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      Tech Help Desk Intern Interview

      6 Apr 2010
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 1 day. I interviewed at Ambac (New York, NY) in May 2009

      Interview

      The interview process was pretty fair, I was astounded at how nice the main floor looked, wood grain, carpets, view of the Statue of Liberty and Ellis Island, definitely a visually pleasing and relaxing view into the Harbor. My interview itself was pretty fair, I was interviewed by two higher-ups in the tech help desk sector of the Information Technology group. It was more of a two way process and I heard a description of the responsibilities and expectations of the position, from that description I basically took the opportunity to harp on my experience as a member of technology help desk and previous projects I had been a part of. I was given the opportunity to discuss my availability for the internship (as in would I be able to stay during the school year, unfortunately I could not), and the interviewers were very receptive and kind to my comments. My help desk phone skills were tested by having me answer a hypothetical tech request phone call and troubleshoot it, thankfully I had helped many people before with that particular issue so it went well for me.

      Interview questions [1]

      Question 1

      (Hypothetical phone call) Hello my computer is locked.
      1 Answer
      1

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