I applied online. The process took 2 months. I interviewed at Apple (Atlanta, GA) in Nov 2016
Interview
Applied online and briefly spoke to an agent over the phone. She emailed me to set up a FaceTime interview. The interviewer asked questions on how I would handle a call. He threw me situations and I had to respond with questions I would ask to figure out what is wrong. Went pretty well. I received an email asking me to finish my online profile. I think I took too long to fill it out (I needed references) because I eventually got the denial email.
Interview questions [1]
Question 1
If someone called you and they seemed to be frustrated, how would you handle it?
Phone call, followed by a technical interview, followed by a video generated interview. Interesting process, takes a few weeks to hear back but working with apple is work it, great standard there
I first spoke on the phone with a recruiter then scheduled an interview virtually. We role played a series of potential scenarios and they asked some questions. It was pretty straightforward and flowed really smoothly.
Interview questions about culture or apple after that.they check my confidence and trust because it is most important in all company. trust makes us friendly with company and just because of it we all did it very smoothly and enjoy the work