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Serco Group Reviews

Updated 14 February 2018
662 reviews

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Serco Group CEO Rupert Soames
Rupert Soames
153 Ratings

662 Employee Reviews

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Pros
  • Best place to learn the process and an awesome environment to work with professional and friendly people (in 31 reviews)

  • work life balance is good in company (in 21 reviews)

Cons
  • Senior management never fulfilled their promise about hikes and such (in 26 reviews)

  • no,work life balance is little bit issue in Serco (in 9 reviews)

More Pros and Cons

  1. "Taxi Driver"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Taxi Driver in Wishaw, Scotland
    Current Employee - Taxi Driver in Wishaw, Scotland
    Approves of CEO

    I have been working at Serco Group full-time (More than 10 years)

    Pros

    It looks like this job would be ideal for me.

    Cons

    Cant think of any as i have never worked as a porter.


  2. "Finance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Serco Group full-time

    Pros

    Good autonomy at contract level

    Cons

    Too much noise and mess at group level - overly complex


  3. "Enjoyable but no room for progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Serco Group full-time

    Pros

    Good team, supportive and left to own initiative

    Cons

    No room for progression - no clear direction for the business

    Advice to Management

    Nurture your own!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Fair place of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in London, England
    Former Employee - Consultant in London, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    Nice people and team
    Clear career path

    Cons

    Low salary and low bonuses


  6. "Poor HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Serco Group full-time (More than 3 years)

    Pros

    Good educational opportunities
    Local to home

    Cons

    HR centrally located making it extremely difficult to interact.
    Management automatically side with employees rather than listening to the views of the supervisors
    HR are frightened of the Unions

    Advice to Management

    HR BP's appear very reluctant to go north of Birmingham to sites to offer HR support to Managers / Workers


  7. "Reasonable Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bolton, England
    Current Employee - Customer Service Representative in Bolton, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Serco Group full-time (More than 10 years)

    Pros

    Mostly Good people, some decent managers, reasonable office

    Cons

    Some managers aren't worth the title

    Advice to Management

    Listen to staff more. Don't pro of a beyond level of competence


  8. "Finance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Serco Group part-time (More than 5 years)

    Pros

    Encouraged to take ownership of job.

    Cons

    Didn't have a voice, discouraged to question

    Advice to Management

    Give all staff a voice at any level. It was all about who you knew. Big on cascading but not listening to ideas


  9. "domestic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Domestic in Margate, England
    Current Employee - Domestic in Margate, England
    Recommends
    Approves of CEO

    I have been working at Serco Group full-time (More than a year)

    Pros

    A very friendly staff is nice to work toghether

    Cons

    i cant see any negative asspect


  10. "Well structured and varied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Serco Group full-time (More than a year)

    Pros

    Above average salaries
    Professional and efficient business
    Good holiday entitlement
    Structured workplace with healthy challenges
    Nice working environment
    Realistic KPI’s
    Good benefits

    Cons

    Difficult client
    Sometimes a little too corporate
    IT is over complicated and some SAP systems are awkward
    Holiday hard to book


  11. "I worked full-time for Serco Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Serco Group full-time (More than 10 years)

    Pros

    Friendly people, good atmosphere and teamwork

    Cons

    Contract ending, little effort seems to have been put in to gain new work for the area,

    Advice to Management

    Average salaries, too much 'management


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