Serco Group FAQ

Helping people get health insurance was satisfying

There was a lot of information to absorb, However lots of classes to help.

Instead of leaving someone with area expertise they change projects a lot.

good area with easy parking and free gym membership

some of the classes are too large

Engaged senior leadership, resources to foster team and company growth, good IT support.

Serco's first venture into the Government Support Service Contracting world was very rocky at first but is getting better at supporting the white-collar business professional. Major con: no flex scheduling or comp time. Other cons: benefits are nothing to write home about; 401K match is at or just below industry standards, tuition reimbursement is standard ($5250/yr) and PTO is average.

Made some close friends there and sometimes there was free food. Everyone was equally as miserable so could relate to each other to an extent.

Where do I start? Micromanaged down to the last nanosecond, constant system issues where the only solution we're told is "continue taking calls," spontaneous fumigation causing breathing problems, toilets with soiled sanitary items and literal waste on the floor, filthy kitchens, people being pulled from training or fired without notice...not to mention the terrible customers. At one point, we were banned from having even drinks at our desks. One person was almost fired for snacking at their desk. Union rep was here thrice a week at one point. He got a lot of new members. Also- very little support and debriefing- you do get EAP sessions but they're limited and then you get told to go see a counsellor- which you can't because you're not granted time off! No wonder the turn over is so high. If we want something done, it takes at least a few months and a ridiculous amount of lobbying. If management wants something implemented, it's done right away, with no notice. This is just the tip of the bad iceberg.

Don't adopt a "the manager and the customers are always right" attitude. LISTEN to your employees. They are not paid enough to deal with the content they do on a daily basis. The last thing they need is terrible management.

Pay is comparable Good 401k plan

Does not allow part-time positions

Allow part-time air traffic controllers