Zendesk Reviews

3.7

68% would recommend to a friend

(2,169 total reviews)
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Tom Eggemeier

62% approve of CEO

59% positive business outlook

Zendesk has an employee rating of 3.7 out of 5 stars, based on 2,169 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
29 Jun 2026

Talented team and good pay, but indecisive management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There is a strong concentration of talented people who bring valuable external experience and perspective to the company. Compensation and benefits — including time off — are competitive. Work‑life balance is reasonable in some areas, but if you’re not based in San Francisco, you often have to advocate for it more actively.

Cons

The company operates with a level of indecision that makes long‑term planning nearly impossible. Role creation shouldn’t be treated as a short‑term experiment, yet decisions are made and reversed quickly. In several areas, the degree of micromanagement is counterproductive — you can’t hire strong talent and then prevent them from actually using their capabilities. Whether the root cause is insecurity or lack of competence, the outcome is the same: people aren’t empowered to do the work they were brought in to do, and it’s a real organizational issue.

Viewing 1 - 3 of 2,169 Reviews

Glassdoor has 2,514 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.