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    Serco Group Reviews

    Updated 22 June 2018
    1,258 reviews

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    Full-timePart-time
    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Serco Group CEO Rupert Soames
    Rupert Soames
    173 Ratings

    1,258 Employee Reviews

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    Pros

    • "work life balance is good in company" (in 38 reviews)

    • "Friendly staff and good work environment" (in 52 reviews)

    Cons

    • "role of Senior management and career progression are not easy" (in 39 reviews)

    • "no,work life balance is little bit issue in Serco" (in 18 reviews)

    More Pros and Cons

    1. "Great place to work"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      Days go fast due to taking calls all day, great people to work with. I started with 5 other people and we're still together since training week

      Cons

      Some calls are very stressful when people are shouting at you when all you are trying to do is help them some don't apologise and give you a chance to speak.

      Advice to Management

      Keep being the best managers

    2. "Lots of opportunities if you seek them out"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Serco Group full-time (More than 3 years)

      Pros

      Breadth of work, lots of opportunities, friendly, diverse range of people

      Cons

      Can sometimes feel fragmented, some contracts are better integrated with corporate Serco than others

      3. Join the Serco Group team
      See Our Latest Jobs

    3. "Could have been better but it's OK"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Ward Host in Southampton, England
      Current Employee - Ward Host in Southampton, England
      Recommends

      I have been working at Serco Group full-time (Less than a year)

      Pros

      Good salary compared to other companies

      Cons

      Bad management of company and salaries

      Advice to Management

      Treat your employees right and they will treat the costumers right!

    4. "Nice Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Hook, South East England, England
      Former Employee - Anonymous Employee in Hook, South East England, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Serco Group full-time (Less than a year)

      Pros

      Nothing much to say !

      Cons

      Office Politics at its best

      Advice to Management

      N/A

    5. "Poor"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Serco Group full-time

      Pros

      Easy to get a job here

      Cons

      Poor management, Poor equipment, Poor HR functions, let down at every possible stage.

      Advice to Management

      Bring in external managers instead of promoting poor candidates

    6. "Call Centre at Intercity House, Plymouth- Very low pay, poor management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Advisor in Plymouth, England
      Former Employee - Advisor in Plymouth, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Serco Group full-time (More than a year)

      Pros

      Good colleagues - probably about it.

      Cons

      - Appalling building (Intercity House in Plymouth) that was dirty and smelt.
      - Extremely low pay even for a call centre.

      Advice to Management

      Pay staff more - you'll get better results and less turnover, simple.

    7. "Serco"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook

      I worked at Serco Group full-time

      Pros

      Good company to work for

      Cons

      No future opportunities or progression available.

    8. Helpful (1)

      "Poor pay, heavy workload, poor HR processes and support"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Serco Group full-time

      Pros

      Experience that can be gained, interesting work.

      Cons

      The pay is well below market average for roles that are very accountable. The work load is heavy and if the client makes cuts, Serco lose headcount. The HR, payroll and support processes are so bad they are offensive. IT systems in these areas are woeful, demoralisingly difficult to use with minimal human support. Poor to minimal benefits package.

      Advice to Management

      Pay market value at least, shared services are appalling, look at other companies, it is important to staff and managers that this interface works. Employees feel isolated and unsupported and end up saying nothing and looking to leave. Benefits, again, not in line with the market and are poor at best, staff understandably feel under valued.
      All the above equals low retention rates of staff and low moral.

    9. "Potential to be great, but contracts badly managed"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Team Leader in Lincoln, England
      Current Employee - Team Leader in Lincoln, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Serco Group full-time

      Pros

      World wide service company
      Above average pay
      Good pension scheme
      Colleagues are wonderful

      Cons

      Bad decisions made
      Lots of false promises
      Hours cut with a few days notice
      Lack of urgency
      Inability to identify talent
      Lack of support from line managers
      Everything is about cost cutting
      Values are preached but senior management do not live them
      Overall a frustrating place to work

      Advice to Management

      Nurture your talent. Take a second to put yourself in your employees shoes and see how your decisions impact them, both professionally and personally.

    10. "Boys Club"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Hook, South East England, England
      Former Employee - Anonymous Employee in Hook, South East England, England

      I worked at Serco Group full-time (More than 8 years)

      Pros

      Good opportunities if you're well-networked in the business

      Cons

      Very much a boys club culture within the Group centre

      Advice to Management

      Look at all the talent you have - not just "the usual suspects" for project / opportunities

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