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      Zendesk

      Engaged employer

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      What is working from home like at Zendesk?

      Zendesk reviews

      Best Employer I've Ever Had

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Clean, modern facilities. Excellent benefits (401k match of 10% of your total contributions, healthcare, dental, vision, accident, disability, cell phone, home internet, etc are all covered), fantastic base pay and good bonus structure, unlimited PTO, flexible work from home options (one day in-office is encouraged), catered meals one day per week (which is when workers usually go in), snacks and drinks are always available in the kitchen areas to include fresh fruit, packaged hard-boiled eggs, various cheeses, oatmeal, cereal, lots of non-perishables (chips, cookies, fruit bars), bottled drinks (teas, gatorade, pop, etc that include sugar-free options) , and premium coffee/tea. There is a good culture overall including weekly happy-hours where beer and wine is provided as well as occasional parties. Very supportive leadership with minimal drama. I've been impressed with the company overall.

      Cons

      All issues I've seen are minor and common across the industry. As with all other tech companies, they are currently focused on predominately hiring outside the U.S. which can complicate scheduling due to time zone differences and local holidays, resulting in late or early meetings on occasion. Don't expect leadership to rubber stamp budget requests either; any asks will be heavily scrutinized.

      1

      Pretty good work-life balance

      Program management intern
      Former intern
      Melbourne
      Recommend
      CEO approval
      Business outlook

      Pros

      good workplace culture, work was mostly hybrid (work from home), flexible in terms of when I work (can complete hours around university)

      Cons

      felt like project I was working on was good but wanted to be more directly involved

      Nothing Special

      Account executive
      Former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, flexibility, work from home,

      Cons

      Culture, management, quota, no structure, If you hit quota consistently don’t think you’re safe for a bad month.

      1

      Excellent Place to Work

      Talent acquisition
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at Zendesk is an incredible experience filled with collaboration, innovation, and meaningful impact. The company fosters a culture of autonomy and creativity, empowering employees to take ownership of their work while providing the support and resources needed to succeed. Leadership is transparent and approachable, genuinely valuing employee feedback and professional growth. The work-life balance is excellent, with flexible work arrangements and a strong emphasis on well-being. Additionally, the people at Zendesk are smart, passionate, and genuinely kind, making every day both challenging and rewarding. If you’re looking for a place where you can grow your career while contributing to a product that makes a difference, Zendesk is an outstanding choice.

      Cons

      Nothing that comes to mind.

      Better before

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, good team culture, home office budget.

      Cons

      Training budget more or less taken away, forcing return to office. Very numbers driven compared to a few years ago.

      Not good

      Account executive
      Former employee
      Madison, WI
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home and coworkers

      Cons

      Micromanagement, internal roadblocks to finish deals

      4

      Zendesk - Manila

      It technical support specialist
      Former employee
      Manila, Manila
      Recommend
      CEO approval
      Business outlook

      Pros

      -Nice benefits & perks -Above average salary -Collaborative team -Work from home

      Cons

      -Micromanagement is now starting -Delayed responses if you need help due to workloads -Ever changing KPIs -Slow career growth

      Learning and Culture

      Senior infrastructure engineer
      Former employee
      Singapore
      Recommend
      CEO approval
      Business outlook

      Pros

      Team work Culture Learning Work from home

      Cons

      Didn’t find any cons during my tenure at Zendesk

      Purposeful and passionate company

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Surrounded by a smart & friendly colleagues, good work/life balance, remote work, unlimited PTO, career growth opportunites

      Cons

      As with many growing companies, resources can sometimes be stretched thin and there can be a lack of clarity in roles/processes at times

      advantages and disadvantages of joining zendisk

      Consultant
      Current employee
      Pune
      Recommend
      CEO approval
      Business outlook

      Pros

      great culture food money balanced life

      Cons

      late working hour not balanced life

      1