Serco Group FAQ

All answers shown come directly from Serco Group Reviews and are not edited or altered.

36 English questions out of 36

28 December 2020

What is health insurance like at Serco Group?

Pros

Helping people get health insurance was satisfying

Cons

There was a lot of information to absorb, However lots of classes to help.

Advice to Management

Instead of leaving someone with area expertise they change projects a lot.

Helping people get health insurance was satisfying

28 December 2020

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5 December 2019

Does Serco Group pay for a gym membership?

Pros

good area with easy parking and free gym membership

Cons

some of the classes are too large

good area with easy parking and free gym membership

5 December 2019

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3 June 2020

Does Serco Group offer sponsored degrees?

Pros

Engaged senior leadership, resources to foster team and company growth, good IT support.

Cons

Serco's first venture into the Government Support Service Contracting world was very rocky at first but is getting better at supporting the white-collar business professional. Major con: no flex scheduling or comp time. Other cons: benefits are nothing to write home about; 401K match is at or just below industry standards, tuition reimbursement is standard ($5250/yr) and PTO is average.

Other cons: benefits are nothing to write home about; 401K match is at or just below industry standards, tuition reimbursement is standard ($5250/yr) and PTO is average.

3 June 2020

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29 March 2019

Does Serco Group offer an employee assistance or workplace counselling program?

Pros

Made some close friends there and sometimes there was free food. Everyone was equally as miserable so could relate to each other to an extent.

Cons

Where do I start? Micromanaged down to the last nanosecond, constant system issues where the only solution we're told is "continue taking calls," spontaneous fumigation causing breathing problems, toilets with soiled sanitary items and literal waste on the floor, filthy kitchens, people being pulled from training or fired without notice...not to mention the terrible customers. At one point, we were banned from having even drinks at our desks. One person was almost fired for snacking at their desk. Union rep was here thrice a week at one point. He got a lot of new members. Also- very little support and debriefing- you do get EAP sessions but they're limited and then you get told to go see a counsellor- which you can't because you're not granted time off! No wonder the turn over is so high. If we want something done, it takes at least a few months and a ridiculous amount of lobbying. If management wants something implemented, it's done right away, with no notice. This is just the tip of the bad iceberg.

Advice to Management

Don't adopt a "the manager and the customers are always right" attitude. LISTEN to your employees. They are not paid enough to deal with the content they do on a daily basis. The last thing they need is terrible management.

you do get EAP sessions but they're limited and then you get told to go see a counsellor

29 March 2019

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8 December 2020

What is the retirement plan like at Serco Group?

Pros

Pay is comparable Good 401k plan

Cons

Does not allow part-time positions

Advice to Management

Allow part-time air traffic controllers

Good 401k plan

8 December 2020

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36 English questions out of 36