I applied online. The process took 1 week. I interviewed at Ascensus (Dresher, PA) in Nov 2013
Interview
I applied online and received a call to setup a 30-45 minute phone interview a few days later.
The job description lists "Bachelor’s degree or equivalent work experience" as a requirement. I think that this is a bit misleading for college graduates because during the interview I found out that this is a customer service representative position.
Interview questions [1]
Question 1
The salary (which is in the high 30's) was addressed within the first 5 minutes of the interview. I expected to hear more about the position before discussing the salary.
I applied online. The process took 2 weeks. I interviewed at Ascensus (Dresher, PA) in Oct 2013
Interview
You will interview with three people, a supervisor, a manager, and a director. You may also meet with an HR rep. They ask you the basic interview questions and will hire just about anyone in this call center role. They may tell you that you're managing a book of business to make you believe it's not a call center, it is. You will have your 80-100 clients plus help other peers clients when they are out. They may mention work/life balance with having the ability to work from home. You will get this benefit after a year in your role and it's one day a week. Ask for a tour of where you might be working before you end the interview.
Interview questions [1]
Question 1
How would you prioritize two clients that need your attention?
I applied online. The process took 2 weeks. I interviewed at Ascensus (Brainerd, MN) in Apr 2013
Interview
It was pretty easy, two phone interviews and one in person interview. They don't ask any out of the box questions, very predictable. The first phone interview was with an HR Representative and the second was with two of the department supervisors. The last one they pulled in a director of the department and another supervisor - the last one lasted about 10 minutes. It was all fairly simple.
