I finally received an offer from Apple and thought it was only fair to share my experience on this site since it help me prepare for my interviews. I believe the most difficult part from the whole process is actually being offered an interview. They have to go through hundreds of submissions, and even if you are well qualified, your application can get lost in the bunch.My advice is to keep your profile updated and resubmit your application after a few months if you have yet to get an interview. The interviews were really relaxed and not really structured like your usual interviews. My first interview was with a store leader and 4 other candidates; this interview took outside the store. We introduced ourselves and then answer a situational question (STAR format). My advised is to stay engaged, offer to answer first, and listen to the other candidates. The Store Leader also talked about the positions that the store offers. Keep in mind that the position that you apply for may not be the one you end up with. After that, we filled a sheet with basic information along with our skill level with Apple product and services, and our availability. We were told that we will hear back by Friday (interview was on Wednesday). They are terrible at following through with call back timeframes and I would suggest asking the interviewer if they have an email in which you can get in touch with the recruiter just in case you don't hear back from by the given timeframe. I got called back a week later and was offered a one-on-one interview with another interview. This was a very laid back interview, very conversational, again with STAR format interview questions. Remember to answer with a specific situation and its outcome, not what you would do if you were in that situation. After this interview, I didn't hear back until a month later to schedule a third interview with another Store Leader. My third interview was basically the same as the rest. However, during this interview I was asked what position was interested in. She said she would see that positions were available, which puzzled me. But I think they want to have someone available as soon as a position becomes available. She told me that if they decide to move along with me, my fourth and final interview would be with the District Leader. I didn't hear back until a month later, offering me fourth interview. The interview with the District Leader was very laid back as well. I think all of these interviews are for the other Store Leaders to meet you and to see if you would be a good fit. The District Leader apologized for the long process and told me that it would not take as long to hear back to see if I would receive an offer or not. It took a month for the recruiter to reach back to me to offer me a position. It was an overall easy interview, however I would suggest to practice your answers with a friend or by yourself to see how prepared you are. They are mostly like "Tell me a time you _________; how did you resolve it?". These questions are to see how good you are at handling different situations. I was not asked any questions on Apple products or services, they don't care about that. They will teach you that during training. They want you to be a customer service oriented person. They want to know that you will be able to take care of their customers. However you may be asked how you like a specific product that they see in your possession. Again, easy interview, but inaccurate callback timeframes. If you are not a patient person, you might want to ask how you can follow-up if you don't receive a call back by the date they give you.