Glassdoor Reviews

Updated 29 Jun 2020

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3.5
48%
Recommend to a Friend
0%
Approve of CEO
Glassdoor CEO Christian Sutherland-Wong
Christian Sutherland-Wong
1 Rating
Pros
  • "The work/life balance at Glassdoor is also outstanding(in 78 reviews)

  • "Great people, autonomy, opportunities to promotion, and an amazing culture(in 46 reviews)

Cons
  • "Technical growing pains: There's also(in 46 reviews)

  • "Mill Valley office is a bit far and traffic can be terrible(in 23 reviews)

More Pros and Cons
  1. Helpful (5)

    "Amazing Teams & Huge Opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for more than a year

    Pros

    Huge market opportunity, strong & passionate teammates & transparent leadership. Honestly, I'm not sure I've worked for a better company anywhere else. I am genuinely excited to come to work and see my colleagues, and work together to build on the opportunities here in EMEA. The overall team is very supportive and there is very little pettiness which is pretty rare in a Sales environment.

    Cons

    Don't hold back addressing negativity across teams. As we grow quickly, we need to remember to stay positive and focused on the longer term goals.

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  2. Helpful (6)

    "Indoor"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Glassdoor full-time for more than a year

    Pros

    Smart people, good benefits, good recruiting team

    Cons

    It's actually tough to sell a product with no real value for its clients, it's a very expensive platform and we were asked to be inventive to try to show some sort of ROI. The "Indeed" model of selling jobs is not what the Glassdoor community is expecting, we expect transparency and clients are basically paying to hide reviews and put marketing content in front of candidates. I wouldn't be surprised to see you two merging. In the end, you're just a number, and you have to show appreciation to your management everyday if you want to climb the ladder. You might see sales reps overly nice with management even though they are not performing, but they will get promoted, don't ask why.

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    Glassdoor Response

    May 14, 2020CEO

    Thank you for sharing your experience and valuable feedback. I’m happy to hear that the people, the benefits and our recruiting team at Glassdoor were a highlight of your time at Glassdoor. I want to first assure you: you are not just a number. Every single person at Glassdoor matters a great deal to your team, to your leadership, and to me. You matter very much. I don’t disagree that over the past couple years Glassdoor should have been more focused on innovating and focusing on what differentiates Glassdoor from our competitors. Earlier this year, we did make a strategic shift to change that and refocus on what we do best. And that is where we'll double down as a business to be an indispensable resource for employers and job seekers alike. Employers and job seekers need Glassdoor and we're uniquely positioned to provide expertise and resources during this time and we will take this opportunity to rise to the occasion. Thank you for all you contributed to Glassdoor. Christian CEO, Glassdoor

  3. Helpful (3)

    "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Recommends
    Approves of CEO

    I have been working at Glassdoor full-time

    Pros

    Very strong mission which we all believe in, working towards more transparency when applying for jobs. The people are great to work with and management are inspiring, particularly the CEO. The pay and bonus structure is strong and targets seem achievable. Really nice offices throughout, particularly in Chicago. Get to work with amazing clients with a truly fantastic product, its enjoyable to talk about Glassdoor all day, especially as I completely believe in all that they stand for.

    Cons

    Lots of people banging the drum here but benefits in the UK need to get better to encourage people join/stay, they currently aren't in line with other tech firms of this type. Most countries outside UK at Glassdoor seem to have unlimited PTO including Ireland, but in London we have only 25 days, why is this? Maternity pay in the UK is really poor also, which does not support females in this role when starting a family, which ultimately will not support a diverse female environment in the office.

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  4. Helpful (7)

    "Diversity & career progression: let's lead by example"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time

    Pros

    Glassdoor UK and EMEA in general is still small - sub 100 people. We celebrate successes and there is a feeling of a close-knit team. Relaxed working environment and pay is good. Over the years Glassdoor has been slowly investing in core benefits like health insurance and pension. We work with some of the largest and most exciting brands in the world, and we truly are providing a service that helps people make better decisions - Glassdoor's mission is strong and people believe in what we do, which comes across in how we do business with clients. International expansion is the biggest investment for the company, and being in EMEA is exciting. Senior leadership in the US is accessible and bright.

    Cons

    Very hierarchical structure in EMEA, especially in sales - there are Manager, Director, Sr Director and VP levels in place, yet the org is tiny in number of employees as of now. Several of these leadership hires were made externally, without the roles being posted internally to provide opportunity to grow despite this being a widely discussed pain point for employees. ~90% of the senior leadership team in EMEA is male (Director & above). Politics, lack of straightforward communication are becoming the norm, and we're too small for that. After over 5 years of operating in the UK, Glassdoor continues not to have clear career progression in sales, assuming sales people want to be sales people for the rest of their lives. Lastly, there is no competitive maternity policy in place - 6 weeks partially paid leave followed by statutory pay. This does not attract strong female talent or incentivize it to stay.

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    Glassdoor Response

    June 19, 2019VP & Managing Director, EMEA

    I truly appreciate you taking the time to share your thoughts and experiences because this type of feedback helps us grow and improve. I agree, Glassdoor has a strong mission that not only guides what we do, but also is something that employees truly can rally around. In terms of EMEA leadership, we have a strong and diverse group of people from a variety of different backgrounds who represent all the key business areas present in EMEA, namely Sales, Customer Success, HR, Marketing and PR. In this leadership forum, everyone is equal and our approach is that a good idea can come from anywhere. Transparency is hugely important to us, not just in EMEA, but on a global scale, and this is why we aim to share many of the initiatives we are working on, from recognition, diversity, people growth and belonging. We have set up working groups to include people from all across Dublin and London at all levels to help us grow and improve in these focus areas. Employee experience is very much top of mind for us - we might not have always got it spot on in the past, but our aim is to give anyone that works for Glassdoor in EMEA career-defining experience, development and growth. I know that empoyee experience is also hugely important to the Glassdoor Global senior management team. You mention hierarchy, external hiring and career progression as areas for improvement. We have been, and we continue to be, on a huge growth curve in terms of team expansion, and I'm pleased to highlight that there have been many promotions within the teams that I mentioned above over the past 12-24 months. We always hire the strongest person for the job, whether that is internal or external, and one of the benefits of working in the international team is the ability to broaden your scope, progress quickly and ""make a name for yourself"". We really support people who take ownership of their career and we are here to support and guide in any way we can. Finally, to touch on your point about maternity and perental leave, admittedly, in the very early days of Glassdoor in EMEA, our policies here were well overdue for improvement. We recognise that life happens and we want to be there for our employees at the times that matter most to them including the birth of children. We have partnered with a global benefits consulting firm to improve both leave of absence policies and benefits that are consistent with leading tech firms as we grow our international footprint. We review our benefits and perks on at least an annual basis. Thank you again for your input, you perform a vital role, and I hope you continue to develop in your career at Glassdoor.

  5. Helpful (3)

    "Great People, Great Product & Great Future"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for less than a year

    Pros

    I joined Glassdoor 2 months ago and have no regrets at all. My new colleagues have all been very welcoming, supportive and clearly know what they are doing. Not just from my own office, but this includes people throughout the organisation - from the ones I met during the onboarding process in Chicago to my colleagues based in Dublin. Being in sales, the product itself is fundamental to the pride I feel at work and whether I see a career in an organisation or not. Since joining Glassdoor I have met multiple clients from a variety of industries and the huge majority have been extremely happy with the product and service delivered. For me, this is so important and fills me with confidence in the decision I made to leave my last company and join Glassdoor. I've personally experienced working for a company during its hyper-growth stage and loved it. My job now allows me to be part of a similar journey at Glassdoor, which is so exciting. It is truly a great time to be at Glassdoor!

    Cons

    Obviously, when a company is growing at such a pace then you will have growing pains and certain challenges. But to be honest that is what excited me about joining Glassdoor and what keeps my job interesting. Each day brings new challenges, but if your head is in the right place and you are prepared to work hard, then the satisfaction of genuinely contributing to the success of a business outweighs any negatives.

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  6. Helpful (4)

    "The future's ours"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for more than 5 years

    Pros

    I’ve been at Glassdoor London from the very scrappy and gritty beginning. I love that the scrappy and gritty culture remains a key component of our identity in the London office. We’re a “small” group of ~20 which for some of us seems like a HUGE group. That said, the size of the group fosters a sense of family and togetherness across teams and functions. Needless to say there’s banter, laughs, singing and a celebration of our individual differences, quirks and the diversity of the very multinational group. You can generally twist someone’s arm to go for a cheeky beverage or few at one of the plethora of watering holes in the local area. Our shiny new office is perfectly located for after work cheekies and offers up endless options for lunch on the Southbank, Borough Market and Flat Iron Square to name but a few. Summer drinks on the Southbank have been quite the treat these past few weeks. The outlook for the business is very bright especially since the Recruit acquisition was confirmed. International was already slated to be the focus for this and future years so the news of the acquisition fills us with even more excitement for what’s to come particularly for us in the international markets. Accelerated growth and even more opportunity is clearly on the horizon which makes us an even more attractive “startup” for talent with a desire to make a noticeable impact on a technology company on the upward trajectory of accelerated growth.

    Cons

    There’s a lot of change in a very short space of time which can be overwhelming and is exacerbated by the pace at which we are growing and evolving in Europe. This is both a pro and a con dependent on your perspective. In this environment some will flourish and some will not but it is definitely a period where you need to buckle up and hold on tightly because we’re going places very fast!! We are still lacking in some support functions but steps have been taken to address challenges around local IT, HR, Benefits etc.

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  7. "Get Ready To Accelerate!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for more than 5 years

    Pros

    We're in a good place right now. The acquisition by Recruit Holdings has completed, the Sales and Growth teams are doing an excellent job and international expansion is at the top of the agenda. The next few years look very exciting in terms of opportunities for personal growth and new experiences. I am very much looking forward to Glassdoor launching in new markets and ramping up the whole EMEA operation. We've got a lot of momentum right now and the backing of the senior leadership team. The new London office is cool and everyone in the team is smart, fun and hard-working. We have a strong EMEA leadership team and functional heads in London and Dublin. I wouldn't want to work anywhere else, right now.

    Cons

    I write a review of Glassdoor every year and this is the first year that I am struggling a little bit to find genuine cons. At least, cons that matter to me. Some would say that the benefits package could be improved further, but we have made good progress. Local IT support has been really poor, but we have already hopefully solved that issue with a new hire starting soon. HR support from head office has always been a bit thin on the ground and many processes could do with improvement, but again, we have local HR support now and that should smooth things out going forward as that person untangles the mess.

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  8. Helpful (5)

    "Glassdoor has transformed my career and life..."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Relationship Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for more than a year

    Pros

    Glassdoor has an amazing vision and a great company culture alongside a product suite unrivaled by anyone else in the marketplace with future innovations in the pipe that are sure to keep Glassdoor as the global leader in recruiting and employer branding solutions. Glassdoor has a great vision and mission, inspiring senior leaders and the best culture and values in the world. They genuinely care about people and they give you the opportunity to transform yourself as a professional in line with EMEA growth. Everyone seems genuinely grateful and happy to be here. There is no seniority complex among the management team and each individual is recognised as an important part of the wider company. A lot of time is also invested in personal development which I have not seen anywhere else. The facilities are superb and work environment is great fun. There is a positive work/life balance. Managers offer a lot of trusts which helps you to perform well and enjoy your day.

    Cons

    The business is at a critical juncture, and some crucial business decisions must be made to keep it growing and the standout in its industry. It seems we have just started this journey, I hope it's not too late.

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  9. Helpful (8)

    "Good people and great mission but lack of career progression"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Glassdoor full-time for more than a year

    Pros

    Glassdoor EMEA is a small team, people genuinely care about one another and about the mission of the company. We work with the best brands in the world and we've been growing rapidly which means that no two days are the same on the job, regardless of which team you sit on - it's exciting to be part of that growth. The organization is fairly flat and the executive team in the US is welcoming of feedback, and over the past few months has been communicating with more transparency with the EMEA group which has been well received - we're getting new offices in EMEA that are better aligned to the type of company Glassdoor is, and that's exciting.

    Cons

    There are cons that are associated with the growing pains of being a start up and they're not negatives as such but to someone coming from a larger organization those might be challenging - for example, working at Glassdoor EMEA is a demanding job and it is not your typical 9-5. It also requires that you roll up your sleeves and pitch in where help is needed, even if it's not in your direct area of expertise (that means helping with external events, organizing team events to build culture and morale, etc). If you're not prepared to do that, this is not the place for you, at least at this stage of Glassdoor's growth. Glassdoor reacts very slowly to feedback - it reacts, which is appreciated, but it often takes months (and in some cases years) of mentioning certain challenges in order for senior management in the US to take action. We are still small enough - let's not wait until things get too dire. Then there are cons that in my opinion are preventing strong talent from staying and growing and they are the real challenges of Glassdoor EMEA - there are almost no opportunities for career progression (unless, in my opinion, you are an SDR and move into a sales / account management role) and it is a topic that does not get addressed well enough, especially for a company with the mission of Glassdoor. It is a topic that many people discuss amongst themselves and there is a general feeling of not being able to progress, but that management is vague about.

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    Glassdoor Response

    November 29, 2017SVP of Global Sales

    We hear you and really appreciate you taking the time to leave a review. I'm glad to hear that you are excited to be a part of our fast growing team in EMEA. As a younger company we're forced to figure some things out as we go, like offering transparent career paths. While we can't make some changes and improvements happen as fast as we would like to, we really do greatly appreciate, value, and listen to employee feedback and suggestions. We know our employees are the ones on the front line living it daily. Thanks again for your commitment, I really appreciate it. Kate Ahlering

  10. Helpful (6)

    "On the cusp of greatness...but don’t expect it to be handed to you. Work hard for it."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PR and Corporate Affairs in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Glassdoor full-time

    Pros

    Depending on the role you have at Glassdoor, you can own, market, sell or develop a product which is not only highly influential but one that everyone wants to talk to you about. Pretty cool right? How often do you get to say you’re working for a business which is truly disrupting an industry? Well, Glassdoor is. And, at the very least, a job here will mean you immediately become an attractive candidate to all sorts of companies, from small start-ups right through to larger established businesses looking for someone with experience in a top-tier US-based tech company. After more than two years, I remain as committed as ever to the business because as well as always trying to be a loyal employee, I also believe and understand the mission. That’s of utmost importance. If you don’t believe in the mission here (or are not a good fit), you won’t last very long. This company is extremely agile and can make quick decisions if they notice something isn’t quite right. I like that. Personally, I work with an exceptional bunch of individuals from my senior leaders based in our San Francisco HQ to my colleagues and friends here in the London office. Our CEO is seriously impressive, authentic and transparent, will give you face time if needed and makes an effort to get to know you. In my experience, the same can also be said for our senior leaders who now come to London/Dublin on a quarterly basis. Perform (or try new things) and you’ll be handsomely rewarded. Hide and you’ll get found out.

    Cons

    We’ve spoken and Glassdoor has listened. Both London and Dublin office spaces are being upgraded and the benefits structure is being looked at across both European teams to fit the needs of most. I think HR/senior leaders will be the first to admit that they dropped the ball in terms of setting up a competitive EMEA benefits package when we launched a few years ago, but it’s great that we’ve all had frank and open conversations about putting this right. This was a major con, but slowly we’re getting there. In terms of benefits, perks and office spaces, we are still some way off the likes of Facebook, LinkedIn, Expedia, AirBnB, Uber et al. And that’s okay, because we are just not there yet as a business. But, if that’s what you’re after/expecting, simply don’t apply and come back in five years. Our founders also started Expedia, so they know what they need to do to get to that level.

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    Glassdoor Response

    October 24, 2017VP Corporate Communications

    Thank you for your review. Glassdoor strives to be an open and transparent company and I am glad to hear that you feel your input has been heard in a range of ways. We're glad you're part of the team!

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