I applied online. The process took 3 months. I interviewed at Apple (Bristol, TN) in Oct 2015
Interview
I received a call and did an on phone interview for 10 minutes or so. She asked me basic interview questions such as, "Why would you want to work for Apple?" .. "How long have you worked in a call center? "
Interview questions [1]
Question 1
Why do you want to work for Apple? How would you handle an irate customer? How do you handle calls from people with different backgrounds.
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position