs, Community Mental Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality

· Maintain records including computerised systems, databases and spreadsheets required by the Team e.g., assessment waiting time information, therapy waiting information, group therapy lists.

· Organise and prioritise own routine and non-routine daily workload. To have input into developing, organising and implementing new office procedures and systems e.g. Developing/updating S2W database, procedures for processing referrals and monitoring waiting times by patch area and organisation of waiting for treatment files.

· Maintain efficient filing systems within the S2W and ensure that these are kept up to date.

· Schedule appointments, individual and group, adjust clinic times as required for the department. To help develop, organise, and implement office systems that ensure waiting times are tracked and adhered to.

· To prepare handouts, booklets, and information as necessary.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

· Competent with Microsoft office programmes

· Excellent IT skills – IAPTUS would be an advantage but not essential

· NHS experience (highly desirable)

· Excellent typing skills

· Excellent attention to detail and accuracy

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life balance is important to us

· Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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Pay: £14.05 per hour

Work Location: In person