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      American Income Life

      Part of Globe Life

      Engaged employer

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      Related searches: American Income Life reviews | American Income Life jobs | American Income Life salaries | American Income Life benefits
      American Income Life interviewsAmerican Income Life Customer Service Representative interviewsAmerican Income Life interview


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      Customer Service Representative Interview

      16 May 2018
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience

      Application

      I interviewed at American Income Life (New York, NY)

      Interview

      So I get a call about a customer service rep position from a recruiter. I usually don't ask this question but I went ahead and asked what they pay was she said between 60 to 80k and no commission. She explained the job to me and said I would be responding to customer claims and answering and resolving customer issues with their benefits. I specifically said I don't want to work sales, especially life insurance sales. She said don't worry you don't need to know anything about insurance we will train you and it isn't a sales position. So you're going to pay me 60k to answer questions about something I don't know anything about? Weird but I'll go to the interview and hear you out. After spending 3 hours reading countless reviews including one from a recruiter at Hart Mccallum in St. Louis where I was supposed to go, stating they are told to lie and say whatever to get you in the door to perform the bait and switch on them. Not to mention all the other bad reviews about not being paid for training and having to pay for your own licesning. Or the fact you have to pay for your leads and she lied and said there would never be any cold calling and half of the reviews said all you do is cold call. I called and cancelled my interview. How dare you try to trick people like that to come and work your ponzi scheme. I would have burned valuable PTO from my current job to come to do that interview. I just really hope honesty and integrity aren't part of your company mission statement.

      Interview questions [1]

      Question 1

      None really, just if I could come in and interview.
      Answer question
      6

      Other Customer Service Representative interview reviews for American Income Life

      Customer Service Representative Interview

      31 Oct 2025
      Anonymous interview candidate
      Waco, TX
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Income Life (Waco, TX) in Oct 2025

      Interview

      Talked on zoom for 20 minutes. Past job duties, comments about benefits, flexibility about work schedule, high volume inbound calls, when available to begin working, am to work overtime if needed

      Interview questions [1]

      Question 1

      Flexible work schedule and overtime
      Answer question

      Customer Service Representative Interview

      17 Oct 2024
      Anonymous interview candidate
      St. Thomas, ON
      Declined offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at American Income Life (St. Thomas, ON) in Oct 2024

      Interview

      Pre recorded Video that seemed more like a sales pitch. Looked like the person was reading from a script. They went into the history of the company and it all sounded to good to be true. It is commission based job working from home.

      Interview questions [1]

      Question 1

      Asked questions surrounding their plan.
      Answer question
      2

      Customer Service Representative (CSR) Interview

      31 Jan 2024
      Anonymous interview candidate
      Red Deer, AB
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at American Income Life (Red Deer, AB) in Jan 2024

      Interview

      Smooth and very relatable interview. It was more like a seminar or recorded session for all participants. Nothing special, just an awareness session where you are told what the job is about

      Interview questions [1]

      Question 1

      Are you willing to get a license
      Answer question
      2

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