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      Client Service Representative Interview

      6 Jan 2013
      Anonymous employee
      Minneapolis, MN
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 6 weeks. I interviewed at ADP (Minneapolis, MN) in May 2012

      Interview

      The initial application is rather lengthy - you're asked a series of questions regarding work history, education, etc (standard). Then for me, I was asked to take an intelligence test - which seemed strange to me. After all was said and done throughout the first 2-3 weeks, I received my test scores and was told I made it to the next process which included one-on-one interviews with a designated recruiter. The recruiter contacted me and essentially asked everything I had already answered in my preliminary questionnaires. She was very kind and answered all of my questions I had about how she liked working for ADP. She was enthusiastic - ensuring that her 8 years of working for the company had been the best. After we had a 30 minute conversation on the phone, she advised that my information would be processed and I would be contacted within the next week for additional screening. About 4 days later a different recruiter contacted me. She asked more in-depth questions about my work experience, how I handled particular situations, and where I saw myself within the next 5 years. She was also very nice and friendly - reiterating the same positive things that the previous recruiter had told me about ADP. After our conversation, she told me I had made it to the next round and would be receiving a packet in the mail containing information about drug/background screening. Once I completed everything in the packet, yet a third recruiter contacted me about 2 weeks after I had submitted everything requested by ADP. She called to inform me that I had received the position and that I would receive an official letter in the mail which would serve as my "offer letter", and I would need to respond with a written acceptance or declination. I graciously accepted! The entire process took about 6 weeks, but this worked perfectly for me as I was finishing up my Bachelor's degree and began working about 1 week after graduation.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to use your own judgement which didn't result favorably?
      Answer question
      5

      Other Client Service Representative interview reviews for ADP

      Client Service Representative Interview

      20 Mar 2026
      Anonymous employee
      Tempe, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at ADP (Tempe, AZ) in Mar 2026

      Interview

      They had me do and an online pre-recorded interview then I had to pass a grammar test. Then it only took a week to hear back and schedule an in person interview.

      Interview questions [1]

      Question 1

      How do you prioritize tasks?
      Answer question

      Client Service Representative Interview

      25 Apr 2025
      Anonymous employee
      Florham Park, NJ
      Accepted offer
      Negative experience
      Average interview

      Application

      I interviewed at ADP (Florham Park, NJ)

      Interview

      The interview process at ADP was smooth and well-organized. The recruiter was very helpful throughout each step, providing clear communication and guidance. I felt supported and well-prepared for every stage.

      Interview questions [1]

      Question 1

      What would be the first thing I do if a client tries to escalate a situation?
      Answer question

      Client Service Representative Interview

      20 Dec 2024
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at ADP

      Interview

      Web call with management to review the job title and duties. Asked about goals and role fit to do the job. Since we just use thirty words I Dont know what else to put

      Interview questions [1]

      Question 1

      Why do you feel you're best for this role?
      Answer question

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