Asurion FAQ

Have questions about working at Asurion? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Asurion.

All answers shown come directly from Asurion Reviews and are not edited or altered.

67 English questions out of 67

26 May 2021

Does Asurion offer relocation assistance?

Pros

Progressive work culture, great benefits package, bonuses

Cons

Toxic sales environment with heavy pressure to perform above company expectations, paid per call and not hourly, favoritism for promoting within

Advice to Management

Listen to the customer instead of treating them like a number. Treat your good employees great instead of pushing them out the door.

Progressive work culture, great benefits package, bonuses

26 May 2021

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13 March 2020

Does Asurion offer massages?

Pros

Highest paid call center in my area, casual dress code, relaxed atmosphere, nice break room with free coffee and tea, keurig coffee maker, convenient location and huge break room fridge. No one ever stole my lunch. Easy call center duties. You get paid really well: 16.25 an hour in Orlando area and a full 40 hours. Sometimes there is over time. If you make good sales, they will allow you to work at home after six months. Good work/life balance. You don't take the stress home. They have a 401K that will match after a year.

Cons

Payroll delays due to clerical errors on their part. Disorganized company who can't even get their training schedules straight. Several of us showed up for training after being told to show up that day, but were not actually scheduled. They sent us home. That was disappointing and a huge waste of gas and time. There really isn't a way to move up in the company even if you make good sales because when I left, there were no openings for anything. Unless you want to go to a foreign country: Indonesia or UK. The only thing you can hope for here in the USA is being allowed to a work at home but only if you get enough sales so you don't have to commute. Also, there is way too much emphasis on sales considering this is tech support. You are hired for tech support but you do it all: customer service, sales, complaints. During training, many systems didn't work and trainer had to literally dictate information. But at least, the training was paid. The hiring process was very long. It took months to hear from them. Background check took forever.

Advice to Management

Stop delaying payroll. Have payroll physically present and please give some contact info for payroll where we can speak to a real person directly, not a random agent at employee services, or an email no one actually answers for weeks. Stop outsourcing to random countries and work at home locations so that payroll and HR can be more reliable. Not even my supervisor could fix my payroll. Outsource anything to foreign countries or work at home but please NOT payroll! They need to be present everyday, not just occasionally. Those of us working in the call center are literally paying the price by not getting paid on time, which isn't fair, so I quit. Asurion, if you just become more reliable, I will come back and you will have an excellent agent once again. Until then, no thanks. I'd rather get paid on time. After all, I have bills to pay. Tony Detter, please fix this.

Highest paid call center in my area, casual dress code, relaxed atmosphere, nice break room with free coffee and tea, keurig coffee maker, convenient location and huge break room fridge.

13 March 2020

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3 January 2021

Does Asurion offer dental insurance?

Pros

Pay, Health , dental, and vision benefits.

Cons

poor management for those who aren’t willing to compromise their values.

Advice to Management

Make sure you managers are honest, mature and don’t have huge chips on their shoulders. Stop allowing bullying of your employees and stop dismissal of the happenings brought to your attention by employees about management.

Pay, Health , dental, and vision benefits.

3 January 2021

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19 March 2021

Does Asurion offer parental leave?

Pros

Good Compensations and benefits like leave

Cons

Harder to grow in career

Good Compensations and benefits like leave

19 March 2021

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6 November 2020

Does Asurion offer life insurance?

Pros

Excellent Pay, Advancement opportunities, Great insurance, PTO, Tuition Reimbursement programs, Compassion Programs.

Cons

No cons working for this company

Advice to Management

Keep up the good work!

Excellent Pay, Advancement opportunities, Great insurance, PTO, Tuition Reimbursement programs, Compassion Programs.

6 November 2020

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67 English questions out of 67

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