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30 English questions out of 30
30 November 2018
Glassdoor is full of great people who you can learn from. The culture is great with plenty of social events. There are plenty of benefits, from unlimited annual leave, private health insurance, a good pension scheme and pizza on Friday's.. We also have free snacks (crisps, popcorn, cans of coke, vit hits, fulfill bars, pistachios etc). We also have a fridge of beers, wine etc. The EMEA region is expanding so there are lots of opportunities to learn, grow and apply for new roles. The location is right beside Stephens Green in Dublin 2 so very central and easy to get to. Overall it is a great place to work, the team are all very supportive and are able to have a laugh!
-Promotion timeline has been unclear and vague, so expectations were not set properly for new starters which leads to disappointment and frustration. -Quota is quite high and can be stressful. You don't get quota relief when you take time off, so it is hard to hit your monthly quota/targets. The workload can be a lot and pressuring. - If you don't hit quota, your commission isn't great -Work/Life balance can be hard to maintain at times due to high quota
-More transparency with regards to promotions and timelines -Each individual should be managed differently -Try to maintain the great culture we have as we continue to grow and expand!
There are plenty of benefits, from unlimited annual leave, private health insurance, a good pension scheme and pizza on Friday's.. We also have free snacks (crisps, popcorn, cans of coke, vit hits, fulfill bars, pistachios etc).
30 November 2018
16 May 2020
The day to day was all positive. Cross collaboration was always painless. Always got the sense that Glassdoor operates as a unit, not as siloed departments. This is not a hyperbole: everyone I interacted with was extremely easy to work with. No politics. Just ppl getting sh*t done. Work/Life balance is great. I never felt overworked and when life hit you, management was extremely willing to accommodate. Benefits are pretty solid. Free healthcare for yourself and subsidized healthcare for family. Unlimited PTO that you're encouraged to use. Very nice office/working facility with free daily catered lunch, a gameroom, gym, cafeteria.
*Sigh* it pains me to write this, but... The Glassdoor we know and love is not long for this world. Glassdoor makes most of its revenue on job ads, where it's a small player in a competitive space. It's extremely hard to monetize what Glassdoor's core features: the reviews. The revenue from employer profiles is frankly not enough run a profitable business at the current size. The new CEO seems powerless to the board members of Recruit (Glassdoor's holding company). He's an extremely nice guy and definitely cared about the company. But a good person doesn't always make a good CEO.
Indeed and Glassdoor are sister companies, but Indeed gets all the resources. Make a greater effort to convince Recruit of Glassdoor's value to obtain more resources for the company. You can't monetize at scale if you don't have the resources
Very nice office/working facility with free daily catered lunch, a gameroom, gym, cafeteria.
16 May 2020
15 July 2020
I'll start by saying - I have worked at other companies in the past and partnered with clients in various industries where I was able to experience their workplaces. I'll be the first to say - Glassdoor is far and above superior to all of them in terms of courtesy and professionalism of employees, work-life balance and employee benefits. When I first started, I could physically feel the shift in the workplace unlike I had before! A few pros I want to highlight: + Visibility. I feel completely taken care of and seen as a worker. I have never felt like "just a number" or "another face in the crowd". I also feel as if my voice matters, and if I want something acted upon or noticed, it will be! Meetings with our managers are always productive and they make an effort to ask if there are any questions we need answered or changes we would recommend. + Change happens! Again, never worked for a company that is so outright eager to gain employee feedback. They proactively ask for it on a regular basis. They encourage us to share the good, the bad and the ugly to be as truthful and raw as we can. If my previous employers asked for feedback, no changes were ever made and you never heard about it again. At Glassdoor, not only does our CEO and PeopleTeam read the reviews, read the survey feedback and openly ask for more, but they take this information and make ACTUAL CHANGE! They even asked us to write reviews about how we were feeling right now, knowing there may be quite a bit of animosity at the moment. Crazy, right? They recognize the power that their employees have and care enough to shift things to favor their people. It still blows my mind that one review has the power to change the forward motion of a company, but it's so true! + Employees. I can confidently say I am among some of the best and brightest individuals in the industry. My colleagues are kind, funny, intelligent, professional and always willing to help each other out. I feel proud to work alongside them every day! + Work-life balance. Managers encourage us to take time off, take a personal day or go on vacation. The unlimited PTO and fantastic benefits package is top-notch! + Work from home. I'll preface this with I enjoy working from home. I miss my people, but I don't mind not having to commute, sleeping a little longer, etc.. When our WFH order happened, we were told to let our IT team know if we needed anything - extra monitors, keyboards, desk chairs, desks, you name it. We were even given an option to buy work from home essentials we may need and expense it. This has helped make the WFH experience so much better. Again, I feel very supported and taken care of!
You can't have a lot of good without some bad, right? A few cons I want to highlight: - Layoffs. By now it's a broken record that people have written about the harsh handling of the layoffs in May. While it's difficult to tell 300 people they are being let go, I do believe a more conceited effort to give folks a "heads up" would have been extremely appreciated by both the folks who left and the ones who remained. While the severance packages were generous, the situation could have been handled much better and more direct from the first sign of trouble in paradise. - Culture. While the people are all top-notch in the industry, some of the "Glassdoor Lifers" don't understand how things could be outside of working at Glassdoor. There are quite a few employees who have grown with the company for their whole careers and don't know what it's like working anywhere else. Because of this, they constantly compare the current Glassdoor to how it used to be without realizing that things could be much worse, as they are at most other companies. - Concise forward planning. Lately, all the change feels very unstable and wishy-washy. It feels as if our service motion or future partnerships are changing every day. We hear information one day, and it's different the next. It would have been better if management would have taken a week or two in order to plan. Sit down, and really work things out before having us do what feels like this whole 'trial and error' thing to work out the kinks. The back and forth is starting to take a toll on internal teams and client relationships instead of having one solid plan that either succeeds or fails.
- Blunt honesty. While management is transparent and honest, I think there is a level of respect and communication where everything is delivered with a pillow soft landing. However, sometimes 'blunt honesty' is the best policy. Tell us how much what we are going through sucks and be there with us. Tell us exactly what's happening without the positive spin. We want to know that you are feeling the pain as much as we are without sugar coating anything.
The unlimited PTO and fantastic benefits package is top-notch!
15 July 2020
18 July 2019
I love my team and co-workers. They make coming into work fun! Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.
The CS org has evolved quite a bit over the last couple of years, which has been great however leadership does not listen to their employees and there has been a lot of grey area. The first layer is our roles and responsibilities. Leadership continues to give us more responsibility while sales sits around all day and only sends out contracts. They are getting paid significantly more while we are managing accounts, building relationships, identifying and tee-ing up growth opportunities, building all of the decks, and owning almost all communication, all the while trying to hit our KPI's. If we are holding all of the responsibility, we should be compensated the same way sales is. The second layer has to do with our KPI's. With the change to MCV, it is completely unreasonable to get our quotas over a month and a half into the quarter. Not only that, but problems that were identified early on were not fixed until after the end of the quarter. During the first quarter, our management team told us that KPI's would not change anymore because pacing is obsolete and we can only make the target so low and that product adoption cannot move anymore because it would be unattainable, but here we are a few months later and both of these KPI's have changed. On top of that, we were told we are not moving to marketplace pace yet we are now piloting it. The constant flip flopping and lack of transparency does not give anyone faith in leadership.
Take the time to understand the day to day of a CSM and listen to the CSM's.
Our benefits are also great with unlimited PTO, a new 401K match and healthcare 100% paid for the employee.
18 July 2019
15 January 2019
This review is long overdue. Since I started with the company, I have felt a strong connection to our values and a deep desire to grow with Glassdoor. Local leadership is approachable and always willing to hear our ideas (and float them upwards when they are good ones!) Growth is possible as long as you continue to put in hard work month after month. Quota is challenging, but achievable, which is the whole point of having a sales quota. The benefits for working parents are abundant: GREAT maternity leave, with 100% coverage AND commission compensation (this is unheard of!); flexibility with working from home when needed, and a culture of great people who love your children and embrace them as part of the Glassdoor family. The people who work at Glassdoor truly make our company as wonderful as it is. I am excited to come to work and see friends everyday. Glassdoor has some of the best talent in the workforce and it shows. There are TOO many people here to learn from! I haven't even considered any outside opportunities since I have been here because Glassdoor is a company that truly cares about you and your family. THAT, for me, is why I remain loyal to this company and I am looking forward to growing my career here.
At times, it can feel like SDRs are not as important or valuable to the company. Recently, however, leadership has been giving our SDR team shoutouts and if we continue to do that, it will add to the value we bring to the company. SDRs are usually the first voice or outreach to many companies, so investing in more training can improve sales and ROI over time. Sometimes it can be challenging working directly with teams in Mill Valley as a lot of communication is improved via proximity. We are, however, given plenty of tools to help improve this challenge.
I think the change in the SDR leadership will be refreshing and an outside voice could be the catalyst into an even more powerful team. I think all teams would benefit from outside professional sales trainings, whether it is a training focused on cold calling, best email practices, or others of that nature. It would be great to see the Mill Valley executive team in the Chicago office more, although I know this is tough with busy schedules!
The benefits for working parents are abundant: GREAT maternity leave, with 100% coverage AND commission compensation (this is unheard of!); flexibility with working from home when needed, and a culture of great people who love your children and embrace them as part of the Glassdoor family.
15 January 2019
30 English questions out of 30