Serco Group Reviews

Updated 22 Jan 2021

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3.3
54%
Recommend to a Friend
74%
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
360 Ratings
Pros
Cons
  • "Lack of black or any other minority within senior management(in 44 reviews)

  • "Low pay and job can be difficult(in 39 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Ok"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Manchester City Centre, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Serco Group full-time for more than 3 years

    Pros

    Salary colleagues office space location

    Cons

    Lots of excessive paperwork and processed

  2. "Good and supportive company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PCO 

    I have been working at Serco Group full-time

    Pros

    Very supportive working environment overall!

    Cons

    Pay could have been better


  3. "Out of Hours"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Serco Group part-time for less than a year

    Pros

    Opportunity for overtime, out of hours bonus

    Cons

    Stressful calls, management isn't that good

  4. "Good company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Water Sampler in Belfast, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Serco Group full-time

    Pros

    Good benefits and pay scale

    Cons

    Nothing its a good company

  5. "nice job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ward Host in Southampton, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Serco Group part-time

    Pros

    really good money , flexible hours and really rewarding to work with nurses and patients.

    Cons

    Alot more work is needed than the job description , can be slightly overwhelming at first working in the hospital environment.

  6. "Not that great"

    2.0
    Former Employee - Administrative Assistant 

    I worked at Serco Group full-time

    Pros

    i do not have any pros to give

    Cons

    the pay was not great

  7. "Campaign advisor"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Campaign Advisor in Newcastle, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Serco Group full-time for more than a year

    Pros

    Fun team, Nice people, Nice managers

    Cons

    No commission No benefits Low basic wage

  8. "Easy boring work"

    3.0
    Former Employee - Universal Credit Advisor in Liverpool, England

    I worked at Serco Group full-time

    Pros

    you get to Work from home

    Cons

    it can get incredibly repetitive

  9. "diversity"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Project Delivery Manager in Manchester, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Serco Group full-time for more than 3 years

    Pros

    opportunity to move across sections

    Cons

    unless you move there is little opportunity to increase salary

  10. "Inconsiderate"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service in Oldham, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Serco Group part-time

    Pros

    Trained with some amazing people. Trainer was great. Learned so much

    Cons

    I feel like i didn't have the best manager, was unable to accommodate the hours i needed. So had to leave after training.

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