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      Customer Success Manager Interview

      15 Feb 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at ADP in Jan 2022

      Interview

      I was reached out to by a recruiter on Indeed. I confirmed my interest in the position and was sent a link to schedule a phone interview. I received multiple automated reminders that my interview was coming up. The interviewer no showed. I followed up by email and they said they didn't know who I was, or what the position was. I had only been dealing with bots. They rescheduled the interview for the next day after multiple calls. The day came, and she no showed again. I waited a bit and then proactively called her. She said I wasn't on her calendar because I never confirmed 'yes' to the invite. I let her know I never received an invite and thought our phone conversation confirming the appointment was sufficient. From there we talked, normal resume things, and then she said she'd like to move me to next steps but because I never applied for the position (again they found me on indeed) I wasn't in their ATS. I had to apply for the position. Once I applied she said I'd receive an assessment for basic spelling, grammar and punctuation. I applied at the link provided, and never received the 'next steps' email. Overall, I love ADP, the benefits are good, the role is great, but I'm so disappointed in this experience. I was no showed twice, and then ghosted after assuring me what next steps were. If you aren't interested, a simple no thank you would be sufficient.

      Interview questions [1]

      Question 1

      Why this role, why ADP. Fairly normal stuff- tell me about your resume and experience as it applies to this role.
      Answer question
      avatar
      ADP response
      4y
      Thank you for sharing your insights into the interview experience and we apologize that your experience was negative. We aim for a professional experience in every interview session. We will share your feedback with our talent acquisition teams.

      Other Customer Success Manager interview reviews for ADP

      Customer Success Manager Interview

      16 Oct 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at ADP in Jan 2024

      Interview

      Process was straight forward. I did not wait long for each step. First meeting with recruiter for prescreen and then directly with the hiring team for the next step. They seems to accept candidates from any background industries.

      Interview questions [1]

      Question 1

      Can you handle stress on daily basis where the work will always keep continuing and there is no actual finish line for the tasks ?
      Answer question

      Customer Success Manager Interview

      3 Mar 2020
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at ADP

      Interview

      Applied online, received an email to set up a phone interview within the next few days. Interviewer asked basic screening questions from the hiring manager where she typed all your answers (a bit weird/ not really personable)

      Interview questions [1]

      Question 1

      Are you authorized to work in the United States? Please explain a time where you had to work with a difficult client?
      Answer question
      avatar
      ADP response
      6y
      Thank you for sharing your review and rating of your interview with ADP on Glassdoor. We appreciate these insights into your experience.

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