Zendesk Reviews

Pros

Excellent working environment Great company culture Fantastic events to get involved to

Cons

Nothing really, I enjoyed working here

Pros

Benefits, Zendesk community program, Snacks and Drinks

Cons

Career progression might take some time

Pros

- super talented folks all around - management which is keen to listen to their employees

Cons

- no big problems, just small things that come with the scale

Pros

People, product, Vision. Pay and Bens are good too.

Cons

High growth has some challenges

Pros

There is a lot of nice things that Zendesk offer/ give to you to make your work environment nice, such as: > Generally pay well in client-facing roles and the company benefits are very comprehensive (e.g. mat/paternity leave 4 months full pay, mobile phone allowance, Vitality, $1500 L&D fund). > If you're lucky/ negotiate well you might get some RSUs that vest over 4 years, after the first year your remaining 75% vests on a monthly basis. > London office have an almost fully-stocked kitchen and a full-on bar (but is rarely used on a regular basis, it's always the same people turning up....supposed encourage socialness but doesn't). > Management are generally very seasoned and have been round the block but not all are as 'innovative' and open to change. > Business solutions work and have an actual impact on companies out there. > CSR is very good ran by Tegan, lots of varied charitable activities that you can sign up to throughout the year and is done during office hours.

Cons

> Poor culture, it's dying - it was always the same small group of people trying to organise socials and events. The majority of the office would not be bothered or want to help out, it felt like pulling teeth. Managers would not get in involved in activities either (unless it was a team bonding activity and paid for by the company). > People can work from home, which is a nice perk but often a whole department will be WFH leaving the office very dead and low energy, and then people are complaining why they have to do virtual meetings or rearrange things because half the team is OOO. > The business is growing very quickly and because of that many processes are being put in place have really hindered the speed of delivery - lots of bureaucracy. > Even though it's originally an European business, all major decisions and ELT/ leadership sit in SanFran. It's the American way and everyone else has to follow or adapt. > Major diversity issues in some departments > Lots of Salesforce and Oracle people; same bunch of people, same bunch of ideas and thought processes. Zendesk is becoming a mini-version of these companies. > Unless you're in a small team, career progression is hard and a 'promotion' in job title is not enough - you still have the same responsibilities Overall, if you're looking to join a company with a strong culture and want to make an impact I would not recommend you choose Zendesk. They're only getting bigger and you'll be a small cog in the machine. You're better off going to a start-up/ mid-size firm. The culture is becoming more and more corporate. Good for anyone coming from a large institution and want to be somewhere "smaller" with all the nice benefits and doing a 9-5 job.

Pros

Competitive salaries for new comers / challenging environment

Cons

Tough targets and tough sales environment / not easy to promote

Pros

Great people, great vibes, great office

Cons

Difficult to have everything in all offices, but it is a shame that the tech/dev teams are less present in the London office