Zendesk Reviews

Updated 24 Feb 2021

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4.3
82%
Recommend to a Friend
93%
Approve of CEO
Zendesk Founder and  CEO Mikkel Svane
Mikkel Svane
508 Ratings
Pros
Cons
  • "The company is growing rapidly, which leads to natural growing pains from the employee perspective(in 38 reviews)

  • "Could have more competitive benefits (currently no 401k matching of any kind, health plans could be more subsidized and provide better coverage)(in 18 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review

    "Nothing but good"

    5.0
    Current Employee - Senior Service Desk Specialist in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Growth within the department. Easily transferable skills to other departments

    Cons

    New processes can be slow to implement

  2. "Zendesk is a great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Positive, inclusive culture. Open minded and supportive leadership. High energy environment.

    Cons

    Some growing pains with unnecessarily complex internal processes.

    Continue reading

  3. "Amazing company to work for"

    5.0
    Current Employee - EMEA Partner Sales Manager in London, England

    I have been working at Zendesk full-time

    Pros

    Great company, Great people, Great product

    Cons

    None that I can think of

  4. "ZENDESK is amazing to work for, fast growing, flexible and still keeps people first"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Leader in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 5 years

    Pros

    has grown explosively in the last 5 years but has managed to keep people at the forefron of their minds.

    Cons

    some growing pains in the added layers of the upper management, nothing major

    Continue reading
  5. "Best company I have ever worked for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than 3 years

    Pros

    Great vision, great products, solid strategy, fantastic culture of inclusion and empathy, very dynamic and evolving

    Cons

    Usual pains of hyper growth

    Continue reading
  6. "Fantastic place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Zendesk full-time

    Pros

    Great atmosphere, nice work place

    Cons

    Nothing really at this point

  7. "Great work place"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Aberdeen, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time

    Pros

    Great at business operations and communication

    Cons

    Nothing that I can possibly find

  8. "Amazing"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Account Executive in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zendesk full-time for more than a year

    Pros

    Really care about their employees

    Cons

    None that I can think of

  9. "Super company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate in London, England
    Recommends

    I worked at Zendesk full-time for more than a year

    Pros

    Benefits, Zendesk community program, Snacks and Drinks

    Cons

    Career progression might take some time

  10. "Great company to work for"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Advocate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zendesk full-time for more than a year

    Pros

    Excellent working environment Great company culture Fantastic events to get involved to

    Cons

    Nothing really, I enjoyed working here

Viewing 1 - 10 of 667 English Reviews

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