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      Related searches: ADP reviews | ADP jobs | ADP salaries | ADP benefits | ADP conversations
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      Client Support Specialist Interview

      7 Nov 2016
      Anonymous interview candidate
      Augusta, GA

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at ADP (Augusta, GA) in Nov 2016

      Interview

      First, there is a phone interview. The recruiter asked the basic questions (e.g. explain your most recent position, what did you do, what are your salary expectations, what are your goals, etc.).If you do well, you are required to take an online assessment (approx. 45-60 minutes). The assessment consists of questions about your personality and how well you are able to navigate the software. Lastly, there is a face-to-face interview. The scheduler will actually email you a prep sheet to help you get prepared for your interview (Very helpful!). On interview day, the women I met with were very nice and sort of easy to talk to. They are mostly interested in your ability to problem solve, think critically, and handle stress. They will ask a range of loaded behavioral questions that require you to think a little bit. So, have some good success stories. Do your reseach about the position you are applying for and the company! Most importantly, try to relax and stay calm.

      Interview questions [5]

      Question 1

      What are your salary requirements?
      Answer question

      Question 2

      What motivates you?
      Answer question

      Question 3

      Tell me about a time when you had to go above and beyond the call of duty to get the results that you needed?
      Answer question

      Question 4

      Tell me about a time when you received great customer service and how did you feel about that?
      Answer question

      Question 5

      Tell me about a time when you had a routine going and you all of sudden had to change the way you normally do things?
      Answer question
      5

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1