Question 1

Does Serco Group pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Serco Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Serco Group. This rating has decreased by 3% over the last 12 months.

Question 2

How satisfied are employees working at Serco Group?

Accepted Answer

51% of Serco Group employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Serco Group 3.4 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

Question 3

What are the top reviewed jobs at Serco Group?

Accepted Answer

Customer Service Representative (200), Customer Service Advisor (76), Analyst (57), Customer Service (54), General Clerk II (50), Customer Service Agent (46), Manager (45), Project Manager (45), Team Leader (41), Housing Officer (32), Administrative Assistant (31), Customer Contact Officer (31), Prison Custody Officer (30), Lifeguard (28), Customer Service Officer (24)

Question 4

What are the pros of working at Serco Group according to real employee reviews?

Accepted Answer

"You can work with some really great people and you are helping clinical staff do theirs jobs more easily for ADF members" ((in 230 reviews)); "Good benefits and retirement plans" ((in 181 reviews)); "Good work life balance and there is flexibility." ((in 89 reviews)); "Great work life balance, Work from home, work with talented people, provide excellent solutions for our customers" ((in 85 reviews)); "I had a great team and helped many service members and their families discover their next steps after the military." ((in 82 reviews))

Question 5

What are the cons of working at Serco Group according to real employee reviews?

Accepted Answer

"I had tons to say: " poor management " " Management are all Liar "" ((in 274 reviews)); "Low pay but reasonable because of the responisibilities" ((in 249 reviews)); "salary is low but it is good for start" ((in 138 reviews)); "Managers bad attitudes makes you deflated" ((in 82 reviews)); "Poor training and delevlopment oppurtunites." ((in 78 reviews))

Question 6

What are employees saying about Serco Group redundancies in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Serco Group redundancy and their outlook for job security at Serco Group in 2026.

Question 7

What are the top reviewed Serco Group locations?

Accepted Answer

London, Birmingham, Manchester, Liverpool, Newcastle upon Tyne, Solihull, Hook, Nottingham, Norwich, Warrington, Hook, Lincoln, Bolton, Southampton, Leicester, Peterborough, Portsmouth, Gatwick, Glasgow, Belfast, Manchester City Centre, Stevenage, Basingstoke, Hook, Plymouth, Oxford, Middlesbrough, Helston, Swindon, Derby

Serco Group

Serco Group Reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great team but limited internal progression

Fair pay, but lacks investment in progress

Positive culture changes but no incentive to work hard

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